What Does Gladly Do?

Total employees214
HeadquartersSan Francisco
Founded2014

Gladly is a customer service platform built around people, not case numbers. It enables companies to have a single, lifelong conversation with their customers across all channels (voice, email, chat, SMS, social media). By providing agents with full customer context, Gladly empowers brands to deliver radically personal customer service, fostering loyalty and improving operational efficiency. Their approach aims to make customer service more human and intuitive for both agents and customers.

Where Is Gladly's Headquarters?

HQ Function

The San Francisco headquarters serves as the central hub for Gladly's executive leadership, product development, engineering, sales, marketing, and corporate operations.

Notable Features:

While specific architectural details are not widely publicized, tech company HQs in San Francisco often feature modern, open-plan designs to encourage collaboration, with amenities like communal spaces, breakout rooms, and facilities supporting employee well-being.

Work Culture:

Gladly promotes a customer-centric, innovative, and collaborative work culture. Employees often highlight a supportive environment focused on solving complex customer service challenges and valuing individual contributions.

HQ Significance:

Being headquartered in San Francisco provides Gladly with access to a rich talent pool, venture capital, and a vibrant ecosystem of technology partners and customers, crucial for its growth and innovation in the SaaS space.

Values Reflected in HQ: The headquarters likely reflects Gladly's values of transparency, collaboration, and a focus on people (both customers and employees) through its design and operational ethos.

Location:

Gladly serves a global customer base with its customer service platform, supporting businesses in various countries and enabling them to communicate with their customers worldwide. While their physical headquarters is in the US, their platform and distributed team allow for international reach and support for multinational corporations.

Street Address:

99 Rhode Island St

City:

San Francisco

State/Province:

CA

Country:

USA

Where Else Does Gladly Operate Around the World?

Remote / Distributed

Address: N/A (Distributed Workforce)

To tap into a broader talent pool beyond the Bay Area, provide flexibility for employees, and better support a geographically diverse customer base.

Buying Intent Signals for Gladly

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Gladly? Meet the Executive Team

As of April 2025, Gladly' leadership includes:

Joseph Ansanelli - Co-Founder & CEO
Michael Wolfe - Co-Founder & CTO
Jenny Roy - SVP, Marketing
Dirk Kessler - SVP, Engineering
Mike McCarson - Chief Customer Officer
Bari Saltman - SVP, People & Places

Who's Investing in Gladly?

Gladly has been backed by several prominent investors over the years, including:

Greylock Partners
New Enterprise Associates (NEA)
GGV Capital
JetBlue Technology Ventures
Future Fund

What Leadership Changes Has Gladly Seen Recently?

Hire0
Exits0

No major publicly announced executive hires or departures have been prominently featured for Gladly Inc. in mainstream tech news outlets over the immediate past 12 months, suggesting a period of stability in the top leadership.

What Technology (Tech Stack) Is Used byGladly?

Discover the tools Gladly uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Gladly Email Formats and Examples

Gladly Inc. most likely utilizes common corporate email address formats. Based on typical patterns for tech companies of its size, the primary format is often a combination of the employee's first name or initial and last name.

[first_initial][last]@gladly.com

Format

jansanelli@gladly.com

Example

85%

Success rate

What's the Latest News About Gladly?

Gladly BlogJanuary 23, 2024

Gladly Named a Leader in G2’s Winter 2024 Grid® Report for Contact Center Operations Software for 10th Consecutive Quarter

Gladly announced it has been named a Leader in the G2 Winter 2024 Grid® Report for Contact Center Operations Software, marking its tenth consecutive quarter receiving this recognition. This highlights user satisfaction and market presence....more

Business WireAugust 1, 2023

Gladly Achieves FedRAMP® Ready Status

Gladly announced that its customer service platform has achieved FedRAMP® Ready status at the High Impact level, enabling U.S. federal government agencies to adopt Gladly's modern customer service solutions....more

Gladly BlogJune 27, 2023

Gladly Named a Strong Performer in Customer Service Solutions by Independent Research Firm

Gladly was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 2023 report. The report noted Gladly's strengths in digital channel support and a UI that empowers agents....more

Highperformr's free tools for company research

Explore Employees by Region or Country

See where a company’s workforce is located, by country or region.

View Funding Details

View past and recent funding rounds with amounts and investors.

Understand Revenue Insights

Understand company revenue estimates and financial scale.

Track Active Job Openings

Track active roles and hiring trends to spot growth signals.

Review Product and Offerings

Discover what a company offers—products, platforms, and solutions.

Get SIC or NAICS Codes

Get the company’s official SIC and NAICS classifications.

Analyze Website Traffic Trends

Analyze visitor volume, engagement, and top traffic sources.

Discover Social Profiles and Engagement

Explore LinkedIn, Twitter, and other active social profiles.

Identify Top Competitors

Identify top competitors based on similar business traits.

Research and Discover Companies with Highperformr — Smarter, Faster

Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.

Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.

  • Track intent signals to find buyers who are actively in-market
  • Enrich contacts and companies instantly, no need to switch tools
  • Automate workflows to stay ahead of every change
  • Connect your CRM & tools for seamless data sync and activation

Thousands of companies, including Gladly, are just a search away.