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Gladly is a customer service platform built around people, not case numbers. It enables companies to have a single, lifelong conversation with their customers across all channels (voice, email, chat, SMS, social media). By providing agents with full customer context, Gladly empowers brands to deliver radically personal customer service, fostering loyalty and improving operational efficiency. Their approach aims to make customer service more human and intuitive for both agents and customers.
The San Francisco headquarters serves as the central hub for Gladly's executive leadership, product development, engineering, sales, marketing, and corporate operations.
While specific architectural details are not widely publicized, tech company HQs in San Francisco often feature modern, open-plan designs to encourage collaboration, with amenities like communal spaces, breakout rooms, and facilities supporting employee well-being.
Gladly promotes a customer-centric, innovative, and collaborative work culture. Employees often highlight a supportive environment focused on solving complex customer service challenges and valuing individual contributions.
Being headquartered in San Francisco provides Gladly with access to a rich talent pool, venture capital, and a vibrant ecosystem of technology partners and customers, crucial for its growth and innovation in the SaaS space.
Gladly serves a global customer base with its customer service platform, supporting businesses in various countries and enabling them to communicate with their customers worldwide. While their physical headquarters is in the US, their platform and distributed team allow for international reach and support for multinational corporations.
99 Rhode Island St
San Francisco
CA
USA
Address: N/A (Distributed Workforce)
To tap into a broader talent pool beyond the Bay Area, provide flexibility for employees, and better support a geographically diverse customer base.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Gladly' leadership includes:
Gladly has been backed by several prominent investors over the years, including:
No major publicly announced executive hires or departures have been prominently featured for Gladly Inc. in mainstream tech news outlets over the immediate past 12 months, suggesting a period of stability in the top leadership.
Discover the tools Gladly uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Gladly Inc. most likely utilizes common corporate email address formats. Based on typical patterns for tech companies of its size, the primary format is often a combination of the employee's first name or initial and last name.
[first_initial][last]@gladly.com
Format
jansanelli@gladly.com
Example
85%
Success rate
Gladly Blog • January 23, 2024
Gladly announced it has been named a Leader in the G2 Winter 2024 Grid® Report for Contact Center Operations Software, marking its tenth consecutive quarter receiving this recognition. This highlights user satisfaction and market presence....more
Business Wire • August 1, 2023
Gladly announced that its customer service platform has achieved FedRAMP® Ready status at the High Impact level, enabling U.S. federal government agencies to adopt Gladly's modern customer service solutions....more
Gladly Blog • June 27, 2023
Gladly was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 2023 report. The report noted Gladly's strengths in digital channel support and a UI that empowers agents....more
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