What Does GetFeedback Do?

Total employees5
HeadquartersSan Mateo
Founded2013

GetFeedback is a leading agile customer experience (CX) and employee experience (EX) platform, designed to help businesses understand and improve the experiences of their customers and employees. It enables organizations to easily create and distribute surveys across various channels (email, SMS, web, mobile apps), capture real-time feedback at critical touchpoints, and integrate this data with key business systems like Salesforce. By providing actionable insights, GetFeedback empowers companies to quickly identify pain points, measure satisfaction, and make data-driven decisions to enhance loyalty, reduce churn, and foster a more engaged workforce. As part of Momentive, GetFeedback benefits from a broader suite of experience management tools and expertise.

Where Is GetFeedback's Headquarters?

HQ Function

Serves as the global headquarters for Momentive, overseeing operations, product development (including GetFeedback), sales, marketing, and corporate functions for its suite of experience management solutions.

Notable Features:

Modern office campus designed to foster collaboration and innovation, featuring open workspaces, employee amenities, and technology-enabled meeting rooms.

Work Culture:

A dynamic and innovative work environment focused on curiosity, data-driven insights, and empowering customers. Emphasis on collaboration, employee well-being, and a customer-centric approach, reflective of Momentive's values.

HQ Significance:

The San Mateo headquarters is strategically located in Silicon Valley, providing access to a rich talent pool, technological advancements, and a vibrant ecosystem of partners and customers. It is the central hub for strategic decision-making and global operations for Momentive and its brands like GetFeedback.

Values Reflected in HQ: The headquarters' design and environment likely reflect Momentive's core values, such as innovation, collaboration, customer-centricity, and employee empowerment.

Location:

GetFeedback, as part of Momentive, supports a global customer base with dedicated teams and resources across North America, Europe, and Asia-Pacific. This includes multilingual platform capabilities, localized customer support, and sales operations in key international markets. Their cloud-based infrastructure ensures accessibility worldwide, enabling organizations globally to capture and act on customer and employee feedback.

Street Address:

One Curiosity Way

City:

San Mateo

State/Province:

California

Country:

USA

Where Else Does GetFeedback Operate Around the World?

Dublin, Ireland

Address: Shelbourne Buildings, Second Floor, Crampton Avenue, Ballsbridge, Dublin 4, Ireland

EMEA headquarters for Momentive, driving growth and providing localized services for GetFeedback and other Momentive products in the European market.

Ottawa, Ontario, Canada

Address: 150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada

Key R&D and engineering hub for Momentive, supporting global product development and Canadian customer engagement.

Portland, Oregon, USA

Address: 121 SW Salmon Street, Suite 1100, Portland, OR 97204, USA

Supports Momentive's US operations with a focus on customer engagement, product support, and technical development in the Pacific Northwest tech ecosystem.

Buying Intent Signals for GetFeedback

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading GetFeedback? Meet the Executive Team

As of April 2025, GetFeedback' leadership includes:

Eric Johnson - Chief Executive Officer, Momentive
Priyanka Carr - Chief Operating Officer, Momentive
Antoine Dupont - Chief Technology Officer, Momentive
Justin Coulombe - Chief Financial Officer, Momentive
Helena Lewis - Chief People Officer, Momentive
Benjamin Chesler - Chief Legal Officer, Momentive

Who's Investing in GetFeedback?

GetFeedback has been backed by several prominent investors over the years, including:

Symphony Technology Group (STG) (Current Parent Company of Momentive)
Accel (Early Investor in GetFeedback, Pre-acquisition)
Salesforce Ventures (Early Investor in GetFeedback, Pre-acquisition)

What Leadership Changes Has GetFeedback Seen Recently?

Hire3
Exits3

Following its acquisition by Symphony Technology Group (STG) in May 2023, Momentive experienced a significant leadership transition. This included the appointment of a new CEO from STG and other key C-suite changes to align with the new private ownership structure and strategic direction for GetFeedback and other Momentive brands.

Departures

Zander Lurie, Zander Lurie stepped down as CEO following the acquisition of Momentive by STG.
Debbie Clifford, Debbie Clifford departed as CFO of Momentive post-acquisition.
John Schoenstein, John Schoenstein departed his role as Chief Sales Officer.

New Appointments:

Eric Johnson, Eric Johnson, an STG executive, was appointed CEO of Momentive post-acquisition.
Antoine Dupont, Antoine Dupont was appointed as the new Chief Technology Officer of Momentive.
Justin Coulombe, Justin Coulombe was appointed as the new Chief Financial Officer of Momentive.

What Technology (Tech Stack) Is Used byGetFeedback?

Discover the tools GetFeedback uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

GetFeedback Email Formats and Examples

GetFeedback, as part of Momentive, primarily utilizes email formats common within Momentive. Standard corporate email patterns include [first_initial][last]@momentive.ai or [first].[last]@momentive.ai. For specific GetFeedback product-related communications or legacy contacts, emails might also originate from @getfeedback.com addresses. Success in reaching specific individuals depends on the currency of contact information and the specific format used by the individual.

Common formats: [first_initial][last]@momentive.ai (e.g., jdoe@momentive.ai), [first].[last]@momentive.ai (e.g., jane.doe@momentive.ai). Potentially [first_initial][last]@getfeedback.com for some roles.

Format

ejohnson@momentive.ai

Example

75%

Success rate

What's the Latest News About GetFeedback?

Business WireOctober 18, 2023

GetFeedback Launches AI-Powered Text Analytics for CX Programs

GetFeedback announced new AI-powered text analytics capabilities designed to help businesses automatically analyze open-ended feedback, identify key themes, and gain deeper insights from customer comments, thereby enhancing their customer experience programs....more

Symphony Technology Group (STG)May 31, 2023

STG Completes Acquisition of Momentive, Parent Company of SurveyMonkey and GetFeedback

Symphony Technology Group (STG) announced the successful completion of its acquisition of Momentive Global Inc. This strategic move brings leading feedback and insights solutions like SurveyMonkey and GetFeedback under STG's private ownership, aiming to foster future growth and innovation in the experience management market....more

G2.com, Inc.Spring 2024

GetFeedback Recognized as a Leader in Customer Feedback Management by G2 Users

GetFeedback continues to be recognized as a Leader in multiple categories in G2's Spring 2024 Grid Reports for customer feedback management and survey software. This distinction is based on high customer satisfaction scores and significant market presence, as reported by verified G2 users....more

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