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GetFeedback is a leading agile customer experience (CX) and employee experience (EX) platform, designed to help businesses understand and improve the experiences of their customers and employees. It enables organizations to easily create and distribute surveys across various channels (email, SMS, web, mobile apps), capture real-time feedback at critical touchpoints, and integrate this data with key business systems like Salesforce. By providing actionable insights, GetFeedback empowers companies to quickly identify pain points, measure satisfaction, and make data-driven decisions to enhance loyalty, reduce churn, and foster a more engaged workforce. As part of Momentive, GetFeedback benefits from a broader suite of experience management tools and expertise.
Serves as the global headquarters for Momentive, overseeing operations, product development (including GetFeedback), sales, marketing, and corporate functions for its suite of experience management solutions.
Modern office campus designed to foster collaboration and innovation, featuring open workspaces, employee amenities, and technology-enabled meeting rooms.
A dynamic and innovative work environment focused on curiosity, data-driven insights, and empowering customers. Emphasis on collaboration, employee well-being, and a customer-centric approach, reflective of Momentive's values.
The San Mateo headquarters is strategically located in Silicon Valley, providing access to a rich talent pool, technological advancements, and a vibrant ecosystem of partners and customers. It is the central hub for strategic decision-making and global operations for Momentive and its brands like GetFeedback.
GetFeedback, as part of Momentive, supports a global customer base with dedicated teams and resources across North America, Europe, and Asia-Pacific. This includes multilingual platform capabilities, localized customer support, and sales operations in key international markets. Their cloud-based infrastructure ensures accessibility worldwide, enabling organizations globally to capture and act on customer and employee feedback.
One Curiosity Way
San Mateo
California
USA
Address: Shelbourne Buildings, Second Floor, Crampton Avenue, Ballsbridge, Dublin 4, Ireland
EMEA headquarters for Momentive, driving growth and providing localized services for GetFeedback and other Momentive products in the European market.
Address: 150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada
Key R&D and engineering hub for Momentive, supporting global product development and Canadian customer engagement.
Address: 121 SW Salmon Street, Suite 1100, Portland, OR 97204, USA
Supports Momentive's US operations with a focus on customer engagement, product support, and technical development in the Pacific Northwest tech ecosystem.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, GetFeedback' leadership includes:
GetFeedback has been backed by several prominent investors over the years, including:
Following its acquisition by Symphony Technology Group (STG) in May 2023, Momentive experienced a significant leadership transition. This included the appointment of a new CEO from STG and other key C-suite changes to align with the new private ownership structure and strategic direction for GetFeedback and other Momentive brands.
Discover the tools GetFeedback uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
GetFeedback, as part of Momentive, primarily utilizes email formats common within Momentive. Standard corporate email patterns include [first_initial][last]@momentive.ai or [first].[last]@momentive.ai. For specific GetFeedback product-related communications or legacy contacts, emails might also originate from @getfeedback.com addresses. Success in reaching specific individuals depends on the currency of contact information and the specific format used by the individual.
Common formats: [first_initial][last]@momentive.ai (e.g., jdoe@momentive.ai), [first].[last]@momentive.ai (e.g., jane.doe@momentive.ai). Potentially [first_initial][last]@getfeedback.com for some roles.
Format
ejohnson@momentive.ai
Example
75%
Success rate
Business Wire • October 18, 2023
GetFeedback announced new AI-powered text analytics capabilities designed to help businesses automatically analyze open-ended feedback, identify key themes, and gain deeper insights from customer comments, thereby enhancing their customer experience programs....more
Symphony Technology Group (STG) • May 31, 2023
Symphony Technology Group (STG) announced the successful completion of its acquisition of Momentive Global Inc. This strategic move brings leading feedback and insights solutions like SurveyMonkey and GetFeedback under STG's private ownership, aiming to foster future growth and innovation in the experience management market....more
G2.com, Inc. • Spring 2024
GetFeedback continues to be recognized as a Leader in multiple categories in G2's Spring 2024 Grid Reports for customer feedback management and survey software. This distinction is based on high customer satisfaction scores and significant market presence, as reported by verified G2 users....more
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