Gengo was an AI-powered human translation platform founded in 2008, designed to provide fast, affordable, and high-quality translation services. It connected businesses with a global network of over 21,000 vetted translators across numerous language pairs. Gengo focused on simplifying the translation process for companies of all sizes through its intuitive platform and API. In December 2019, Gengo was acquired by Lionbridge Technologies. Subsequently, Lionbridge, including Gengo's assets and technology, was acquired by TELUS International in late 2020. Gengo's innovative approach to human translation is now part of TELUS International's broader suite of digital customer experience and AI data solutions.
Served as the primary hub for Gengo's global translation platform operations, technology development, engineering, and corporate management during its time as an independent company.
Strategically located in Shibuya, a vibrant Tokyo district renowned for its technology companies and dynamic atmosphere. Specific architectural details of the office space are not widely publicized.
Gengo fostered a multicultural, innovative, and collaborative work environment, characteristic of a global tech startup. There was a strong emphasis on quality, efficiency, and leveraging technology to enhance human translation processes.
The Tokyo headquarters symbolized Gengo's origins and its central role in aiming to revolutionize the translation industry with its tech-driven platform and global community of translators.
Prior to its acquisition, Gengo operated a truly global translation service through its online platform. It supported thousands of customers worldwide across various industries by connecting them with a distributed network of over 21,000 tested translators working in numerous language pairs. Key functions supported globally included customer project management, translator recruitment and management, quality assurance, and API integration support. These functions and Gengo's platform capabilities are now integrated into Lionbridge and TELUS International's extensive global service offerings for localization and AI data solutions.
Dogenzaka Pia 6F, 1-22-7 Dogenzaka
Shibuya-ku, Tokyo
Tokyo
Japan
Address: Historical office, specific street address not actively maintained post-acquisition.
To expand Gengo's presence and client base in North America and support US-based enterprise customers.
Address: Historical office, specific street address not actively maintained post-acquisition.
To cater to European clients and manage the growing network of translators in the EMEA region.
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As of April 2025, Gengo' leadership includes:
Gengo has been backed by several prominent investors over the years, including:
Gengo was acquired by Lionbridge in December 2019 and subsequently became part of TELUS International in late 2020. As Gengo no longer operates as an independent entity, there have been no Gengo-specific executive new hires or exits in the last 12 months. Leadership and organizational changes are managed within the broader TELUS International structure.
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Prior to its acquisition, Gengo likely utilized common corporate email address formats for its employees. Following the acquisitions by Lionbridge and then TELUS International, original gengo.com email addresses are largely historical and communications are handled through the acquiring entities' domains.
Common historical formats included [first].[last]@gengo.com or [first_initial][last]@gengo.com.
Format
matt.romaine@gengo.com (example historical format)
Example
5%
Success rate
TechCrunch • December 4, 2019
Lionbridge, a global leader in localization and AI training data, announced its acquisition of Gengo. The move aimed to enhance Lionbridge's technological capabilities by integrating Gengo's AI-powered platform and its extensive network of human translators....more
TELUS International • November 5, 2020
TELUS International announced its agreement to acquire Lionbridge AI, the data annotation and AI division of Lionbridge Technologies, which included the assets and technology of Gengo. This acquisition significantly expanded TELUS International's capabilities in AI data solutions and multilingual customer support....more
TechCrunch • April 23, 2015
Gengo raised $13 million in a Series C funding round led by Recruit Holdings, with participation from existing investors including Intel Capital and Atomico. The funding was intended to further develop its translation platform, expand its API offerings, and grow its global operations....more
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