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Genex Infosys Ltd. is a pioneering and leading provider of Business Process Outsourcing (BPO) and Information Technology (IT) services in Bangladesh, with a strong focus on customer experience management. Established in 2012, Genex offers a comprehensive suite of services including contact center operations, back-office processing, IT solutions, digital transformation services, and data analytics. The company serves a diverse range of industries such as telecommunications, banking and financial services, retail, e-commerce, and healthcare, catering to both domestic and international clients. Genex is committed to delivering innovative, efficient, and scalable solutions, leveraging skilled professionals and advanced technology to help businesses optimize operations and achieve their strategic goals. They are publicly listed on the Dhaka and Chittagong Stock Exchanges.
Serves as the primary corporate office, housing executive leadership, strategic planning, finance, human resources, and core operational management for its nationwide and international service delivery.
The headquarters are situated in Nitol Niloy Tower, a modern, multi-story commercial building equipped with state-of-the-art infrastructure, advanced security systems, and facilities designed to support a large-scale BPO and IT operation.
Genex fosters a work culture centered around innovation, collaboration, continuous learning, and employee well-being. They emphasize a client-centric approach, professionalism, and strive to create an empowering environment that encourages growth and excellence.
The headquarters in Dhaka is significant as it represents Genex's central operational command, its strong foothold in the burgeoning Bangladeshi IT/BPO sector, and its capacity to serve global clients from a cost-effective and skilled location.
While Genex Infosys Ltd.'s primary operations and physical offices are centered in Bangladesh, it supports a global clientele. The company provides services to businesses in North America, Europe, Asia (including Southeast Asia and the Middle East), and Australia. Their global functions include remote customer support, multilingual call center services, technical helpdesk, back-office processing, software development, and digital marketing campaigns tailored for international markets and diverse industries.
Nitol Niloy Tower (Level 8), Nikunja C/A, Airport Road
Dhaka
Dhaka Division
Bangladesh
Address: Nitol Niloy Tower (Multiple Levels e.g., Level 7, 9, 13, 14), Nikunja C/A, Airport Road, Dhaka-1229
These co-located operational units support the scalability and specialization of services offered from the main Dhaka hub, ensuring efficient resource allocation and project management within the primary operational site.
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As of April 2025, GENEX' leadership includes:
GENEX has been backed by several prominent investors over the years, including:
In the past year, Genex Infosys Ltd. has focused on strengthening its board-level governance with new appointments of Independent Directors. The core C-suite operational leadership team has remained stable with no major publicly announced departures.
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Genex Infosys Ltd. commonly uses a professional email format that typically combines an employee's first name and last name, or first initial and last name, separated by a dot. This is a standard practice for corporate communications.
[firstname].[lastname]@genexinfosys.com or [f].[lastname]@genexinfosys.com
Format
john.doe@genexinfosys.com
Example
80%
Success rate
The Daily Star • May 14, 2024
Genex Infosys Limited has renewed its partnership with mobile operator Robi Axiata Limited to provide a wide range of digital services, including call centre support, digital marketing, and back-office functions, aiming to enhance customer experience for Robi users....more
Dhaka Tribune • November 22, 2023
Genex Infosys Ltd signed an agreement with Akij Motors to provide enhanced customer experience services. This partnership involves Genex managing customer interactions and support for Akij Motors, leveraging its expertise in BPO solutions....more
The Financial Express • October 26, 2023
The Board of Directors of Genex Infosys Ltd. recommended a 10.50% cash dividend for its shareholders for the fiscal year ending June 30, 2023, reflecting the company's financial performance and commitment to shareholder returns....more
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