What Does Gateway Health Do?

Total employees544
HeadquartersPittsburgh
Founded1992

Gateway Health System, widely known as Gateway Health Plan, was a prominent managed care organization dedicated to providing health insurance solutions, primarily for Medicaid and Medicare eligible individuals in Pennsylvania and several other states. Founded in 1992, its mission focused on improving the health and wellness of its members by offering comprehensive benefits and coordinated care. Gateway Health emphasized community partnerships and addressing social determinants of health. In 2021, Gateway Health became affiliated with Highmark Inc., and in early 2022, it was rebranded as Highmark Wholecare. While operating under a new name, the legacy of Gateway Health's commitment to vulnerable populations continues through Highmark Wholecare.

Where Is Gateway Health's Headquarters?

HQ Function

Served as the central hub for administrative, operational, and strategic functions, overseeing health plan management, member services, provider network relations, and community outreach initiatives for Gateway Health Plan.

Notable Features:

Strategically located in the Gateway Center complex, a well-known business hub in downtown Pittsburgh, offering a central and accessible location for its operations and stakeholders.

Work Culture:

Historically characterized by a mission-driven and member-focused culture, emphasizing community service, collaboration, integrity, and a commitment to improving health outcomes for underserved populations.

HQ Significance:

The Pittsburgh headquarters was pivotal to its operations in Pennsylvania, its primary market. It facilitated close engagement with local communities, healthcare providers, and state regulatory agencies, shaping its regional impact.

Values Reflected in HQ: The central downtown location historically reflected accessibility and community integration. Its operational focus demonstrated values such as compassion, quality in healthcare services, and member advocacy.

Location:

Gateway Health System primarily operated within the United States, focusing its managed care services across several states, including Pennsylvania, West Virginia, Ohio, Kentucky, North Carolina, and Arkansas. Its operational 'global' presence was its multi-state footprint within the U.S., dedicated to serving Medicaid and Medicare beneficiaries in these specific regions. The organization did not have international operational branches.

Street Address:

Four Gateway Center, 444 Liberty Avenue, Suite 2100

City:

Pittsburgh

State/Province:

Pennsylvania

Country:

USA

Where Else Does Gateway Health Operate Around the World?

Philadelphia, Pennsylvania/USA

Address: Gateway Health historically maintained regional offices in Philadelphia to support its Eastern Pennsylvania operations. Specific past addresses may vary.

To provide localized support, ensuring responsiveness to the unique needs of members and healthcare providers in the Philadelphia metropolitan area and surrounding counties.

Charleston, West Virginia/USA

Address: To manage its West Virginia health plan operations, Gateway Health established a local presence in key West Virginian cities like Charleston. Exact past office addresses would require archival search.

To effectively administer health benefits and coordinate care for Medicaid recipients in West Virginia, tailoring services to state-specific program requirements and community health needs.

Buying Intent Signals for Gateway Health

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Gateway Health? Meet the Executive Team

As of April 2025, Gateway Health' leadership includes:

Cain Hayes - Former President and CEO (until early 2021)
Ellen Duffield - Former Interim President and CEO (during 2021 transition)
Phil Barr - Former Chief Financial Officer
Shelley Riser - Former Senior Vice President, Clinical Services / Chief Clinical Officer

Who's Investing in Gateway Health?

Gateway Health has been backed by several prominent investors over the years, including:

Historically a joint venture primarily between Mercy Health System (a founding member, later part of Trinity Health) and Highmark Inc.
Became fully affiliated with Highmark Inc. in 2021 and subsequently rebranded as Highmark Wholecare, now operating as a subsidiary of Highmark Health.

What Leadership Changes Has Gateway Health Seen Recently?

Hire0
Exits0

As Gateway Health System transitioned into Highmark Wholecare (a process finalized in early 2022), most significant executive changes occurred prior to this full rebranding. In the last 12 months, there have been no new hires or exits formally under the 'Gateway Health System' banner, as leadership and operations are now managed under Highmark Wholecare. The following includes notable executive changes that occurred during the key transition period.

Departures

Cain Hayes, Cain Hayes stepped down from his position as President and CEO of Gateway Health.

New Appointments:

Ellen Duffield, Ellen Duffield assumed the role of Interim President and CEO for Gateway Health, transitioning from her role at Highmark Health to guide Gateway Health through its integration.

What Technology (Tech Stack) Is Used byGateway Health?

Discover the tools Gateway Health uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Gateway Health Email Formats and Examples

Historically, Gateway Health System, operating under the domain gatewayhealthplan.com, likely utilized common corporate email address patterns. Following its rebranding to Highmark Wholecare, current email communications would align with Highmark's domains (e.g., @highmark.com or @highmarkwholecare.com). The gatewayhealthplan.com domain now redirects to Highmark Wholecare.

Common historical formats for @gatewayhealthplan.com likely included [first_initial][last]@gatewayhealthplan.com or [first].[last]@gatewayhealthplan.com

Format

jdoe@gatewayhealthplan.com or jane.doe@gatewayhealthplan.com

Example

70%

Success rate

What's the Latest News About Gateway Health?

PR Newswire (via Highmark Wholecare)January 4, 2022

Gateway Health System News: Gateway Health Is Now Highmark Wholecare

Gateway Health officially announced its rebranding to Highmark Wholecare. This change signified its deeper integration with Highmark Health and a renewed focus on a holistic approach to health for its members, continuing its service to Medicaid and Medicare beneficiaries....more

Highmark Health News (via PR Newswire)October 29, 2021

Gateway Health System News: Highmark Health, Gateway Health Affiliation Receives Regulatory Approval

Highmark Health confirmed it had received all necessary regulatory approvals for its affiliation with Gateway Health. This was a critical step towards the full integration of Gateway Health into Highmark, aiming to enhance healthcare services and access for members....more

Business Wire (covering Gateway Health)May 12, 2020

Gateway Health System News: Gateway Health Expands Access to Telehealth Services for Members During COVID-19 Pandemic

During the COVID-19 pandemic, Gateway Health announced a significant expansion of telehealth services. This initiative aimed to ensure its members maintained access to essential healthcare, including primary care, specialist consultations, and behavioral health services, through virtual platforms....more

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