Gainsight
Gainsight's Overview
Gainsight is a pioneering technology company focused on Customer Success, Product Experience, and Community Engagement. Its platforms empower businesses to proactively manage customer relationships, reduce churn, increase retention, and drive product adoption by leveraging customer data, analytics, and engagement tools. Gainsight serves a wide range of B2B companies, helping them put their customers at the center of their strategy to achieve durable growth.
Where is Gainsight's Headquarters?
HQ Function
Serves as the central hub for executive leadership, global strategy, product development oversight, corporate marketing, finance, legal, and core administrative functions.
Notable Features:
Modern office space in a prominent downtown San Francisco building, designed to foster collaboration and innovation. Features open-plan areas, tech-enabled meeting rooms, and amenities supporting employee well-being, reflecting its 'Human-First' culture.
Work Culture:
Known for a customer-centric, collaborative, and innovative work environment. Emphasizes values like 'Golden Rule', 'Success for All', 'Child-like Joy', 'Shoshin (Beginner's Mind)', and a 'Human-First' approach to business and employee well-being.
HQ Significance:
Strategic location in the heart of the tech industry, providing access to top talent, strategic partners, and investors. Central to directing Gainsight's global operations and product vision in the customer success and product experience domains.
Values Reflected in HQ: The office design and operational ethos aim to reflect Gainsight's core values: fostering collaboration (open spaces), innovation (modern tech), customer focus (evident in mission displays), and employee well-being ('Human-First' amenities and policies).
Location:
Gainsight supports its global customer base through strategically located offices in North America, Europe (EMEA), and Asia-Pacific (APAC), complemented by a distributed workforce. Key functions supported globally include sales, marketing, customer success management, product development, engineering, and 24/7 customer support, ensuring comprehensive service and innovation worldwide.
Street Address:
350 Bush Street, Suite 1600
City:
San Francisco
State/Province:
CA
Country:
USA
Gainsight's Global Presence
Hyderabad, Telangana, India
Address: Phoenix SEZ, H06, Gachibowli, Hyderabad, Telangana 500032, India
Supports global product innovation, provides 24/7 customer assistance, and serves as a key operational center for R&D and the APAC region.
London, England, UK
Address: Central London (e.g., WeWork or similar flexible office space), London, UK
Drives regional growth, localizes Gainsight's offerings for the European market, and provides direct support and strategic guidance to EMEA customers.
Phoenix, Arizona, USA
Address: 2355 E Camelback Rd, Suite 820, Phoenix, AZ 85016, USA
Provides comprehensive support for North American customers, contributes to sales and service delivery across the US, and houses key operational teams.
Tel Aviv, Israel
Address: Alon Tower 1, 94 Yigal Alon St., Tel Aviv, Israel
Contributes cutting-edge technology and R&D for Gainsight's product experience offerings, serving as a key innovation center.
Buying Intent Signals for Gainsight
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Gainsight
As of April 2025, Gainsight' leadership includes:
Investors of Gainsight
Gainsight has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Gainsight has strengthened its executive leadership team over the past year with key appointments in finance and marketing, welcoming a new CFO and CMO. These strategic hires are poised to support Gainsight's continued growth and market leadership. No major executive departures were publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by Gainsight
Discover the tools Gainsight uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Gainsight Email Formats and Examples
Gainsight commonly uses the [first_initial][last_name]@gainsight.com email format (e.g., jdoe@gainsight.com). Another observed format is [first_name].[last_name]@gainsight.com. The first initial last name format is generally the most prevalent for outreach.
[first_initial][last]@gainsight.com
Format
jdoe@gainsight.com
Example
85%
Success rate
News and media
Gainsight Blog • May 1, 2024
Gainsight news title: Gainsight Achieves FedRAMP® Ready Status for its Customer Success Platform
Gainsight announced that its Customer Success platform has achieved 'FedRAMP Ready' status from the Federal Risk and Authorization Management Program. This designation signifies Gainsight's strong security posture and readiness for U.S. federal government agencies to adopt its solutions for enhancing customer experience and mission outcomes....more
Gainsight Press Release • November 8, 2023
Gainsight news title: Gainsight Unveils Horizon AI to Boost Net Dollar Retention
Gainsight launched Horizon AI, a comprehensive suite of generative AI features integrated across its Customer Success, Product Experience, and Customer Communities products. Horizon AI is designed to help businesses improve efficiency, personalize customer engagement at scale, and ultimately drive net dollar retention by leveraging AI-powered insights and automation....more
Gainsight Blog / Forrester • October 24, 2023
Gainsight news title: Gainsight Named a Leader in Forrester Wave™ for Customer Success Platforms, Q4 2023
Gainsight was recognized as a Leader in The Forrester Wave™: Customer Success Platforms, Q4 2023. The report highlighted Gainsight's comprehensive capabilities, strong strategy, and significant market presence, underscoring its role in helping companies effectively manage and grow their customer relationships through dedicated CS technology....more
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