What Does Freshworks Do?

Total employees6000
HeadquartersSan Mateo
Founded2010

Freshworks provides innovative customer engagement software that helps businesses of all sizes acquire, support, and retain customers. Their suite of products includes solutions for customer service, sales, marketing, and IT service management, all designed to be easy to use, implement, and afford. Freshworks aims to empower teams to deliver exceptional customer experiences and drive business growth.

Where Is Freshworks's Headquarters?

Freshworks officeFreshworks officeFreshworks officeFreshworks office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the primary hub for executive leadership, strategic decision-making, and key business functions such as product development, marketing, and sales.

Notable Features:

Modern office space designed to foster collaboration and innovation. Amenities include open work areas, meeting rooms, and recreational spaces.

Work Culture:

The San Mateo headquarters embodies Freshworks' energetic and customer-centric culture, emphasizing teamwork, innovation, and a focus on delivering value to customers. It provides a vibrant and collaborative environment for employees.

HQ Significance:

The San Mateo headquarters is strategically located in Silicon Valley, giving Freshworks access to top talent, industry insights, and a thriving ecosystem of technology companies.

Values Reflected in HQ: The open and collaborative design of the headquarters reflects Freshworks' values of teamwork, innovation, and customer focus.

Location:

Freshworks supports its global customer base with teams dedicated to sales, marketing, customer support, product development, and engineering located in offices across North America, Europe, Asia, and Australia. This global presence allows Freshworks to provide localized support and expertise to customers in diverse markets, ensuring their success with Freshworks' products.

Street Address:

2950 S Delaware St Suite 201

City:

San Mateo

State/Province:

CA

Country:

USA

Where Else Does Freshworks Operate Around the World?

Chennai, Tamil Nadu, India

Address: Module 2, Level 4, RR Towers IV, Thiru Vi Ka Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, India

Serves as a major hub for supporting Freshworks' global operations, with a focus on engineering, customer support, and research and development.

London, England, United Kingdom

Address: 3rd Floor, 1 Ashley Road, Altrincham WA14 2DT, United Kingdom

Supports Freshworks' growth and expansion across Europe, providing localized support and expertise to customers in the region.

Buying Intent Signals for Freshworks

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Freshworks? Meet the Executive Team

As of April 2025, Freshworks' leadership includes:

Girish Mathrubootham - Chairman and CEO
Dennis Woodside - President
Tyler Sloat - Chief Financial Officer

Who's Investing in Freshworks?

Freshworks has been backed by several prominent investors over the years, including:

Sequoia Capital India
Accel
Tiger Global Management
CapitalG

What Leadership Changes Has Freshworks Seen Recently?

Hire1
Exits0

Information about recent executive hires and exits is still being verified.

New Appointments:

Dennis Woodside, Dennis Woodside joined Freshworks as President.

What Technology (Tech Stack) Is Used byFreshworks?

Discover the tools Freshworks uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Freshworks Email Formats and Examples

Freshworks uses a standardized email format for its employees. Understanding this format can be useful for contacting individuals within the company.

[first].[last]@freshworks.com

Format

john.doe@freshworks.com

Example

90%

Success rate

What's the Latest News About Freshworks?

TechCrunch • October 25, 2023

Freshworks launches CRM Suite to take on Salesforce

Freshworks announced the launch of its unified CRM suite, aiming to provide a comprehensive customer relationship management solution to compete directly with established players like Salesforce....more

Freshworks Newsroom • March 2024

Dennis Woodside Appointed President of Freshworks

Freshworks announced the appointment of Dennis Woodside as President, responsible for leading the company's go-to-market strategy and driving growth....more

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