What Does Fonolo Do?

Total employees67
HeadquartersToronto
Founded2007

Fonolo is a technology company specializing in cloud-based call-back solutions for contact centers. Their patented technology allows businesses to offer customers the option of a call-back instead of waiting on hold, thereby reducing abandon rates, lowering telco costs, and significantly improving the overall customer experience. Fonolo's solutions integrate seamlessly with existing call center platforms and are trusted by a wide range of industries to optimize customer interactions.

Where Is Fonolo's Headquarters?

HQ Function

The Toronto headquarters serves as the central hub for Fonolo's core operations, including product development, engineering, research, sales, marketing, customer support, and corporate administration.

Notable Features:

Located in a modern commercial district, the office likely features a contemporary design conducive to collaboration and innovation, reflecting the dynamic nature of a tech company. Specific architectural details are not publicly highlighted, but it would be equipped for a high-tech workforce.

Work Culture:

Fonolo fosters a work culture centered on innovation, customer obsession, and teamwork. Employees are encouraged to be proactive and contribute to a positive environment focused on solving real-world communication challenges for their clients.

HQ Significance:

The Toronto location provides Fonolo with access to a rich talent pool, a vibrant tech ecosystem, and proximity to many North American clients and partners, crucial for its growth and innovation in the SaaS space.

Values Reflected in HQ: The headquarters' setup and operations aim to reflect Fonolo's core values of innovation, reliability, customer focus, and creating a supportive environment for its employees to develop industry-leading call-back solutions.

Location:

As a cloud-based SaaS provider, Fonolo offers its call-back solutions to businesses worldwide. Their services are designed to support global contact center operations, helping companies across various continents improve customer experience and reduce operational costs. While headquartered in Canada, their client base and operational support span across North America, Europe, and other international markets.

Street Address:

20 Maud Street, Suite 305

City:

Toronto

State/Province:

Ontario

Country:

Canada

Where Else Does Fonolo Operate Around the World?

No additional office locations available.

Buying Intent Signals for Fonolo

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Fonolo? Meet the Executive Team

As of April 2025, Fonolo' leadership includes:

Shai Berger - CEO & Co-founder
Jason Cottrell - CTO & Co-founder
Daniela Puzzo - VP of Marketing
Kevin Forrest - VP of Sales

Who's Investing in Fonolo?

Fonolo has been backed by several prominent investors over the years, including:

Rho Canada Ventures
Golden Venture Partners
BDC Venture Capital
XDL Capital Group
MaRS Investment Accelerator Fund

What Leadership Changes Has Fonolo Seen Recently?

Hire0
Exits0

No significant public announcements regarding executive hires or departures at Fonolo have been identified in the past 12 months. The core leadership team, including its co-founders, appears to remain consistent, focusing on the company's growth and product innovation.

What Technology (Tech Stack) Is Used byFonolo?

Discover the tools Fonolo uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Fonolo Email Formats and Examples

Fonolo commonly uses the [first].[last]@fonolo.com email format for its employees. This is a prevalent pattern, although other formats might be used in specific cases.

[first].[last]@fonolo.com

Format

shai.berger@fonolo.com

Example

90%

Success rate

What's the Latest News About Fonolo?

Fonolo BlogMay 16, 2023

Fonolo Named a Top 10 Player in Visual IVR by Opus Research

Fonolo has been recognized by Opus Research as one of the top 10 leading solutions in the Visual IVR market. This acknowledgment highlights Fonolo's innovative approach to enhancing customer self-service capabilities and reducing the burden on call centers by providing intuitive visual navigation options....more

Fonolo BlogFebruary 8, 2023

Fonolo Releases New Analytics Suite for Deeper Call-Back Performance Insights

Fonolo announced the launch of an advanced analytics suite for its call-back solutions. This new suite offers businesses more profound insights into call-back performance metrics, customer satisfaction levels, and overall improvements in operational efficiency derived from using Fonolo's services....more

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