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Fonolo is a technology company specializing in cloud-based call-back solutions for contact centers. Their patented technology allows businesses to offer customers the option of a call-back instead of waiting on hold, thereby reducing abandon rates, lowering telco costs, and significantly improving the overall customer experience. Fonolo's solutions integrate seamlessly with existing call center platforms and are trusted by a wide range of industries to optimize customer interactions.
The Toronto headquarters serves as the central hub for Fonolo's core operations, including product development, engineering, research, sales, marketing, customer support, and corporate administration.
Located in a modern commercial district, the office likely features a contemporary design conducive to collaboration and innovation, reflecting the dynamic nature of a tech company. Specific architectural details are not publicly highlighted, but it would be equipped for a high-tech workforce.
Fonolo fosters a work culture centered on innovation, customer obsession, and teamwork. Employees are encouraged to be proactive and contribute to a positive environment focused on solving real-world communication challenges for their clients.
The Toronto location provides Fonolo with access to a rich talent pool, a vibrant tech ecosystem, and proximity to many North American clients and partners, crucial for its growth and innovation in the SaaS space.
As a cloud-based SaaS provider, Fonolo offers its call-back solutions to businesses worldwide. Their services are designed to support global contact center operations, helping companies across various continents improve customer experience and reduce operational costs. While headquartered in Canada, their client base and operational support span across North America, Europe, and other international markets.
20 Maud Street, Suite 305
Toronto
Ontario
Canada
No additional office locations available.
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As of April 2025, Fonolo' leadership includes:
Fonolo has been backed by several prominent investors over the years, including:
No significant public announcements regarding executive hires or departures at Fonolo have been identified in the past 12 months. The core leadership team, including its co-founders, appears to remain consistent, focusing on the company's growth and product innovation.
Discover the tools Fonolo uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Fonolo commonly uses the [first].[last]@fonolo.com email format for its employees. This is a prevalent pattern, although other formats might be used in specific cases.
[first].[last]@fonolo.com
Format
shai.berger@fonolo.com
Example
90%
Success rate
Fonolo Blog • May 16, 2023
Fonolo has been recognized by Opus Research as one of the top 10 leading solutions in the Visual IVR market. This acknowledgment highlights Fonolo's innovative approach to enhancing customer self-service capabilities and reducing the burden on call centers by providing intuitive visual navigation options....more
Fonolo Blog • February 8, 2023
Fonolo announced the launch of an advanced analytics suite for its call-back solutions. This new suite offers businesses more profound insights into call-back performance metrics, customer satisfaction levels, and overall improvements in operational efficiency derived from using Fonolo's services....more
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