What Does Five9 Do?

Total employees2959
HeadquartersSan Ramon
Founded

Five9 is a prominent provider of intelligent cloud contact center software. The company empowers businesses to transform their customer service and sales operations by leveraging AI, automation, and analytics. Five9's platform offers a comprehensive suite of tools including omnichannel routing, workforce optimization, IVA (Intelligent Virtual Agent), and real-time insights to enhance customer experiences, improve agent productivity, and drive better business outcomes. They cater to organizations of all sizes across various industries, helping them move their contact center operations to the cloud for greater flexibility, scalability, and innovation.

Where Is Five9's Headquarters?

HQ Function

Serves as the central hub for executive leadership, corporate strategy, product development, engineering, marketing, and administrative functions, driving the company's global operations and innovation.

Notable Features:

Modern office space within the Bishop Ranch business park, known for its campus-like environment and amenities. Designed to foster collaboration and innovation.

Work Culture:

Emphasizes innovation, customer success, teamwork, and a fast-paced environment. Fosters a culture of learning and development, with a focus on empowering employees.

HQ Significance:

Strategically located in the San Francisco Bay Area, providing access to a rich talent pool in technology and close proximity to other tech companies and venture capital. It's central to Five9's growth and market leadership.

Values Reflected in HQ: The HQ environment reflects Five9's values of innovation, collaboration, and a focus on technology, providing an agile and inspiring workspace for its employees.

Location:

Five9 supports its global customer base through a network of international offices and remote teams, providing sales, customer support, professional services, and data center operations across North America, EMEA, APAC, and Latin America. This ensures localized expertise and round-the-clock service availability for its cloud contact center solutions.

Street Address:

3001 Bishop Dr, Suite 350

City:

San Ramon

State/Province:

California

Country:

USA

Where Else Does Five9 Operate Around the World?

Slough, Berkshire, United Kingdom

Address: The Switch, 1-7 The Grove, Slough, Berkshire, SL1 1QP, UK

Serves as a key hub for expanding Five9's presence in the UK and EMEA markets, providing localized support and solutions to meet regional business needs and compliance requirements.

Makati City, Philippines

Address: 19th Floor, Philamlife Tower, 8767 Paseo de Roxas, Makati City, Philippines

Enhances Five9's global service delivery capabilities by providing 24/7 support options and cost-effective operational scaling, crucial for serving a worldwide customer base.

North Sydney, NSW, Australia

Address: Level 13, 100 Mount Street, North Sydney, NSW 2060, Australia

Drives growth and market penetration in the Asia-Pacific region, offering tailored solutions and local expertise to enterprises in Australia and New Zealand.

Buying Intent Signals for Five9

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Five9? Meet the Executive Team

As of April 2025, Five9' leadership includes:

Mike Burkland - Chairman and Chief Executive Officer
Barry Zwarenstein - Chief Financial Officer
Dan Burkland - President
Jonathan Rosenberg - Chief Technology Officer & Head of AI
Genefa Murphy - Chief Marketing Officer
Andy Dignan - Chief Customer Officer
Scott Welch - EVP, Cloud Operations & Chief Information Security Officer
Kimberly Lytikainen - Chief People Officer

Who's Investing in Five9?

Five9 has been backed by several prominent investors over the years, including:

SAP Ventures
Hummer Winblad Venture Partners
Mosaic Venture Partners
Partech
Advanced Technology Ventures
Salesforce Ventures

What Leadership Changes Has Five9 Seen Recently?

Hire2
Exits0

Over the past 12 months, Five9 has strategically bolstered its executive team with key appointments, particularly enhancing its capabilities in security and customer experience. No major C-suite departures have been publicly announced during this period.

New Appointments:

Scott Welch, Scott Welch appointed as EVP, Cloud Operations & Chief Information Security Officer, strengthening Five9's focus on security and operational excellence.
Andy Dignan, Andy Dignan appointed as Chief Customer Officer to lead global customer success and support initiatives.

What Technology (Tech Stack) Is Used byFive9?

Discover the tools Five9 uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Five9 Email Formats and Examples

Five9 typically uses standard corporate email formats, most commonly combining the employee's first name and last name, or first initial and last name, with the @five9.com domain.

Common formats include [first].[last]@five9.com or [first_initial][last]@five9.com

Format

jane.doe@five9.com or jdoe@five9.com

Example

85%

Success rate

What's the Latest News About Five9?

Five9, Inc. / Business WireMay 2, 2024

Five9 Announces First Quarter 2024 Financial Results

Five9 reported strong Q1 2024 financial results, with revenue of $247.0 million, up 13% year-over-year. The company highlighted continued enterprise momentum and advancements in its AI platform....more

Five9, Inc. / Business WireMarch 12, 2024

Five9 Launches Major Advancements to Its AI-Powered Platform for Contact Centers

Five9 announced significant enhancements to its intelligent CX platform, including new AI-driven features for Agent Assist, AI Summaries, and an expanded AI Insights dashboard, aimed at improving agent productivity and customer experience....more

Five9, Inc. / Business WireFebruary 22, 2024

Five9 Announces Fourth Quarter and Fiscal Year 2023 Financial Results

Five9 reported its Q4 and full-year 2023 financial results, noting record revenue of $910.4 million for the fiscal year, an increase of 17% year-over-year, and continued strong demand from enterprise customers....more

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