HQ Function

The headquarters serves as the primary hub for corporate administration, strategic planning, technology infrastructure management, and client relationship oversight for all its operational sites.

Notable Features:

Modern facility equipped with advanced call center technology, redundant systems for business continuity, secure data environments, and training facilities for agent development.

Work Culture:

The work culture at Five Star Call Centers emphasizes a customer-first approach, teamwork, continuous improvement, and employee empowerment. They foster a supportive environment that encourages professional growth and high performance.

HQ Significance:

The Sioux Falls headquarters is crucial for centralizing operations, maintaining quality standards across all centers, and driving the company's growth and innovation in the contact center industry.

Values Reflected in HQ: The headquarters embodies the company's core values of excellence, integrity, partnership, and a commitment to providing outstanding customer service and community involvement.

Location:

Five Star Call Centers primarily operates within the United States, with multiple locations in South Dakota, North Dakota, and Texas. They also maintain a significant nearshore presence with an operational center in Juarez, Mexico. This strategic positioning allows them to offer robust English-only and bilingual (English/Spanish) support. Functions supported across these locations include inbound customer service, outbound sales and surveys, technical support, lead generation, appointment setting, email management, live chat services, and various back-office processing tasks for a diverse client portfolio.

Street Address:

3820 N Louise Ave

City:

Sioux Falls

State/Province:

SD

Country:

USA