Five Star Bank, a subsidiary of Financial Institutions, Inc. (NASDAQ: FISI), is a community-focused bank with a rich history dating back to 1817. Headquartered in Warsaw, NY, we offer a comprehensive range of banking, insurance, and investment services to individuals, businesses, and municipalities across Western New York, Central New York, and the Southern Tier. Our commitment is to provide personalized financial solutions and superior customer service, helping our communities thrive. We pride ourselves on understanding local needs and building long-lasting relationships with our customers.
Serves as the central hub for corporate leadership, strategic planning, administrative operations, and core banking functions supporting the entire branch network and digital services for Five Star Bank.
While specific architectural highlights are not widely publicized, the headquarters' presence in a historic community underscores the bank's long-standing commitment to the region. The facilities are designed for efficient banking operations and collaborative work.
The work culture at Five Star Bank's headquarters emphasizes community focus, customer service excellence, integrity, and teamwork. Employees often describe a supportive environment that values local engagement and professional development within the financial services industry.
The Warsaw headquarters is significant as it represents the bank's historical origins and its continued dedication to serving the financial needs of New York communities. It's the nerve center from which the bank's growth, operational strategies, and community initiatives are driven.
Five Star Bank's operations are primarily focused within the United States, specifically serving communities across Western New York, Central New York, and the Southern Tier. It does not maintain physical international branches. However, it facilitates international financial services like wire transfers for its domestic customers requiring global transaction capabilities. The bank's core strategy emphasizes deep regional expertise and community banking within its New York State footprint.
220 Liberty Street
Warsaw
NY
USA
Address: Key regional offices and multiple branches, e.g., CityGate Office, 395 Westfall Rd, Rochester, NY 14620 for commercial banking.
To serve the diverse financial needs of individuals and businesses in the Greater Rochester metropolitan area, fostering economic growth and community development through accessible financial products and expertise.
Address: Network of branches serving the Buffalo-Niagara region, e.g., Transit-Main Branch, 4217 Transit Rd, Williamsville, NY 14221.
To support the financial well-being of the Buffalo community and its businesses, contributing to the region's economic vitality through accessible banking solutions and local market understanding.
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As of April 2025, Five Star Bank' leadership includes:
Five Star Bank has been backed by several prominent investors over the years, including:
Over the past year, Financial Institutions, Inc. and Five Star Bank have experienced key leadership transitions, notably the appointment of a new Chief Financial Officer and a departure in sales leadership, reflecting strategic adjustments and ongoing succession planning.
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Five Star Bank primarily uses the email format [first_initial][last_name]@five-starbank.com for its employees. This is the most common pattern for official communications. Variations might exist for specific departments or roles, but this format is widely adopted.
[first_initial][last_name]@five-starbank.com
Format
jdoe@five-starbank.com
Example
85%
Success rate
GlobeNewswire • May 8, 2024
The Board of Directors of Financial Institutions, Inc., parent company of Five Star Bank, declared a quarterly cash dividend of $0.30 per share on its common stock, payable on July 2, 2024, to shareholders of record on June 17, 2024, underscoring its commitment to shareholder returns....more
GlobeNewswire • April 24, 2024
Financial Institutions, Inc. (NASDAQ:FISI), parent of Five Star Bank, announced Q1 2024 net income of $9.0 million, or $0.59 per diluted share. The results highlighted stable net interest income and continued growth in commercial lending....more
Five Star Bank / Newsweek • February 21, 2024
Five Star Bank announced its inclusion in Newsweek's prestigious list of America's Best Regional Banks for 2024. This recognition highlights the bank's strong financial health, exceptional customer service, and deep community engagement across its New York State footprint....more
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