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Five Star Bank's Overview

Total employees615
HeadquartersWarsaw
Founded1817

Five Star Bank, a subsidiary of Financial Institutions, Inc. (NASDAQ: FISI), is a community-focused bank with a rich history dating back to 1817. Headquartered in Warsaw, NY, we offer a comprehensive range of banking, insurance, and investment services to individuals, businesses, and municipalities across Western New York, Central New York, and the Southern Tier. Our commitment is to provide personalized financial solutions and superior customer service, helping our communities thrive. We pride ourselves on understanding local needs and building long-lasting relationships with our customers.

Where is Five Star Bank's Headquarters?

HQ Function

Serves as the central hub for corporate leadership, strategic planning, administrative operations, and core banking functions supporting the entire branch network and digital services for Five Star Bank.

Notable Features:

While specific architectural highlights are not widely publicized, the headquarters' presence in a historic community underscores the bank's long-standing commitment to the region. The facilities are designed for efficient banking operations and collaborative work.

Work Culture:

The work culture at Five Star Bank's headquarters emphasizes community focus, customer service excellence, integrity, and teamwork. Employees often describe a supportive environment that values local engagement and professional development within the financial services industry.

HQ Significance:

The Warsaw headquarters is significant as it represents the bank's historical origins and its continued dedication to serving the financial needs of New York communities. It's the nerve center from which the bank's growth, operational strategies, and community initiatives are driven.

Values Reflected in HQ: The headquarters embodies the bank's values of community commitment, stability, customer-centricity, and responsible growth, being strategically located within the core region it has served for over two centuries.

Location:

Five Star Bank's operations are primarily focused within the United States, specifically serving communities across Western New York, Central New York, and the Southern Tier. It does not maintain physical international branches. However, it facilitates international financial services like wire transfers for its domestic customers requiring global transaction capabilities. The bank's core strategy emphasizes deep regional expertise and community banking within its New York State footprint.

Street Address:

220 Liberty Street

City:

Warsaw

State/Province:

NY

Country:

USA

Five Star Bank's Global Presence

Rochester, NY, USA

Address: Key regional offices and multiple branches, e.g., CityGate Office, 395 Westfall Rd, Rochester, NY 14620 for commercial banking.

To serve the diverse financial needs of individuals and businesses in the Greater Rochester metropolitan area, fostering economic growth and community development through accessible financial products and expertise.

Buffalo, NY, USA

Address: Network of branches serving the Buffalo-Niagara region, e.g., Transit-Main Branch, 4217 Transit Rd, Williamsville, NY 14221.

To support the financial well-being of the Buffalo community and its businesses, contributing to the region's economic vitality through accessible banking solutions and local market understanding.

Buying Intent Signals for Five Star Bank

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Five Star Bank

As of April 2025, Five Star Bank' leadership includes:

Martin K. Birmingham - President and Chief Executive Officer, Five Star Bank and Financial Institutions, Inc.
Justin K. Bigham - Executive Vice President, Chief Financial Officer and Treasurer, Financial Institutions, Inc.
Joseph L. Dugan - Executive Vice President, Chief Credit Officer, Financial Institutions, Inc.
Samuel J. Burruano Jr. - Executive Vice President, Chief Legal Officer and Corporate Secretary, Financial Institutions, Inc.
Sean M. Willett - Executive Vice President, Chief Administrative Officer, Financial Institutions, Inc.

Investors of Five Star Bank

Five Star Bank has been backed by several prominent investors over the years, including:

Financial Institutions, Inc. (NASDAQ: FISI) - Parent Company (Publicly Traded). Major institutional investors of FISI typically include firms like The Vanguard Group, BlackRock, and Dimensional Fund Advisors, among others holding its common stock.

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits2

Over the past year, Financial Institutions, Inc. and Five Star Bank have experienced key leadership transitions, notably the appointment of a new Chief Financial Officer and a departure in sales leadership, reflecting strategic adjustments and ongoing succession planning.

Departures

W. Jack Plants II, W. Jack Plants II retired as CFO and Treasurer of Financial Institutions, Inc., transitioning out of his role after a distinguished career.
Kevin B. Quinn, Kevin B. Quinn departed from his role as EVP and Chief Sales Officer of Five Star Bank.

New Appointments:

Justin K. Bigham, Justin K. Bigham was appointed as the new CFO and Treasurer for Financial Institutions, Inc., bringing extensive financial leadership experience to the role.

Technology (Tech Stack) used by Five Star Bank

Discover the tools Five Star Bank uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Five Star Bank Email Formats and Examples

Five Star Bank primarily uses the email format [first_initial][last_name]@five-starbank.com for its employees. This is the most common pattern for official communications. Variations might exist for specific departments or roles, but this format is widely adopted.

[first_initial][last_name]@five-starbank.com

Format

jdoe@five-starbank.com

Example

85%

Success rate

News and media

GlobeNewswireMay 8, 2024

Financial Institutions, Inc. Declares Quarterly Cash Dividend of $0.30 Per Share

The Board of Directors of Financial Institutions, Inc., parent company of Five Star Bank, declared a quarterly cash dividend of $0.30 per share on its common stock, payable on July 2, 2024, to shareholders of record on June 17, 2024, underscoring its commitment to shareholder returns....more

GlobeNewswireApril 24, 2024

Financial Institutions, Inc. Reports First Quarter 2024 Results

Financial Institutions, Inc. (NASDAQ:FISI), parent of Five Star Bank, announced Q1 2024 net income of $9.0 million, or $0.59 per diluted share. The results highlighted stable net interest income and continued growth in commercial lending....more

Five Star Bank / NewsweekFebruary 21, 2024

Five Star Bank Recognized by Newsweek as One of America's Best Regional Banks 2024

Five Star Bank announced its inclusion in Newsweek's prestigious list of America's Best Regional Banks for 2024. This recognition highlights the bank's strong financial health, exceptional customer service, and deep community engagement across its New York State footprint....more

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