HQ Function

Serves as the primary operational hub for Shell Energy Retail in the UK, handling customer service, account management, billing, and administrative functions for residential energy and broadband customers.

Notable Features:

Located in a modern business park, the facility is designed for large-scale customer operations and administrative support.

Work Culture:

The work culture likely combines First Utility's legacy of a challenger brand focused on customer acquisition and digital service with Shell's established corporate practices emphasizing safety, efficiency, and long-term strategy in the energy sector.

HQ Significance:

The Coventry headquarters is significant as it represents the core of Shell's residential energy and broadband business in the UK, managing millions of customer accounts and playing a key role in Shell's energy transition strategy for the consumer market.

Values Reflected in HQ: The headquarters operations reflect a focus on customer service, operational efficiency, and the integration of digital technologies to manage a large customer base. It also embodies Shell's move into direct-to-consumer energy provision as part of its wider energy strategy.

Location:

Shell Energy Retail primarily operates in the United Kingdom. However, it is part of the global Shell group, which has operations in over 70 countries. Globally, Shell supports functions such as energy exploration, production, refining, chemicals, marketing of fuels and lubricants, and developing renewable energy solutions. The UK retail arm benefits from Shell's global expertise, financial strength, and brand recognition.

Street Address:

Westwood Business Park, Westwood Way

City:

Coventry

State/Province:

West Midlands

Country:

United Kingdom