What Does First Citizens Do?

Total employees1227
HeadquartersRaleigh
Founded1993

First Citizens Bank, officially First-Citizens Bank & Trust Company, is a subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA). Founded in 1898, it has grown to become one of the largest family-controlled banks in the United States. Headquartered in Raleigh, North Carolina, First Citizens Bank offers a comprehensive range of retail, business, commercial, and wealth management services to individuals and businesses. The bank significantly expanded its national footprint, asset base, and capabilities, particularly in serving the technology and innovation sectors, following its strategic acquisition of Silicon Valley Bank in March 2023.

Where Is First Citizens's Headquarters?

HQ Function

The headquarters houses executive leadership, strategic planning, corporate governance, key administrative departments, and operational oversight for the entire banking network.

Notable Features:

A modern corporate campus comprising multiple buildings, designed to accommodate a large workforce and support diverse banking functions. It represents a significant corporate presence in Raleigh's North Hills area.

Work Culture:

The work culture at First Citizens Bank's headquarters blends long-standing traditions of stability, customer focus, and community involvement with a more recent emphasis on innovation, agility, and integration, particularly following the Silicon Valley Bank acquisition. There's a strong sense of corporate responsibility and employee development.

HQ Significance:

As the nerve center of one of the nation's largest banks, the Raleigh headquarters is crucial for directing national strategy, managing risk, integrating acquired entities like SVB, and driving technological advancements across the organization.

Values Reflected in HQ: The headquarters aims to reflect the bank's core values: stability, integrity, customer service, community commitment, and prudent financial management, while increasingly embracing innovation and adaptability.

Location:

First Citizens Bank's operations are predominantly based in the United States, with an extensive network of branches and offices across numerous states. Following the acquisition of Silicon Valley Bank, its international reach expanded, particularly in servicing global innovation ecosystems. This includes supporting U.S. companies with international operations and maintaining relationships with venture capital and private equity firms worldwide. While it has some international commercial banking capabilities (e.g., SVB UK was acquired by HSBC, but other international SVB touchpoints might exist or have transitioned), its branded physical branch presence is primarily domestic.

Street Address:

4300 Six Forks Rd

City:

Raleigh

State/Province:

North Carolina

Country:

USA

Where Else Does First Citizens Operate Around the World?

Santa Clara, California, USA

Address: 3003 Tasman Dr, Santa Clara, CA 95054

Acts as the West Coast anchor for specialized banking services catering to the tech industry and venture-backed companies, leveraging the legacy and expertise of Silicon Valley Bank.

New York, New York, USA

Address: 505 Fifth Avenue, New York, NY 10017

Supports a diverse client base in the Northeast, including businesses and high-net-worth individuals, and facilitates access to capital markets.

Columbia, South Carolina, USA

Address: 1230 Main St, Columbia, SC 29201

Manages regional banking operations, community engagement, and provides comprehensive support for retail and commercial clients in a key historical market for the bank.

Buying Intent Signals for First Citizens

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading First Citizens? Meet the Executive Team

As of April 2025, First Citizens' leadership includes:

Frank B. Holding, Jr. - Chairman and Chief Executive Officer
Peter M. Bristow - President
Craig L. Nix - Chief Financial Officer
Hope Holding Bryant - Vice Chairwoman
Lorie K. Shoemaker - Chief Risk Officer
Jeff Ward - Chief Strategy Officer
Marc D. Cadieux - President, Silicon Valley Bank (a division of First Citizens Bank)

Who's Investing in First Citizens?

First Citizens has been backed by several prominent investors over the years, including:

Holding Family (significant beneficial owners)
The Vanguard Group, Inc.
BlackRock, Inc.
State Street Corporation
FMR LLC (Fidelity Management & Research)

What Leadership Changes Has First Citizens Seen Recently?

Hire2
Exits0

Over the past year, First Citizens Bank has made key appointments to strengthen its executive leadership, notably in strategic and security functions. The integration of Silicon Valley Bank also led to the incorporation of SVB leadership into key roles within the new divisional structure.

New Appointments:

Jeff Ward, Jeff Ward appointed as Chief Strategy Officer to drive strategic initiatives.
Ken Borders, Ken Borders named Chief Information Security Officer to lead cybersecurity efforts.

What Technology (Tech Stack) Is Used byFirst Citizens?

Discover the tools First Citizens uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

First Citizens Email Formats and Examples

First Citizens Bank typically utilizes standard corporate email formats. The most common structures involve combinations of an employee's first name and last name, or initials with the last name, followed by the '@firstcitizens.com' domain.

firstname.lastname@firstcitizens.com or flastname@firstcitizens.com

Format

jane.doe@firstcitizens.com

Example

85%

Success rate

What's the Latest News About First Citizens?

PR NewswireMay 1, 2024

First Citizens BancShares Reports Strong First Quarter 2024 Earnings

First Citizens BancShares, Inc. announced robust earnings for Q1 2024, reporting a net income of $696 million. The results demonstrated continued organic growth and positive impacts from the ongoing integration of Silicon Valley Bank operations....more

Business WireApril 2, 2024

First Citizens Bank CIT Business Capital Unit Provides Financing for Two Solar Projects in Maine

CIT, a division of First Citizens Bank, announced its Power and Energy unit served as lead arranger for nearly $18.8 million in financing for two solar energy projects in Maine, underscoring its commitment to supporting renewable energy initiatives....more

First Citizens Bank NewsroomMarch 27, 2024

First Citizens Bank Marks One-Year Anniversary of Silicon Valley Bank Acquisition

First Citizens Bank observed the first anniversary of its acquisition of Silicon Valley Bank, highlighting successful integration milestones, enhanced service capabilities for the innovation sector, and its strengthened position as a major U.S. financial institution....more

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