What Does Financial Ombudsman Service Do?

Total employees2585
HeadquartersLondon
Founded2001

The Financial Ombudsman Service (FOS) is an independent public body in the United Kingdom. It was established in 2000 and began operating in 2001 under the Financial Services and Markets Act 2000. Its primary role is to resolve disputes between consumers and UK-based financial services businesses. The service is free for consumers and provides an impartial assessment of complaints related to banking, insurance, mortgages, pensions, investments, and other financial products. The FOS aims to help settle individual disputes fairly and efficiently, with the power to order businesses to pay compensation where appropriate.

Where Is Financial Ombudsman Service's Headquarters?

HQ Function

The London headquarters serves as the primary operational hub for case handling, policy development, stakeholder engagement, and administrative functions.

Notable Features:

Exchange Tower is a modern high-rise building located in the Docklands area, providing contemporary office space and facilities.

Work Culture:

As an independent, public-facing body, the work culture likely emphasizes impartiality, fairness, meticulousness, public service, and consumer advocacy. It fosters a professional environment focused on dispute resolution and upholding standards in the financial sector.

HQ Significance:

Being headquartered in London places the FOS at the heart of the UK's financial industry, facilitating close interaction with financial institutions, regulators, and consumer groups. It also provides access to a skilled talent pool.

Values Reflected in HQ: The choice of a professional, accessible, and well-equipped office in a key financial district reflects the FOS's commitment to professionalism, efficiency, and its significant role in the UK financial ecosystem.

Location:

The Financial Ombudsman Service's remit is specific to the United Kingdom. It resolves complaints from consumers against financial businesses operating within the UK. While it does not have international offices or a direct global operational presence, its work, standards, and approach to dispute resolution are often studied and may influence similar ombudsman schemes and consumer protection bodies in other countries. It also participates in international forums related to financial dispute resolution.

Street Address:

Exchange Tower

City:

London

State/Province:

England

Country:

United Kingdom

Where Else Does Financial Ombudsman Service Operate Around the World?

Coventry, England, United Kingdom

Address: Westwood Way, Westwood Business Park, Coventry, CV4 8JB

This location enhances the FOS's operational resilience and capacity, allows access to a wider talent pool outside of London, and may offer cost efficiencies for certain functions.

Buying Intent Signals for Financial Ombudsman Service

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Financial Ombudsman Service? Meet the Executive Team

As of April 2025, Financial Ombudsman Service' leadership includes:

Abby Thomas - Chief Executive & Chief Ombudsman
James Dipple-Johnstone - Deputy Chief Ombudsman
Nicola Wray - Chief Financial Officer
Shandradee (Shân) Padda - Chief People Officer
Nausicaa Delfas - Chair of the Board

Who's Investing in Financial Ombudsman Service?

Financial Ombudsman Service has been backed by several prominent investors over the years, including:

The Financial Ombudsman Service is an independent, publicly-funded body.
It is funded by levies on authorized financial services firms and case fees charged to businesses when complaints are upheld or require investigation.
It does not have commercial investors.

What Leadership Changes Has Financial Ombudsman Service Seen Recently?

Hire1
Exits0

The Financial Ombudsman Service periodically updates its leadership to steer its strategic objectives. Recent significant appointments include confirmations in senior ombudsman roles. No major publicized executive exits have been noted in the immediate past 12 months.

New Appointments:

James Dipple-Johnstone, James Dipple-Johnstone's permanent appointment as Deputy Chief Ombudsman was confirmed, supporting the Chief Executive and Chief Ombudsman in leading the organization.

What Technology (Tech Stack) Is Used byFinancial Ombudsman Service?

Discover the tools Financial Ombudsman Service uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Financial Ombudsman Service Email Formats and Examples

While specific internal email address patterns for all employees at the Financial Ombudsman Service are not publicly detailed for security and privacy reasons, organizations of this nature in the UK often use common formats. For official communications, it is always best to use the contact forms or publicly listed email addresses on their official website.

Likely formats include [first].[last]@financial-ombudsman.org.uk or [first_initial][last]@financial-ombudsman.org.uk

Format

jane.doe@financial-ombudsman.org.uk

Example

70%

Success rate

What's the Latest News About Financial Ombudsman Service?

Financial Ombudsman Service2024-05-28

Financial Ombudsman Service publishes quarterly complaints data for Q4 2023/24

The Financial Ombudsman Service released its data for Q4 2023/24 (1 January to 31 March 2024), showing 48,204 new complaints. Banking and credit, car/motorcycle insurance, and current accounts were the most complained-about products. The service highlighted ongoing issues and its efforts to work with firms to improve practices....more

Financial Ombudsman Service2024-04-09

Annual complaints data 2023/24: Financial Ombudsman Service sees 20% rise in complaints

The Financial Ombudsman Service reported receiving 197,099 new complaints in the 2023/24 financial year, a 20% increase compared to the previous year. Banking and credit issues, particularly concerning current accounts and credit cards, along with a significant rise in car and motorcycle insurance complaints, were key drivers of this increase....more

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