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Family Lives is a prominent UK-based charity dedicated to providing comprehensive support to parents, children, and families facing a wide array of challenges. They offer a range of confidential and free services, including a national helpline, online chat, email support, extensive online advice resources, parenting courses, and targeted local programmes. Their work focuses on empowering families to manage issues such as parenting difficulties, bullying, mental health concerns, and relationship breakdowns, with the ultimate aim of fostering happier, healthier, and more resilient family units. They advocate for families at a national level and work to ensure their voices are heard.
The headquarters serves as the central administrative and strategic core for Family Lives, overseeing national service delivery, helpline operations, development of resources and training, fundraising, and policy work.
The office is located within The Galleria, a large outlet shopping centre. This suggests a functional office space within a commercial complex rather than a bespoke standalone building. The location offers good transport links.
As a charitable organization, the work culture at Family Lives likely emphasizes compassion, collaboration, and a profound dedication to its mission. Staff and volunteers are typically mission-driven, focusing on making a tangible positive impact on the lives of families.
This central office is vital for the coordination and effective delivery of Family Lives's nationwide support services, enabling them to reach and assist thousands of families across the UK. It's the nerve centre for their operational and strategic initiatives.
Family Lives primarily operates within the United Kingdom, offering its support services to families across England, Wales, Scotland, and Northern Ireland. While their direct service delivery is UK-focused, their extensive online resources, research publications, and advice articles are accessible globally, potentially benefiting an international audience seeking information on parenting and family well-being. The organization does not maintain physical international offices or conduct direct global service operations.
15-17 The Galleria, Comet Way
Hatfield
Hertfordshire
United Kingdom
Address: Services are delivered locally through a network of community hubs, schools, and partner organisations across various regions in the UK, rather than through a large number of fixed regional administrative offices.
To ensure that Family Lives's support services are accessible and responsive to families in their own communities across the UK, addressing diverse local needs and extending the charity's reach effectively.
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As of April 2025, Family Lives' leadership includes:
Family Lives has been backed by several prominent investors over the years, including:
Over the past year, Family Lives experienced a significant leadership transition with Douglas Guest's appointment as permanent Chief Executive Officer in early 2024. This followed his tenure as Interim CEO, taking over from Frank Young who departed in mid-2023.
Discover the tools Family Lives uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Family Lives likely utilizes standard professional email address formats for its staff. Common patterns for organizations include using the employee's first name initial combined with their last name, or first name and last name separated by a dot.
Likely formats include [firstinitial][lastname]@familylives.org.uk (e.g., jsmith@familylives.org.uk) or [firstname].[lastname]@familylives.org.uk (e.g., jane.smith@familylives.org.uk).
Format
dguest@familylives.org.uk
Example
80%
Success rate
Family Lives Website • October 24, 2023
Family Lives released a significant report titled 'Building Connections for Bullying-Free Futures'. The report underscores the vital importance of trusted adult relationships and strong community connections in preventing and addressing bullying incidents among children and young people. It draws on extensive research and insights from their service users....more
Family Lives Website • February 15, 2024
In observance of Safer Internet Day 2024, Family Lives provided valuable tips and resources for parents and carers to help children navigate the online world safely. The guidance focused on fostering open conversations about online risks and promoting positive digital citizenship....more
Family Lives Website • Ongoing (Updated Regularly)
Family Lives continues to highlight the significant impact of the cost of living crisis on UK families and actively provides resources, advice, and support to help them cope. This includes guidance on managing finances, accessing benefits, and emotional support services....more
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