What Does Family Lives Do?

Total employees157
HeadquartersHatfield
Founded

Family Lives is a prominent UK-based charity dedicated to providing comprehensive support to parents, children, and families facing a wide array of challenges. They offer a range of confidential and free services, including a national helpline, online chat, email support, extensive online advice resources, parenting courses, and targeted local programmes. Their work focuses on empowering families to manage issues such as parenting difficulties, bullying, mental health concerns, and relationship breakdowns, with the ultimate aim of fostering happier, healthier, and more resilient family units. They advocate for families at a national level and work to ensure their voices are heard.

Where Is Family Lives's Headquarters?

HQ Function

The headquarters serves as the central administrative and strategic core for Family Lives, overseeing national service delivery, helpline operations, development of resources and training, fundraising, and policy work.

Notable Features:

The office is located within The Galleria, a large outlet shopping centre. This suggests a functional office space within a commercial complex rather than a bespoke standalone building. The location offers good transport links.

Work Culture:

As a charitable organization, the work culture at Family Lives likely emphasizes compassion, collaboration, and a profound dedication to its mission. Staff and volunteers are typically mission-driven, focusing on making a tangible positive impact on the lives of families.

HQ Significance:

This central office is vital for the coordination and effective delivery of Family Lives's nationwide support services, enabling them to reach and assist thousands of families across the UK. It's the nerve centre for their operational and strategic initiatives.

Values Reflected in HQ: The choice of a practical and accessible, rather than ostentatious, headquarters likely reflects core values such as responsible use of charitable funds, efficiency, and a focus on service delivery over corporate grandeur.

Location:

Family Lives primarily operates within the United Kingdom, offering its support services to families across England, Wales, Scotland, and Northern Ireland. While their direct service delivery is UK-focused, their extensive online resources, research publications, and advice articles are accessible globally, potentially benefiting an international audience seeking information on parenting and family well-being. The organization does not maintain physical international offices or conduct direct global service operations.

Street Address:

15-17 The Galleria, Comet Way

City:

Hatfield

State/Province:

Hertfordshire

Country:

United Kingdom

Where Else Does Family Lives Operate Around the World?

Nationwide, UK (Various Service Points)

Address: Services are delivered locally through a network of community hubs, schools, and partner organisations across various regions in the UK, rather than through a large number of fixed regional administrative offices.

To ensure that Family Lives's support services are accessible and responsive to families in their own communities across the UK, addressing diverse local needs and extending the charity's reach effectively.

Buying Intent Signals for Family Lives

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Family Lives? Meet the Executive Team

As of April 2025, Family Lives' leadership includes:

Douglas Guest - Chief Executive Officer
Pamela Park - Director of Services
Sarah Coldrey - Director of Finance and Resources
James Armstrong - Director of Fundraising and Marketing

Who's Investing in Family Lives?

Family Lives has been backed by several prominent investors over the years, including:

The National Lottery Community Fund
Department for Education (UK)
Various charitable trusts and foundations (e.g., BBC Children in Need, Garfield Weston Foundation)
Corporate partners and sponsorships
Individual donors and community fundraisers

What Leadership Changes Has Family Lives Seen Recently?

Hire1
Exits1

Over the past year, Family Lives experienced a significant leadership transition with Douglas Guest's appointment as permanent Chief Executive Officer in early 2024. This followed his tenure as Interim CEO, taking over from Frank Young who departed in mid-2023.

Departures

Frank Young, Frank Young departed his position as Chief Executive Officer of Family Lives.

New Appointments:

Douglas Guest, Douglas Guest was confirmed as the permanent Chief Executive Officer, transitioning from his role as Interim CEO.

What Technology (Tech Stack) Is Used byFamily Lives?

Discover the tools Family Lives uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Family Lives Email Formats and Examples

Family Lives likely utilizes standard professional email address formats for its staff. Common patterns for organizations include using the employee's first name initial combined with their last name, or first name and last name separated by a dot.

Likely formats include [firstinitial][lastname]@familylives.org.uk (e.g., jsmith@familylives.org.uk) or [firstname].[lastname]@familylives.org.uk (e.g., jane.smith@familylives.org.uk).

Format

dguest@familylives.org.uk

Example

80%

Success rate

What's the Latest News About Family Lives?

Family Lives WebsiteOctober 24, 2023

Family Lives News: Family Lives Launches Groundbreaking Report: Building Connections for Bullying-Free Futures

Family Lives released a significant report titled 'Building Connections for Bullying-Free Futures'. The report underscores the vital importance of trusted adult relationships and strong community connections in preventing and addressing bullying incidents among children and young people. It draws on extensive research and insights from their service users....more

Family Lives WebsiteFebruary 15, 2024

Family Lives News: Safer Internet Day 2024: Family Lives' Top Tips for Parents and Carers

In observance of Safer Internet Day 2024, Family Lives provided valuable tips and resources for parents and carers to help children navigate the online world safely. The guidance focused on fostering open conversations about online risks and promoting positive digital citizenship....more

Family Lives WebsiteOngoing (Updated Regularly)

Family Lives News: Ongoing Support for Families Amidst Cost of Living Crisis

Family Lives continues to highlight the significant impact of the cost of living crisis on UK families and actively provides resources, advice, and support to help them cope. This includes guidance on managing finances, accessing benefits, and emotional support services....more

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