What Does Extensya Do?

Total employees3258
HeadquartersTunis
Founded2008

Extensya is a prominent player in the customer experience (CX) management and business process outsourcing (BPO) sector, specializing in delivering multilingual, omnichannel customer support, technical assistance, sales, and back-office services. They cater to a diverse range of industries, leveraging technology and human expertise to enhance customer satisfaction and operational efficiency for their clients. Extensya focuses on building long-term partnerships by providing tailored solutions that address specific business needs, often emphasizing digital transformation and innovative approaches to customer engagement.

Where Is Extensya's Headquarters?

HQ Function

Serves as the central command for global operations, strategic planning, corporate governance, technology development, and houses key administrative functions.

Notable Features:

Modern office facility equipped with advanced technology infrastructure, collaborative workspaces, and training centers designed to foster innovation and employee development.

Work Culture:

The HQ fosters a dynamic and multicultural work environment emphasizing customer-centricity, teamwork, continuous improvement, and employee empowerment. Regular training and development programs are a staple.

HQ Significance:

The Tunis headquarters is pivotal to Extensya's operations, leveraging Tunisia's multilingual talent pool and strategic location to serve European, Middle Eastern, and African markets effectively.

Values Reflected in HQ: The headquarters' design and operational ethos reflect Extensya's commitment to excellence, innovation, client success, and investing in its people.

Location:

Extensya supports its global clientele through a network of strategically positioned delivery centers primarily in North and West Africa, with commercial presence in Europe. This allows them to offer multilingual (French, Arabic, English, German, Italian, Spanish, etc.) customer experience management, back-office processing, technical support, and digital services across diverse time zones and markets. Their global operating model is designed for resilience, scalability, and providing culturally attuned services.

Street Address:

Immeuble Extensya, Rue du Lac Biwa, Les Berges du Lac 1

City:

Tunis

State/Province:

Tunis Governorate

Country:

Tunisia

Where Else Does Extensya Operate Around the World?

Casablanca, Morocco

Address: Casablanca Nearshore Park, Shore 1, Plateau 2 & 3، Casablanca

Expands Extensya's footprint in North Africa, tapping into Morocco's skilled multilingual workforce and providing geographical diversification for service delivery.

Abidjan, Ivory Coast

Address: Immeuble Plein Ciel, Boulevard Valéry Giscard d’Estaing, Marcory, Abidjan

Strengthens Extensya's presence in Sub-Saharan Africa, offering access to a growing talent pool and supporting clients with operations or customers in the region.

Paris, France

Address: Representative office, specific address may vary (e.g. shared workspace or client-site proximity). Central Paris area for client management and business development.

Enhances Extensya's market penetration in Europe, providing a local point of contact for key clients and understanding European market dynamics.

Buying Intent Signals for Extensya

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Extensya? Meet the Executive Team

As of April 2025, Extensya' leadership includes:

Nabil Tlili - Chief Executive Officer
Walid Ben Hlima - Chief Operating Officer
Amine Sahnoun - Chief Financial Officer
Karim Tounsi - Chief Commercial Officer

Who's Investing in Extensya?

Extensya has been backed by several prominent investors over the years, including:

AfricInvest (Tuninvest)

What Leadership Changes Has Extensya Seen Recently?

Hire0
Exits0

Based on publicly available information, Extensya's core executive team has shown stability. No major high-profile executive hires or departures have been widely announced in the last 12 months, suggesting continuity in leadership.

Departures

N/A, No major publicly announced executive departures identified in the last 12 months.

New Appointments:

N/A, No major publicly announced new executive appointments identified in the last 12 months.

What Technology (Tech Stack) Is Used byExtensya?

Discover the tools Extensya uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Extensya Email Formats and Examples

Extensya primarily utilizes the email format combining the first initial and last name, or first name dot last name. Variations may exist for specific departments or roles.

[first_initial][last]@extensya.com OR [first].[last]@extensya.com

Format

ntlili@extensya.com or nabil.tlili@extensya.com

Example

80%

Success rate

What's the Latest News About Extensya?

WebmanagercenterOctober 26, 2023

Extensya recruits 200 new employees in Tunis

Extensya announced the recruitment of 200 new employees for its Tunis site, aiming to strengthen its teams to support its growth and meet the needs of its clients. This expansion reflects the company's ongoing development in the customer experience sector....more

SabioFebruary 14, 2023

Extensya and Sabio Group Announce Strategic Partnership to Enhance Customer Experience Delivery in French-Speaking Markets

Extensya and Sabio Group have formed a strategic partnership to combine Sabio's technology expertise with Extensya's operational excellence in French-speaking markets. This collaboration aims to deliver enhanced digital customer experience solutions....more

Extensya (LinkedIn Post)July 5, 2022

Extensya commits to data sovereignty with new 'Made in France' offering

Extensya highlighted its commitment to data sovereignty by launching services hosted and operated in France, catering to clients with stringent data localization and security requirements in the French market....more

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