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Exco InTouch was a leading provider of digital patient engagement and data capture solutions for the clinical research and healthcare industries. Founded in 2004, the company specialized in mobile and web-based technologies to enhance patient communication, improve data quality, and streamline clinical trial processes. Their offerings included ePRO (electronic Patient Reported Outcomes), patient diaries, and site communication tools. In 2016, Exco InTouch was acquired by ERT (eResearchTechnology), which later merged with Bioclinica to become Clario in 2021. Exco InTouch's expertise contributed significantly to ERT's and subsequently Clario's patient-centric technology portfolio.
Served as the central hub for Exco InTouch's global operations, including software development, project management, customer support, and administrative functions for its patient engagement solutions.
Located in a modern business park, providing a collaborative environment suited for technology and clinical research-focused teams. Business parks typically offer contemporary office spaces with shared amenities.
Reportedly fostered an innovative and agile work culture, focused on leveraging technology to improve clinical trials and patient experiences. There was an emphasis on collaboration and problem-solving within a dynamic tech environment.
The Nottingham headquarters was pivotal in establishing Exco InTouch as a key player in the mHealth and eClinical solutions market, driving its growth and product development before its acquisition and integration into ERT/Clario.
Prior to its acquisition by ERT in 2016, Exco InTouch supported clinical trials and healthcare programs globally, with operational hubs primarily in Europe (UK) and North America (USA). Their digital solutions were deployed in numerous countries, enabling patient data capture and engagement across diverse regulatory environments. Key functions supported globally included sales, project deployment, multilingual platform support, and technical assistance for their mobile ePRO and patient communication tools.
Wheatcroft Business Park, Landmere Lane
Edwalton, Nottingham
Nottinghamshire
United Kingdom
Address: Previously listed at 2400 Ellis Road, Suite 200, Durham, NC 27703, USA (historical)
To cater to the significant US clinical trials market, providing local expertise and support for the company's digital patient engagement and eCOA solutions.
Address: Previously listed at Millbank Tower, 21-24 Millbank, London, SW1P 4QP, UK (historical)
To strengthen Exco InTouch's presence in the UK and European markets, facilitating closer engagement with key clients and partners in the region.
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As of April 2025, Exco InTouch' leadership includes:
Exco InTouch has been backed by several prominent investors over the years, including:
As Exco InTouch was acquired by ERT in 2016 and subsequently became part of Clario, there are no direct executive new hires or exits for 'Exco InTouch' as an independent entity in the last 12 months. Any relevant leadership changes would occur within the Clario organization.
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Before its acquisition, Exco InTouch likely used common corporate email formats. A prevalent pattern was [first_initial][last]@exco-intouch.com or [first].[last]@exco-intouch.com. After the acquisition by ERT (now Clario), employees would have transitioned to ERT/Clario email systems and domains.
Common historical formats: [first_initial][last]@exco-intouch.com or [first].[last]@exco-intouch.com
Format
jsmith@exco-intouch.com
Example
0%
Success rate
Business Wire • October 12, 2016
ERT announced its acquisition of Exco InTouch, a provider of patient engagement, patient-reported outcomes (eCOA), and mobile health solutions. The acquisition aimed to enhance ERT's capabilities in patient-centric data collection and engagement for clinical trials....more
Scottish Equity Partners (SEP) • May 13, 2014
Scottish Equity Partners (SEP) led an £8 million ($13.5 million) Series B funding round in Exco InTouch, a mobile messaging provider for the pharmaceutical industry, to support its international expansion and product development....more
PMLiVE • February 18, 2015
Exco InTouch announced enhancements to its mobile electronic Clinical Outcome Assessment (eCOA) platform, aiming to improve data quality and patient engagement in clinical trials through user-friendly mobile applications....more
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