Epicenter
Epicenter's Overview
Epicenter Technologies is a leading Business Process Management (BPM) organization, founded in 2000 and backed by the K Raheja Corp group. Epicenter specializes in delivering a comprehensive range of digitally-influenced BPO services that are technology-enabled and data-driven. They focus on an integrated suite of back-office and front-office services, including customer lifecycle management, data analytics, finance and accounting, and industry-specific solutions for sectors like banking, financial services, insurance, e-commerce, and healthcare. Their goal is to help clients optimize operations, reduce costs, and enhance customer experiences through innovation and operational excellence.
Where is Epicenter's Headquarters?
HQ Function
Serves as the global operational headquarters, housing core functions including service delivery management, technology infrastructure, corporate strategy, finance, and human resources for its worldwide BPM operations.
Notable Features:
Located within G Corp Tech Park, a modern IT and business park known for its contemporary infrastructure, advanced amenities, and green spaces, designed to support large-scale technology and BPO operations.
Work Culture:
Epicenter fosters a professional and engaging work environment at its headquarters, characterized by a focus on teamwork, continuous improvement, and employee development. The culture emphasizes delivering high-quality service to clients, leveraging technology, and adhering to global standards, typical of a leading BPM organization.
HQ Significance:
The Thane headquarters is pivotal to Epicenter's global service delivery network. Its strategic location within the Mumbai Metropolitan Region provides access to a large, skilled talent pool, robust IT infrastructure, and connectivity, enabling the company to efficiently serve its international clientele across various industries.
Values Reflected in HQ: The choice of a modern tech park for its headquarters reflects Epicenter's commitment to technology, operational excellence, scalability, and providing a high-quality, secure, and efficient working environment for its employees, aligning with its image as a forward-thinking BPM provider.
Location:
Epicenter Technologies maintains a global presence to serve its diverse international clientele. Its primary service delivery centers are strategically located in India (Thane, Mumbai) and the Philippines (Quezon City), enabling comprehensive, round-the-clock operational support. Additionally, Epicenter has a client-facing and business development office in New York, USA, to directly engage with and support its North American market. This distributed model allows Epicenter to offer scalable, cost-effective, and high-quality BPM services worldwide.
Street Address:
G Corp Tech Park, 9th Floor, Next to Hypercity Mall, Kasarvadavali, Ghodbunder Road
City:
Thane West
State/Province:
Maharashtra
Country:
India
Epicenter's Global Presence
New York, NY/USA
Address: One World Trade Center, Suite 8500, New York, NY 10007
To strengthen market presence in North America, provide localized support to US-based clients, and drive new business opportunities in the Americas.
Quezon City, Metro Manila/Philippines
Address: 18th Floor, CyberOne Building, Eastwood Avenue, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110
To offer cost-effective, high-quality BPO services, particularly for voice-based support, and to enhance global delivery capabilities with 24/7 operational capacity and disaster recovery options.
Buying Intent Signals for Epicenter
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Epicenter
As of April 2025, Epicenter' leadership includes:
Investors of Epicenter
Epicenter has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Epicenter Technologies significantly strengthened its leadership team in late 2023 with key C-suite appointments, including a new Chief Executive Officer, Chief Financial Officer, and Chief Human Resources Officer. These changes are aimed at driving the company's next phase of growth and innovation.
New Appointments:
Technology (Tech Stack) used by Epicenter
Discover the tools Epicenter uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Epicenter Email Formats and Examples
Epicenter Technologies primarily utilizes the 'first.last@epicentertechnology.com' email format for its employees. Another commonly observed pattern is 'firstinitialLast@epicentertechnology.com'. For effective communication, verifying the specific contact's email is always recommended.
first.last@epicentertechnology.com
Format
jane.doe@epicentertechnology.com
Example
85%
Success rate
News and media
epicentertechnology.com • December 7, 2023
Epicenter Technologies Announces New Senior Leadership Appointments to Drive Next Phase of Growth
Epicenter Technologies, a leading Business Process Management (BPM) organization, today announced key appointments to its senior leadership team. Sonaly Kulkarni has been named Chief Executive Officer, Gitesh Pai as Chief Financial Officer, and Pravin Prakash as Chief Human Resources Officer. These appointments are aimed at steering the company through its next phase of innovation and expansion....more
epicentertechnology.com • July 14, 2023
Epicenter Technologies Recognized as a 'Challenger' in Avasant's Contact Center Operations RadarView™ 2023-2024
Epicenter Technologies has been recognized as a 'Challenger' in Avasant's Contact Center Operations RadarView™ for 2023-2024. This acknowledgment highlights Epicenter's capabilities, market impact, and growth in the competitive contact center services landscape....more
epicentertechnology.com • March 23, 2023
Epicenter Technologies Achieves PCI DSS v3.2.1 Certification for its India and Philippines Operations
Epicenter Technologies successfully achieved the Payment Card Industry Data Security Standard (PCI DSS) version 3.2.1 certification for its delivery centers in India and the Philippines. This certification reinforces its commitment to maintaining high data security standards for clients, particularly in handling sensitive financial information....more
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