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EngageSmart is a leading provider of SaaS-based, vertically-tailored customer engagement software and integrated payment solutions. Its solutions are designed to simplify and automate P2P (People to People) interactions, making it easier for businesses to connect with their customers and for customers to pay their bills. EngageSmart serves a wide range of industries including wellness, healthcare, financial services, government, utilities, and giving, primarily through its solution suites: SimplePractice, InvoiceCloud, and DonorDrive. After its IPO in 2021, EngageSmart was acquired by Vista Equity Partners and taken private in March 2024.
The Braintree headquarters serves as EngageSmart's primary corporate office, overseeing strategic direction, administrative functions, financial operations, and coordination for its portfolio of SaaS solution brands.
Located in the Braintree Hill Office Park, the headquarters likely features modern office amenities, collaborative workspaces, and technology-enabled meeting rooms designed to support a dynamic and innovative workforce. Specific architectural awards or unique public features are not widely publicized.
The work culture at EngageSmart's headquarters is focused on customer success, innovation, and teamwork. It aims to provide an engaging environment for employees, fostering growth and collaboration across its various business units. Emphasis is placed on an agile and results-oriented approach.
Its location in the Boston metropolitan area provides access to a rich talent pool and a vibrant tech community. The HQ centralizes leadership, enabling effective management and strategic alignment of its diverse software solutions serving multiple verticals.
EngageSmart primarily serves customers across North America, with operational and development functions extending globally, including a significant presence in India (Bangalore). Its cloud-based SaaS solutions are accessible worldwide, facilitating customer engagement and payment processing for a diverse client base. The global team contributes to software development, technical support, and operational excellence.
30 Braintree Hill Office Park, Suite 101
Braintree
MA
USA
Address: 925 N La Brea Ave, 4th Floor, Los Angeles, CA 90038 (SimplePractice HQ)
Supports the significant user base of SimplePractice in North America, particularly tapping into the California tech and wellness innovation ecosystem.
Address: 7870 E. Kemper Road, Suite 250, Cincinnati, OH 45249 (DonorDrive HQ)
Serves as a center of excellence for fundraising technology, supporting non-profits across North America and fostering relationships within the philanthropic community.
Address: [Specific street address not readily available, general Andover MA location]
Supports regional operations and leverages talent from the Massachusetts tech corridor, complementing the Braintree HQ.
Address: [Specific street address in Bangalore not readily available, likely a tech park]
Leverages India's extensive tech talent pool to enhance product capabilities, provide round-the-clock operational support, and contribute to global R&D efforts.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, EngageSmart' leadership includes:
EngageSmart has been backed by several prominent investors over the years, including:
The most significant event for EngageSmart in the last 12 months was its acquisition by Vista Equity Partners, completed in March 2024. This led to the company becoming private. In early 2024, COO Kevin O'Brien departed. The company continues under the leadership of CEO Bob Bennett.
Discover the tools EngageSmart uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
EngageSmart commonly uses standard corporate email formats. The most prevalent pattern observed is the employee's first name followed by a period, then their last name. Variations might exist, but this is a strong starting point.
[first].[last]@engagesmart.com
Format
jane.doe@engagesmart.com
Example
90%
Success rate
Business Wire • March 8, 2024
EngageSmart announced the successful completion of its acquisition by an affiliate of Vista Equity Partners for $23.00 per share in an all-cash transaction, valued at approximately $4.0 billion. As a result of the transaction, EngageSmart has become a privately held company and its common stock no longer trades on the New York Stock Exchange....more
Business Wire • February 22, 2024
EngageSmart announced financial results for its fourth quarter and full fiscal year ended December 31, 2023. Fourth quarter 2023 revenue was $100.1 million, an increase of 23% year-over-year. Full year 2023 revenue was $373.2 million, an increase of 26% year-over-year. These were its final public earnings before being taken private....more
EngageSmart Press Release • October 23, 2023
EngageSmart announced it had entered into a definitive agreement to be acquired by an affiliate of Vista Equity Partners in an all-cash transaction valued at approximately $4.0 billion. The agreement detailed the terms, including the per-share price for stockholders....more
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