What Does EngageSmart Do?

Total employees25
HeadquartersBraintree
FoundedN/A

EngageSmart is a leading provider of SaaS-based, vertically-tailored customer engagement software and integrated payment solutions. Its solutions are designed to simplify and automate P2P (People to People) interactions, making it easier for businesses to connect with their customers and for customers to pay their bills. EngageSmart serves a wide range of industries including wellness, healthcare, financial services, government, utilities, and giving, primarily through its solution suites: SimplePractice, InvoiceCloud, and DonorDrive. After its IPO in 2021, EngageSmart was acquired by Vista Equity Partners and taken private in March 2024.

Where Is EngageSmart's Headquarters?

EngageSmart officeEngageSmart officeEngageSmart officeEngageSmart office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Braintree headquarters serves as EngageSmart's primary corporate office, overseeing strategic direction, administrative functions, financial operations, and coordination for its portfolio of SaaS solution brands.

Notable Features:

Located in the Braintree Hill Office Park, the headquarters likely features modern office amenities, collaborative workspaces, and technology-enabled meeting rooms designed to support a dynamic and innovative workforce. Specific architectural awards or unique public features are not widely publicized.

Work Culture:

The work culture at EngageSmart's headquarters is focused on customer success, innovation, and teamwork. It aims to provide an engaging environment for employees, fostering growth and collaboration across its various business units. Emphasis is placed on an agile and results-oriented approach.

HQ Significance:

Its location in the Boston metropolitan area provides access to a rich talent pool and a vibrant tech community. The HQ centralizes leadership, enabling effective management and strategic alignment of its diverse software solutions serving multiple verticals.

Values Reflected in HQ: The headquarters likely embodies EngageSmart's core values such as customer-centricity, innovation, integrity, and collaboration through its design, operational focus, and the environment it fosters for employees.

Location:

EngageSmart primarily serves customers across North America, with operational and development functions extending globally, including a significant presence in India (Bangalore). Its cloud-based SaaS solutions are accessible worldwide, facilitating customer engagement and payment processing for a diverse client base. The global team contributes to software development, technical support, and operational excellence.

Street Address:

30 Braintree Hill Office Park, Suite 101

City:

Braintree

State/Province:

MA

Country:

USA

Where Else Does EngageSmart Operate Around the World?

Los Angeles, California, USA

Address: 925 N La Brea Ave, 4th Floor, Los Angeles, CA 90038 (SimplePractice HQ)

Supports the significant user base of SimplePractice in North America, particularly tapping into the California tech and wellness innovation ecosystem.

Cincinnati, Ohio, USA

Address: 7870 E. Kemper Road, Suite 250, Cincinnati, OH 45249 (DonorDrive HQ)

Serves as a center of excellence for fundraising technology, supporting non-profits across North America and fostering relationships within the philanthropic community.

Andover, Massachusetts, USA

Address: [Specific street address not readily available, general Andover MA location]

Supports regional operations and leverages talent from the Massachusetts tech corridor, complementing the Braintree HQ.

Bangalore, Karnataka, India

Address: [Specific street address in Bangalore not readily available, likely a tech park]

Leverages India's extensive tech talent pool to enhance product capabilities, provide round-the-clock operational support, and contribute to global R&D efforts.

Buying Intent Signals for EngageSmart

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading EngageSmart? Meet the Executive Team

As of April 2025, EngageSmart' leadership includes:

Bob Bennett - Chief Executive Officer
Cassandra Hudson - Chief Financial Officer
Jonathan Seltzer - Chief Strategy Officer
Scott Semel - Chief Legal Officer & Secretary

Who's Investing in EngageSmart?

EngageSmart has been backed by several prominent investors over the years, including:

Vista Equity Partners

What Leadership Changes Has EngageSmart Seen Recently?

Hire0
Exits1

The most significant event for EngageSmart in the last 12 months was its acquisition by Vista Equity Partners, completed in March 2024. This led to the company becoming private. In early 2024, COO Kevin O'Brien departed. The company continues under the leadership of CEO Bob Bennett.

Departures

Kevin O'Brien, Kevin O'Brien departed from his role as Chief Operating Officer at EngageSmart.

What Technology (Tech Stack) Is Used byEngageSmart?

Discover the tools EngageSmart uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

EngageSmart Email Formats and Examples

EngageSmart commonly uses standard corporate email formats. The most prevalent pattern observed is the employee's first name followed by a period, then their last name. Variations might exist, but this is a strong starting point.

[first].[last]@engagesmart.com

Format

jane.doe@engagesmart.com

Example

90%

Success rate

What's the Latest News About EngageSmart?

Business Wire • March 8, 2024

EngageSmart Completes Transaction with Vista Equity Partners

EngageSmart announced the successful completion of its acquisition by an affiliate of Vista Equity Partners for $23.00 per share in an all-cash transaction, valued at approximately $4.0 billion. As a result of the transaction, EngageSmart has become a privately held company and its common stock no longer trades on the New York Stock Exchange....more

Business Wire • February 22, 2024

EngageSmart Reports Fourth Quarter and Full Year 2023 Financial Results

EngageSmart announced financial results for its fourth quarter and full fiscal year ended December 31, 2023. Fourth quarter 2023 revenue was $100.1 million, an increase of 23% year-over-year. Full year 2023 revenue was $373.2 million, an increase of 26% year-over-year. These were its final public earnings before being taken private....more

EngageSmart Press Release • October 23, 2023

EngageSmart to be Acquired by Vista Equity Partners for $4.0 Billion

EngageSmart announced it had entered into a definitive agreement to be acquired by an affiliate of Vista Equity Partners in an all-cash transaction valued at approximately $4.0 billion. The agreement detailed the terms, including the per-share price for stockholders....more

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