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Emsisoft is a cybersecurity company renowned for its highly effective anti-malware and endpoint protection solutions. Founded with a strong ethical compass, Emsisoft focuses on delivering reliable, efficient, and user-friendly security software for home users, businesses, and managed service providers (MSPs). They are particularly recognized for their expertise in ransomware protection and decryption tools, often providing free assistance to victims. Emsisoft operates on a 'malware-free world' mission, prioritizing customer protection and data privacy over aggressive marketing or upselling tactics. Their products are known for being lightweight and non-intrusive while offering robust protection against a wide array of digital threats.
Serves as the official legal and administrative registration point for the global remote-first company.
N/A (Operates as a virtual headquarters with a globally distributed workforce).
As a remote-first company, the 'HQ' culture is an extension of its global work environment: emphasizing trust, autonomy, asynchronous communication, and collaboration across different time zones. The focus is on productivity and results rather than physical presence.
The New Zealand registration anchors the company legally, while its operational 'headquarters' is effectively its distributed global team. This model allows access to a diverse talent pool and enables agile, 24/7 operational capabilities in areas like threat research and customer support.
Emsisoft supports its global customer base through a distributed remote team strategically located across various continents and time zones. This enables 24/7 customer support, continuous malware research and response, and localized product offerings. Key functions like software development, threat analysis, sales, and marketing are all performed by team members working from their respective locations worldwide, ensuring a truly global operational footprint without reliance on numerous physical office branches.
Private Bag 5004
Nelson
Nelson
New Zealand
Address: Emsisoft LTD, 315 Montgomery Street, 9th Floor, San Francisco, CA 94104, USA
Facilitates a US presence for correspondence, legal filings, or business development purposes within the North American market, complementing its global remote operations.
Address: N/A (Distributed Workforce)
Allows Emsisoft to hire the best talent worldwide, provide 24/7 customer support and threat monitoring, and maintain a flexible and resilient operational structure.
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As of April 2025, Emsisoft' leadership includes:
Emsisoft has been backed by several prominent investors over the years, including:
Emsisoft maintains a stable leadership team. No major public announcements regarding executive hires or exits have been made in the last 12 months, reflecting the company's consistent management.
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Emsisoft commonly uses a professional email format for its employees, typically combining parts of an employee's name with the company domain. While specific internal patterns may vary, a common approach is [firstinitial][last] or [first].[last]. For general inquiries, specific departmental addresses like support@emsisoft.com are used.
[firstinitial][last]@emsisoft.com (e.g., jdoe@emsisoft.com) or [first].[last]@emsisoft.com (e.g., john.doe@emsisoft.com)
Format
cmairoll@emsisoft.com
Example
85%
Success rate
Emsisoft Blog • May 7, 2024
Emsisoft announced its recognition as a Top Performer in the AV-Comparatives Business Security Test 2023, highlighting its consistent high performance in protecting business environments against malware....more
Emsisoft Blog • April 10, 2024
Emsisoft released a new free decryptor for files affected by the Tortilla ransomware variant, continuing its efforts to help victims of ransomware attacks recover their data without paying a ransom....more
SC Media • February 29, 2024
SC Media reported on Emsisoft's findings that ransomware attacks in the U.S. cost victims an estimated $1.3 billion in ransom payments in 2023, underscoring the financial impact of these cyber threats....more
Emsisoft Website • Ongoing
Emsisoft continuously develops and offers a suite of free decryption tools for various ransomware strains, aiding individuals and organizations in recovering their encrypted files....more
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