Electric Ireland is the retail arm of ESB (Electricity Supply Board), supplying electricity, gas, and energy services to residential and business customers across Ireland. Established in 2011, it has become a major player in the Irish energy market, known for its customer service and competitive offerings. Electric Ireland is committed to supporting Ireland's transition to a low-carbon future through innovative solutions and by promoting energy efficiency.
Serves as the central administrative, strategic, and operational hub for ESB Group, which includes Electric Ireland's retail operations. Key decisions regarding market strategy, customer offerings, and investment are driven from here.
The ESB Head Office, known as 'Fitzwilliam 27', is a state-of-the-art, newly redeveloped building. It's an award-winning sustainable premises designed for energy efficiency (NZEB standard, BREEAM Excellent) and employee well-being, reflecting the company's commitment to sustainability.
The work culture at ESB, and by extension Electric Ireland, is collaborative and innovative, with a strong focus on customer service, safety, and sustainability. There's an emphasis on professional development and contributing to Ireland's energy future.
The headquarters symbolizes ESB's long-standing role in powering Ireland and its ongoing commitment to leading the transition to a net-zero energy system. It's central to the management of national energy supply and customer relations for Electric Ireland.
Electric Ireland's primary operations are focused on the island of Ireland, serving customers in both the Republic of Ireland and Northern Ireland. It is a part of the ESB Group, which has a broader international presence through ESB International, engaging in engineering consultancy and investments in energy projects in regions such as the Middle East, Asia, and Africa. However, Electric Ireland's retail energy supply services are domestic.
Fitzwilliam 27, 27 Fitzwilliam Street Lower
Dublin
Dublin
Ireland
Address: Swift Square, Santry Demesne, Dublin 9, D09 A0E4
Serves as a primary contact point for customer queries, billing, and account management, ensuring efficient service delivery across its customer base.
Address: Electric Ireland, 1st Floor, Cromac Quay, The Gasworks, Belfast, BT7 2JD
Provides energy solutions and customer support specifically for the Northern Ireland market, adapting services to meet regional needs and regulations.
Address: ESB Office, Avenue 2000, Cork Airport Business Park, Co. Cork
Supports regional operations, technical services, and customer engagement for the ESB Group, including Electric Ireland, within the south of Ireland.
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As of April 2025, Electric Ireland' leadership includes:
Electric Ireland has been backed by several prominent investors over the years, including:
ESB, Electric Ireland's parent company, has made key executive appointments in the past year, notably strengthening its customer solutions and financial leadership teams. These changes reflect a continued focus on strategic growth and service delivery.
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Electric Ireland, as part of the ESB Group, generally utilizes the ESB domain for its corporate email addresses. The most common format is firstname.lastname@esb.ie. For customer service, specific departmental or generic addresses like business@electricireland.ie or home@electricireland.ie may be used.
firstname.lastname@esb.ie
Format
jane.doe@esb.ie
Example
85%
Success rate
RTE.ie • February 29, 2024
Electric Ireland announced its second round of price reductions for residential electricity and gas customers in recent months. Effective March 1, 2024, standard household electricity prices decreased by 8% and gas prices by 7%, benefiting over 1.1 million electricity customers and 170,000 gas customers....more
ESB Press Release / Multiple News Outlets • March 15, 2024
ESB, the parent company of Electric Ireland, reported an operating profit of €847 million before exceptional items for 2023. The company highlighted significant investment in critical infrastructure and progress on its Net Zero by 2040 strategy, underpinning Electric Ireland's ability to support customers and invest in services....more
Electric Ireland Website / GAA.ie • Ongoing
Electric Ireland maintains its long-standing commitment to youth development in Gaelic Games through its sponsorship of the GAA All-Ireland Minor Hurling and Football Championships. This partnership highlights Electric Ireland's dedication to supporting communities and nurturing young talent across Ireland....more
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