HQ Function

Serves as a major operational hub for the Economical Insurance brand, encompassing key functions like underwriting, claims processing, customer support, and specialized services, integrated within Definity's broader corporate structure.

Notable Features:

The Waterloo site is a substantial campus with modern office buildings, designed to support a large workforce and foster a collaborative environment. It includes amenities and infrastructure geared towards employee well-being and operational efficiency.

Work Culture:

Historically, Economical fostered a community-focused and collaborative work environment. As part of Definity, it aligns with a culture that champions innovation, customer-centricity, continuous improvement, and a 'people-first' approach, valuing diversity and inclusion.

HQ Significance:

The Waterloo location is historically significant as the birthplace and long-standing operational heart of Economical Insurance, representing over 150 years of service before its transition under Definity. It remains a key operational center and a symbol of its enduring presence in the Canadian insurance market.

Values Reflected in HQ: The headquarters historically reflected stability, community commitment, and trust. Today, as a key Definity site, it also embodies forward-thinking, resilience, technological advancement, and a commitment to delivering a modern insurance experience.

Location:

Economical Insurance's operations are primarily focused within Canada, where it serves a diverse range of customers nationwide through its strong independent broker network. As part of Definity Financial Corporation, it benefits from a national scale, robust infrastructure, and significant resources. These support functions such as underwriting, claims management, customer service, digital innovation, and product development across all Canadian provinces where it operates. Economical Insurance does not have a significant physical operational presence outside of Canada.

Street Address:

111 Westmount Road South

City:

Waterloo

State/Province:

Ontario

Country:

Canada