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ebags is a prominent American online retailer specializing in luggage, backpacks, handbags, travel accessories, and packing solutions. Founded in 1998 by Jon Nordmark, Peter Cobb, Frank Steed, Andy Youngs, and Eliot Cobb, ebags quickly grew to become one of the largest online sellers of bags and travel gear, known for its wide selection and customer reviews. In 2017, ebags was acquired by Samsonite, the world's largest travel luggage company, for $105 million. Today, ebags operates as a brand under the Samsonite portfolio, continuing to offer a diverse range of products through its e-commerce platform. The acquisition aimed to strengthen Samsonite's e-commerce presence and reach a broader customer base.
Serves as the central hub for Samsonite's U.S. operations, including strategic management, marketing, product development oversight, and e-commerce operations for brands like ebags.
Modern corporate campus facilities designed to support a large workforce, including administrative offices. Specific features for the ebags brand unit are integrated within the larger Samsonite infrastructure.
Reflects Samsonite's established corporate culture, likely emphasizing innovation in travel products, global collaboration, and a focus on brand strength and market leadership. For ebags, this would translate to a data-driven e-commerce approach.
This location is significant as it represents the central command for Samsonite's extensive brand portfolio in the U.S., ensuring that ebags benefits from the parent company's resources, distribution network, and strategic direction.
ebags.com primarily serves customers in the United States. As part of Samsonite, a global leader in travel products, the ebags brand benefits from Samsonite's worldwide infrastructure for sourcing and potentially for broader market insights, although the ebags.com platform itself is focused on the North American market. International customers may find ebags branded products or similar items through Samsonite's various regional websites and retail channels.
575 West Street
Mansfield
Massachusetts
USA
Address: 575 West Street, Mansfield, MA 02048
Oversees the ebags platform and brand presence in the North American market, leveraging Samsonite's broader corporate functions for product development, logistics, and customer service.
Address: 13-15, Avenue de la Porte-Neuve, L-2227 Luxembourg
Centralized global strategy, finance, and corporate governance that indirectly supports all subsidiary brands and regional operations, including any international aspects of the ebags e-commerce platform.
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As of April 2025, eBags' leadership includes:
eBags has been backed by several prominent investors over the years, including:
Specific executive movements solely for the ebags brand unit within Samsonite are not typically publicized. Major leadership changes relevant to ebags would occur at the Samsonite corporate or regional executive level (e.g., Samsonite North America, Samsonite Digital). No major ebags-specific leadership changes have been publicly announced in the last 12 months.
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For customer support, ebags typically uses official channels like contact forms on their website or dedicated support email addresses such as help@ebags.com. Direct email formats for individual ebags employees are not publicly listed post-acquisition by Samsonite. For Samsonite corporate roles, standard formats like [first].[last]@samsonite.com are common.
For ebags customer service: help@ebags.com. For Samsonite corporate: [first].[last]@samsonite.com or [f][last]@samsonite.com
Format
help@ebags.com
Example
75%
Success rate
Samsonite International S.A. / PR Newswire • May 15, 2024
Samsonite International S.A. reported strong financial results for Q1 2024, with significant net sales growth. The company highlighted continued growth in its direct-to-consumer channels, including e-commerce platforms like ebags.com. This performance indicates robust consumer demand for travel products and the success of Samsonite's digital strategy, positively impacting the ebags brand....more
Samsonite International S.A. / Business Wire • March 13, 2024
Samsonite announced record net sales for the full year 2023. The company's direct-to-consumer (DTC) business, which includes its e-commerce sites like ebags.com, played a crucial role in this achievement, showing substantial year-over-year growth. This underscores ebags's continued importance in Samsonite's digital and retail strategy....more
Samsonite International S.A. / Business Wire • May 5, 2017
Samsonite International S.A. announced the completion of its acquisition of eBags, Inc., one of the leading e-commerce retailers of bags and related accessories in the U.S., for a cash consideration of US$105 million. The acquisition was intended to significantly expand Samsonite's e-commerce presence....more
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