What Does eBags Do?

Total employees
HeadquartersMansfield
Founded1998

ebags is a prominent American online retailer specializing in luggage, backpacks, handbags, travel accessories, and packing solutions. Founded in 1998 by Jon Nordmark, Peter Cobb, Frank Steed, Andy Youngs, and Eliot Cobb, ebags quickly grew to become one of the largest online sellers of bags and travel gear, known for its wide selection and customer reviews. In 2017, ebags was acquired by Samsonite, the world's largest travel luggage company, for $105 million. Today, ebags operates as a brand under the Samsonite portfolio, continuing to offer a diverse range of products through its e-commerce platform. The acquisition aimed to strengthen Samsonite's e-commerce presence and reach a broader customer base.

Where Is eBags's Headquarters?

HQ Function

Serves as the central hub for Samsonite's U.S. operations, including strategic management, marketing, product development oversight, and e-commerce operations for brands like ebags.

Notable Features:

Modern corporate campus facilities designed to support a large workforce, including administrative offices. Specific features for the ebags brand unit are integrated within the larger Samsonite infrastructure.

Work Culture:

Reflects Samsonite's established corporate culture, likely emphasizing innovation in travel products, global collaboration, and a focus on brand strength and market leadership. For ebags, this would translate to a data-driven e-commerce approach.

HQ Significance:

This location is significant as it represents the central command for Samsonite's extensive brand portfolio in the U.S., ensuring that ebags benefits from the parent company's resources, distribution network, and strategic direction.

Values Reflected in HQ: The operational headquarters likely reflects Samsonite's values of quality, durability, innovation, and customer focus, which are extended to the ebags brand.

Location:

ebags.com primarily serves customers in the United States. As part of Samsonite, a global leader in travel products, the ebags brand benefits from Samsonite's worldwide infrastructure for sourcing and potentially for broader market insights, although the ebags.com platform itself is focused on the North American market. International customers may find ebags branded products or similar items through Samsonite's various regional websites and retail channels.

Street Address:

575 West Street

City:

Mansfield

State/Province:

Massachusetts

Country:

USA

Where Else Does eBags Operate Around the World?

Mansfield, Massachusetts, USA (Samsonite US HQ)

Address: 575 West Street, Mansfield, MA 02048

Oversees the ebags platform and brand presence in the North American market, leveraging Samsonite's broader corporate functions for product development, logistics, and customer service.

Luxembourg, Luxembourg (Samsonite Global HQ)

Address: 13-15, Avenue de la Porte-Neuve, L-2227 Luxembourg

Centralized global strategy, finance, and corporate governance that indirectly supports all subsidiary brands and regional operations, including any international aspects of the ebags e-commerce platform.

Buying Intent Signals for eBags

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading eBags? Meet the Executive Team

As of April 2025, eBags' leadership includes:

Kyle Gendreau - Chief Executive Officer, Samsonite International S.A.
Reza Taleghani - Executive Vice President and Chief Financial Officer, Samsonite International S.A.
Charley Cole - President, North America, Samsonite
Juan Jose Congote - Chief Digital Officer, Samsonite International S.A.

Who's Investing in eBags?

eBags has been backed by several prominent investors over the years, including:

Benchmark Capital
Technology Crossover Ventures (TCV)
Sigma Partners
Level Equity
Dell Ventures

What Leadership Changes Has eBags Seen Recently?

Hire0
Exits0

Specific executive movements solely for the ebags brand unit within Samsonite are not typically publicized. Major leadership changes relevant to ebags would occur at the Samsonite corporate or regional executive level (e.g., Samsonite North America, Samsonite Digital). No major ebags-specific leadership changes have been publicly announced in the last 12 months.

What Technology (Tech Stack) Is Used byeBags?

Discover the tools eBags uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

eBags Email Formats and Examples

For customer support, ebags typically uses official channels like contact forms on their website or dedicated support email addresses such as help@ebags.com. Direct email formats for individual ebags employees are not publicly listed post-acquisition by Samsonite. For Samsonite corporate roles, standard formats like [first].[last]@samsonite.com are common.

For ebags customer service: help@ebags.com. For Samsonite corporate: [first].[last]@samsonite.com or [f][last]@samsonite.com

Format

help@ebags.com

Example

75%

Success rate

What's the Latest News About eBags?

Samsonite International S.A. / PR NewswireMay 15, 2024

ebags (as part of Samsonite) Benefits from Strong Samsonite Q1 2024 Performance and E-commerce Growth

Samsonite International S.A. reported strong financial results for Q1 2024, with significant net sales growth. The company highlighted continued growth in its direct-to-consumer channels, including e-commerce platforms like ebags.com. This performance indicates robust consumer demand for travel products and the success of Samsonite's digital strategy, positively impacting the ebags brand....more

Samsonite International S.A. / Business WireMarch 13, 2024

ebags Contributes to Samsonite's Record Sales Year in 2023

Samsonite announced record net sales for the full year 2023. The company's direct-to-consumer (DTC) business, which includes its e-commerce sites like ebags.com, played a crucial role in this achievement, showing substantial year-over-year growth. This underscores ebags's continued importance in Samsonite's digital and retail strategy....more

Samsonite International S.A. / Business WireMay 5, 2017

Samsonite Completes Acquisition of eBags

Samsonite International S.A. announced the completion of its acquisition of eBags, Inc., one of the leading e-commerce retailers of bags and related accessories in the U.S., for a cash consideration of US$105 million. The acquisition was intended to significantly expand Samsonite's e-commerce presence....more

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