What Does Domestic & General Do?

Total employees3000
HeadquartersWimbledon, London
Founded1912

Domestic & General is a leading specialist warranty provider for domestic appliances and consumer electronics. For over 100 years, they have been looking after people when their household appliances break down, offering peace of mind and expert repair services. They partner with major manufacturers and retailers to provide extended warranties and after-sales support to millions of customers worldwide.

Where Is Domestic & General's Headquarters?

HQ Function

Serves as the central hub for strategic decision-making, global operations management, product development, marketing, and corporate functions for Domestic & General.

Notable Features:

Modern office facilities designed to foster collaboration and employee well-being, likely equipped with advanced technology and meeting spaces.

Work Culture:

Emphasizes customer-centricity, innovation in service delivery, and a collaborative team environment. Likely promotes continuous learning and development for its staff.

HQ Significance:

The headquarters centralizes leadership and key operational functions, enabling efficient management of its extensive network of repair services and customer support across multiple countries.

Values Reflected in HQ: The headquarters likely reflects D&G's commitment to professionalism, efficiency, technological advancement, and customer focus through its design and operational setup.

Location:

Domestic & General operates internationally, providing appliance care services to over 16 million customers in multiple countries. Key functions supported globally include customer service, claims management, repair network coordination, sales, marketing, and business development. Their primary markets are the UK, Spain, Germany, Italy, France, Portugal, and Australia, working with numerous leading appliance brands and retailers.

Street Address:

Swan Court, 11 Worple Road

City:

Wimbledon, London

State/Province:

London

Country:

United Kingdom

Where Else Does Domestic & General Operate Around the World?

Nottingham, United Kingdom

Address: Talbot Street, Nottingham, NG1 5GG, UK

Supports the extensive UK customer base and partner network, ensuring efficient service delivery and operational support.

Madrid, Spain

Address: Príncipe de Vergara 132, Planta 7, 28002 Madrid, Spain

Serves as the hub for D&G's growing presence in Spain and supports its strategic expansion in Southern Europe.

Melbourne, Australia

Address: Level 7, 570 St Kilda Road, Melbourne VIC 3004, Australia

Drives growth and service delivery in the Australasian region, adapting D&G's offerings to the local market needs.

Wiesbaden, Germany

Address: Hagenauer Str. 44, 65203 Wiesbaden, Germany

Supports D&G's activities in Germany, a key European market for appliance warranties and services.

Buying Intent Signals for Domestic & General

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Domestic & General? Meet the Executive Team

As of April 2025, Domestic & General' leadership includes:

Matthew Crummack - Chief Executive Officer
David Rulph - Chief Financial Officer
Gayle Adlam-Wright - Chief Marketing Officer
Kam Kandola - Chief Technology and Data Officer
Nick Ulycz - Chief People Officer
Stephen Ebbett - Chief Digital Officer
Martin Streit - Chief Commercial Officer

Who's Investing in Domestic & General?

Domestic & General has been backed by several prominent investors over the years, including:

CVC Capital Partners

What Leadership Changes Has Domestic & General Seen Recently?

Hire0
Exits0

Domestic & General has maintained a relatively stable executive team. No major widespread public announcements of executive hires or exits have been noted in the past 12 months. Minor role adjustments or internal promotions may occur.

What Technology (Tech Stack) Is Used byDomestic & General?

Discover the tools Domestic & General uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Domestic & General Email Formats and Examples

Domestic & General commonly uses the [first].[last]@domesticandgeneral.com email format. Variations such as [first_initial][last]@domesticandgeneral.com might also be in use.

firstname.lastname@domesticandgeneral.com

Format

jane.doe@domesticandgeneral.com

Example

90%

Success rate

What's the Latest News About Domestic & General?

Domestic & General NewsOctober 26, 2023

Domestic & General retains its Institute of Customer Service accreditation

Domestic & General (D&G) has successfully retained its ServiceMark with Distinction accreditation from The Institute of Customer Service, recognising its high standards in customer service. This is the third time D&G has achieved this accolade....more

Which? NewsJuly 13, 2023

Domestic & General underwrites Sky Protect Smart Home Insurance

Sky launched a new smart home insurance product, Sky Protect, which is underwritten by Domestic & General. The policy includes features like home emergency cover and family legal assistance, leveraging D&G's expertise in home assistance....more

Domestic & General NewsMay 10, 2023

Domestic & General named one of the UK’s Best Workplaces™ for Wellbeing (Large Companies)

Domestic & General was recognised as one of the UK’s Best Workplaces™ for Wellbeing in the Large Companies category by Great Place to Work®, highlighting its commitment to employee wellbeing and a positive work environment....more

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