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Diia (Дія) is a revolutionary Ukrainian public services portal and mobile application, officially launched in February 2020 by the Ministry of Digital Transformation of Ukraine. It embodies the 'State in a Smartphone' concept, providing citizens and businesses with seamless online access to a wide array of government services and digital versions of key documents such as e-passports, driver's licenses, tax IDs, and COVID certificates. Diia's primary objectives are to enhance government efficiency, combat corruption, and make interactions with the state more transparent, convenient, and user-friendly. It has rapidly expanded its functionalities, becoming an indispensable tool for Ukrainians, particularly demonstrating its resilience and utility during crises. Diia has garnered international acclaim for its cutting-edge approach to e-governance and digital transformation.
Serves as the central command for Diia's strategy, development, and operational oversight. This includes policy formulation, technological infrastructure management, integration of new digital services, and coordination of nationwide digital transformation initiatives.
As the hub for Ukraine's digital transformation, the Ministry's offices are expected to be modern, technologically advanced, and designed to foster innovation and collaboration among the teams working on Diia and other digital projects.
The work culture is characterized by a dynamic, mission-driven, and innovative environment. Teams comprise tech specialists, public policy experts, and project managers dedicated to reforming public administration through digital solutions. There's a strong emphasis on agile methodologies, user-centric product development, and achieving impactful results for Ukrainian citizens.
This central location is pivotal as it's where the vision for Ukraine's digital future is shaped and executed. Decisions and developments originating here directly influence the efficiency and accessibility of public services for millions, positioning Ukraine as a leader in e-governance.
While Diia is tailored to serve the needs of Ukrainian citizens and businesses, its groundbreaking success and innovative e-governance model have attracted significant international interest and acclaim. Ukraine actively shares its expertise in digitalization, and the Diia framework is being studied by other nations as a potential model for their own digital transformation efforts. Diia collaborates with international technology partners and governments for development, knowledge exchange, and enhancing cybersecurity. Its continued operation and expansion, even under challenging circumstances, have further solidified its global reputation as a leading example of digital statecraft and resilience.
1/3 Muzeynyi Lane
Kyiv
Kyiv City
Ukraine
Address: Network of Diia.Centers (modernized Centers for Administrative Service Provision - TsNAPs) and Diia.Business support centers.
To ensure nationwide accessibility of government services, promote digital literacy, and foster entrepreneurship at the local level across all regions of Ukraine by providing offline support and access to the Diia platform's benefits.
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As of April 2025, Diya' leadership includes:
Diya has been backed by several prominent investors over the years, including:
The Ministry of Digital Transformation, which spearheads Diia, has seen some adjustments at the Deputy Minister level over the past year, reflecting strategic refinements. The core leadership under Minister Mykhailo Fedorov has maintained strong continuity.
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Email communications from the Ministry of Digital Transformation of Ukraine, the body responsible for Diia, typically use the official government domain '@thedigital.gov.ua'. Common formats include combinations of first name, last name, or initials. For general inquiries or support related to Diia services, specific addresses on the '@diia.gov.ua' domain might be used.
[first_initial].[last_name]@thedigital.gov.ua or [name]@thedigital.gov.ua (e.g. for departments like press)
Format
m.fedorov@thedigital.gov.ua
Example
90%
Success rate
uacrisis.org (reporting on Tallinn e-Governance Conference) • May 23, 2024
Ukraine's state e-services app and portal, Diia, received the 'E-governance Solution of the Year' award at the prestigious international Tallinn e-Governance Conference 2024. This award acknowledges Diia's outstanding innovation, user-centric design, and significant impact in digitalizing public services and transforming citizen-government interactions in Ukraine....more
thedigital.gov.ua (Ministry of Digital Transformation of Ukraine) • May 20, 2024
The Ministry of Digital Transformation of Ukraine has introduced an innovative service enabling Ukrainian citizens to register their marriage entirely online through the Diia platform, including a ceremony conducted via video call. This pioneering feature aims to provide maximum convenience and accessibility for couples, especially in challenging circumstances....more
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