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Dixa is a customer-centric SaaS company that provides an AI-powered conversational customer service platform. It enables businesses to unify voice, email, chat, and messaging channels into a single agent interface, facilitating seamless and personalized customer interactions. Dixa focuses on empowering support teams to be more efficient, driving customer loyalty, and transforming customer service into a value-generating part of the business. In May 2024, Dixa was acquired by adesso SE, aiming to further expand its capabilities and market reach within the digital customer experience sector.
Serves as the primary center for Dixa's global operations, strategic leadership, product development, engineering, and corporate functions.
Located in a central area of Copenhagen, the headquarters likely features a modern, open-plan office environment designed to promote collaboration, innovation, and employee well-being, typical of Scandinavian tech companies.
Dixa's HQ fosters a work culture centered around 'customer friendship,' innovation, teamwork, and empowerment. It's characterized by a dynamic, fast-paced environment common in growth-stage tech companies.
The Copenhagen headquarters is the birthplace of Dixa and remains crucial for its product innovation, company culture, and strategic direction within the European tech landscape.
Dixa supports global business operations with a primary focus on customers in Europe and North America. Its platform is designed for international use, offering multi-language capabilities and a distributed infrastructure to manage customer interactions across various regions. Key functions supported globally include sales, customer success, marketing, product development, and engineering.
Vimmelskaftet 41A, 3. sal
Copenhagen
Capital Region of Denmark
Denmark
Address: Second Home Hanbury, 68-80 Hanbury St, London E1 5JL, UK
To expand Dixa's market share in the UKI region, providing localized support and engaging with enterprises seeking advanced customer service solutions.
Address: Mauerstraße 78-80, 10117 Berlin, Germany
To strengthen Dixa's foothold in German-speaking Europe, addressing the specific needs of businesses in the DACH market for conversational AI and customer service technology.
Address: Specific address not publicly listed; likely a secure office facility or tech campus.
To contribute to the core development and technical maintenance of the Dixa platform, supporting global product innovation. (Operational capacity may be subject to regional stability).
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As of April 2025, Dixa' leadership includes:
Dixa has been backed by several prominent investors over the years, including:
In the past year, Dixa has focused on strengthening its product and technology leadership with key executive appointments. There have been no major publicly announced executive departures during this period.
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Dixa likely uses standard professional email address formats for its employees, commonly based on combinations of first and last names. The most prevalent pattern is typically [first].[last]@dixa.com.
[first].[last]@dixa.com
Format
john.doe@dixa.com
Example
85%
Success rate
Tech.eu • May 29, 2024
Danish customer experience platform Dixa has been acquired by adesso SE, a leading IT service provider. This strategic move is set to enhance adesso's digital customer experience offerings and provide Dixa with greater resources for growth and innovation....more
Dixa Blog • October 18, 2023
Dixa announced the appointment of Shervin Ghavami as its new Chief Product and Technology Officer (CPTO). Ghavami is tasked with leading Dixa's product vision and enhancing its technological capabilities to further innovate in the customer service space....more
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