What Does Dixa Do?

Total employees163
HeadquartersCopenhagen
Founded2015

Dixa is a customer-centric SaaS company that provides an AI-powered conversational customer service platform. It enables businesses to unify voice, email, chat, and messaging channels into a single agent interface, facilitating seamless and personalized customer interactions. Dixa focuses on empowering support teams to be more efficient, driving customer loyalty, and transforming customer service into a value-generating part of the business. In May 2024, Dixa was acquired by adesso SE, aiming to further expand its capabilities and market reach within the digital customer experience sector.

Where Is Dixa's Headquarters?

HQ Function

Serves as the primary center for Dixa's global operations, strategic leadership, product development, engineering, and corporate functions.

Notable Features:

Located in a central area of Copenhagen, the headquarters likely features a modern, open-plan office environment designed to promote collaboration, innovation, and employee well-being, typical of Scandinavian tech companies.

Work Culture:

Dixa's HQ fosters a work culture centered around 'customer friendship,' innovation, teamwork, and empowerment. It's characterized by a dynamic, fast-paced environment common in growth-stage tech companies.

HQ Significance:

The Copenhagen headquarters is the birthplace of Dixa and remains crucial for its product innovation, company culture, and strategic direction within the European tech landscape.

Values Reflected in HQ: The headquarters' design and atmosphere likely reflect Dixa's core values such as customer-centricity, transparency, collaboration, and pioneering spirit.

Location:

Dixa supports global business operations with a primary focus on customers in Europe and North America. Its platform is designed for international use, offering multi-language capabilities and a distributed infrastructure to manage customer interactions across various regions. Key functions supported globally include sales, customer success, marketing, product development, and engineering.

Street Address:

Vimmelskaftet 41A, 3. sal

City:

Copenhagen

State/Province:

Capital Region of Denmark

Country:

Denmark

Where Else Does Dixa Operate Around the World?

London, United Kingdom

Address: Second Home Hanbury, 68-80 Hanbury St, London E1 5JL, UK

To expand Dixa's market share in the UKI region, providing localized support and engaging with enterprises seeking advanced customer service solutions.

Berlin, Germany

Address: Mauerstraße 78-80, 10117 Berlin, Germany

To strengthen Dixa's foothold in German-speaking Europe, addressing the specific needs of businesses in the DACH market for conversational AI and customer service technology.

Kyiv, Ukraine

Address: Specific address not publicly listed; likely a secure office facility or tech campus.

To contribute to the core development and technical maintenance of the Dixa platform, supporting global product innovation. (Operational capacity may be subject to regional stability).

Buying Intent Signals for Dixa

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Dixa? Meet the Executive Team

As of April 2025, Dixa' leadership includes:

Mads Fosselius - Chief Executive Officer (CEO) & Co-founder
Rick Drury - Chief Revenue Officer (CRO)
Tue Søttrup - Chief Financial Officer (CFO)
Shervin Ghavami - Chief Product & Technology Officer (CPTO)

Who's Investing in Dixa?

Dixa has been backed by several prominent investors over the years, including:

General Atlantic
Notion Capital
Project A Ventures
Seed Capital Denmark

What Leadership Changes Has Dixa Seen Recently?

Hire1
Exits0

In the past year, Dixa has focused on strengthening its product and technology leadership with key executive appointments. There have been no major publicly announced executive departures during this period.

New Appointments:

Shervin Ghavami, Shervin Ghavami joined Dixa as Chief Product & Technology Officer, bringing extensive experience to drive product development and innovation.

What Technology (Tech Stack) Is Used byDixa?

Discover the tools Dixa uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Dixa Email Formats and Examples

Dixa likely uses standard professional email address formats for its employees, commonly based on combinations of first and last names. The most prevalent pattern is typically [first].[last]@dixa.com.

[first].[last]@dixa.com

Format

john.doe@dixa.com

Example

85%

Success rate

What's the Latest News About Dixa?

Tech.euMay 29, 2024

Dixa acquired by adesso SE

Danish customer experience platform Dixa has been acquired by adesso SE, a leading IT service provider. This strategic move is set to enhance adesso's digital customer experience offerings and provide Dixa with greater resources for growth and innovation....more

Dixa BlogOctober 18, 2023

Dixa Appoints New Chief Product and Technology Officer, Shervin Ghavami

Dixa announced the appointment of Shervin Ghavami as its new Chief Product and Technology Officer (CPTO). Ghavami is tasked with leading Dixa's product vision and enhancing its technological capabilities to further innovate in the customer service space....more

Highperformr's free tools for company research

Explore Employees by Region or Country

See where a company’s workforce is located, by country or region.

View Funding Details

View past and recent funding rounds with amounts and investors.

Understand Revenue Insights

Understand company revenue estimates and financial scale.

Track Active Job Openings

Track active roles and hiring trends to spot growth signals.

Review Product and Offerings

Discover what a company offers—products, platforms, and solutions.

Get SIC or NAICS Codes

Get the company’s official SIC and NAICS classifications.

Analyze Website Traffic Trends

Analyze visitor volume, engagement, and top traffic sources.

Discover Social Profiles and Engagement

Explore LinkedIn, Twitter, and other active social profiles.

Identify Top Competitors

Identify top competitors based on similar business traits.

Research and Discover Companies with Highperformr — Smarter, Faster

Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.

Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.

  • Track intent signals to find buyers who are actively in-market
  • Enrich contacts and companies instantly, no need to switch tools
  • Automate workflows to stay ahead of every change
  • Connect your CRM & tools for seamless data sync and activation

Thousands of companies, including Dixa, are just a search away.