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Dispatch
What Does Dispatch Do?
Dispatch LLC is a technology company renowned for its advanced field service management (FSM) software, designed to empower enterprise brands that manage extensive networks of independent service providers and technicians. The platform excels in optimizing scheduling and routing, enhancing real-time communication between the office, field personnel, and customers, and streamlining overall service operations. Dispatch's core mission was to modernize home service appointment management through tools for live tracking, comprehensive job management, and improved customer engagement. In August 2021, Dispatch was acquired by ServiceTitan, a leading software provider for the trades, integrating Dispatch's capabilities to further bolster ServiceTitan's enterprise offerings.
Where Is Dispatch's Headquarters?
HQ Function
Served as the official registered address and an administrative contact point for Dispatch LLC prior to and during its acquisition by ServiceTitan. Operational activities, including software development and team collaboration, likely utilized flexible office spaces or a distributed/remote model, common for agile tech companies.
Notable Features:
The registered headquarters is a Private Mailbox (PMB) address within a commercial building in Boston's Back Bay area. This suggests a lean operational footprint for its formal HQ, prioritizing flexibility and distributed work.
Work Culture:
Prior to its acquisition, Dispatch was characterized by a dynamic, innovative, and collaborative startup environment. There was a strong emphasis on customer-centric solutions and leveraging technology to solve complex challenges in the field service industry. This culture is now part of the broader ServiceTitan environment.
HQ Significance:
The Boston registration placed Dispatch within a major East Coast technology and innovation hub, facilitating access to talent and industry networks during its growth phase as an independent company. Post-acquisition, its functions are integrated within ServiceTitan's operational structure.
Values Reflected in HQ: The choice of a PMB for its registered address potentially reflected values of agility, operational efficiency, and adaptability, allowing the company to focus resources on product development and growth rather than extensive physical infrastructure.
Location:
Dispatch, as a product line within ServiceTitan, primarily focuses on serving customers in the North American market, including the United States and Canada. Its field service management solutions are tailored to the needs of businesses in this region. While ServiceTitan is expanding its international presence, the core Dispatch functionality has historically been optimized for North American enterprise clients. Global enterprises may use the solution in other regions, supported by ServiceTitan's broader infrastructure and support capabilities.
Street Address:
177 Huntington Ave, Ste 1703, PMB 62631
City:
Boston
State/Province:
MA
Country:
USA
Where Else Does Dispatch Operate Around the World?
No additional office locations available.
Buying Intent Signals for Dispatch
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Dispatch? Meet the Executive Team
As of April 2025, Dispatch' leadership includes:
Who's Investing in Dispatch?
Dispatch has been backed by several prominent investors over the years, including:
What Leadership Changes Has Dispatch Seen Recently?
Dispatch LLC was acquired by ServiceTitan in August 2021. Consequently, its executive leadership was integrated into ServiceTitan or transitioned at that time. There have been no specific public announcements of executive hires or exits for 'Dispatch LLC' as a distinct, independent entity in the last 12 months. Any senior leadership changes relevant to the Dispatch product line would now occur within the ServiceTitan organizational structure.
What Technology (Tech Stack) Is Used byDispatch?
Discover the tools Dispatch uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Dispatch Email Formats and Examples
Prior to its acquisition by ServiceTitan, Dispatch's email formats commonly used standard patterns. For employees associated with the Dispatch product line within ServiceTitan, email addresses would now typically follow ServiceTitan's corporate email format (e.g., @servicetitan.com).
Common historical formats for @dispatch.me included [first_initial][last]@dispatch.me (e.g., jsmith@dispatch.me) or [first].[last]@dispatch.me (e.g., jane.smith@dispatch.me).
Format
jsmith@dispatch.me
Example
70%
Success rate
What's the Latest News About Dispatch?
ServiceTitan Newsroom • August 10, 2021
ServiceTitan Acquires Dispatch to Modernize Field Service for Enterprises with Independent Contractors
ServiceTitan, the leading cloud-based software provider for the trades, announced its acquisition of Dispatch, a software platform that enables enterprise brands to manage and orchestrate service experiences with third-party contractors. This strategic acquisition aimed to enhance ServiceTitan's capabilities for larger enterprises and improve the efficiency of managing complex, distributed workforces in the home and commercial services industry....more
ServiceTitan Blog • May 15, 2023
ServiceTitan Announces Enhancements to Dispatch Pro, Leveraging Original Dispatch Technology
ServiceTitan highlighted new features and improvements to its Dispatch Pro offering, which incorporates and builds upon the technology and expertise acquired from Dispatch. These updates focus on advanced scheduling algorithms, improved mobile technician experiences, and deeper integration with the broader ServiceTitan platform, continuing to serve the needs of businesses managing field service operations....more
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