HQ Function

Serves as the central hub for eGain's global operations, including research and development, product management, sales, marketing, and corporate administration. This is where strategic decisions for all eGain products, including the integrated Directly technology, are made.

Notable Features:

Modern office facilities designed to foster collaboration and innovation, typical of Silicon Valley tech companies. Features open-plan workspaces, meeting rooms equipped with advanced technology, and various employee amenities.

Work Culture:

eGain promotes a culture of innovation, customer-centricity, and collaboration. Employees are encouraged to be proactive and contribute to the company's mission of helping businesses deliver better customer experiences. The integration of Directly's team aimed to blend expertise in AI and customer service within this dynamic environment.

HQ Significance:

The Sunnyvale headquarters is strategically important due to its proximity to other major technology companies, a rich talent pool, and venture capital, facilitating partnerships and innovation in the competitive customer engagement market.

Values Reflected in HQ: The headquarters reflects eGain's values such as innovation, technological advancement, global teamwork, and a focus on creating a productive environment for developing leading customer engagement solutions.

Location:

eGain, which has integrated Directly's technology, supports its global clientele through a network of offices and partners across North America, Europe, and Asia. Functions supported globally include sales, marketing, customer success, professional services, research and development, and 24/7 customer support. This global footprint enables eGain to serve multinational corporations and tailor solutions to regional market needs, ensuring robust delivery and support for its AI-powered customer engagement platform.

Street Address:

1252 Borregas Avenue

City:

Sunnyvale

State/Province:

CA

Country:

USA