What Does Deskpro Do?

Total employees73
HeadquartersLondon
Founded2001

Deskpro is a comprehensive helpdesk software platform designed to help businesses of all sizes manage customer communication and support efficiently. It offers a suite of tools including ticketing, live chat, knowledge bases, and automation features, available in both cloud and on-premise solutions. Deskpro aims to streamline customer service operations, improve agent productivity, and enhance overall customer satisfaction by providing a flexible and scalable platform tailored to various industry needs.

Where Is Deskpro's Headquarters?

HQ Function

Serves as the central hub for product development, engineering, operations, sales, marketing, and customer support strategy for Deskpro's global activities.

Notable Features:

Modern office space situated in Wimbledon, designed to foster collaboration and innovation among its teams. The location offers good transport links and amenities.

Work Culture:

Deskpro fosters a dynamic, customer-focused, and innovative work environment. The culture encourages teamwork, continuous learning, agile development, and a commitment to excellence in providing helpdesk solutions.

HQ Significance:

The London headquarters is key to Deskpro's operations, housing core teams that drive the company's product innovation, technological advancements, and global market strategy.

Values Reflected in HQ: The headquarters' environment and operations aim to reflect Deskpro's core values of customer-centricity, innovation, collaboration, and technological excellence.

Location:

Deskpro serves a diverse global customer base across numerous countries and industries with its cloud and on-premise helpdesk solutions. While its primary operations are anchored in its London headquarters, the company's platform is accessible worldwide. Deskpro leverages its technology and a distributed team model to provide sales, support, and customer success functions internationally, ensuring that businesses globally can effectively manage their customer interactions.

Street Address:

Tuition House, 27-37 St George's Road

City:

London

State/Province:

Greater London

Country:

United Kingdom

Where Else Does Deskpro Operate Around the World?

Global (Distributed Teams)

Address: N/A (Primarily Remote Workforce outside HQ)

To provide responsive support, localized expertise, and service delivery to customers across various international regions and time zones, complementing the London HQ and enabling 24/7 assistance capabilities.

Buying Intent Signals for Deskpro

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Deskpro? Meet the Executive Team

As of April 2025, Deskpro' leadership includes:

Chris Padfield - CEO & Founder
Giles Penfold - Chief Commercial Officer

Who's Investing in Deskpro?

Deskpro has been backed by several prominent investors over the years, including:

BGF (Business Growth Fund)

What Leadership Changes Has Deskpro Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major C-suite executive hires or exits announced by Deskpro in the last 12 months. The company's leadership team appears stable.

What Technology (Tech Stack) Is Used byDeskpro?

Discover the tools Deskpro uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Deskpro Email Formats and Examples

Deskpro commonly uses the email format of [first name]@[company domain]. This is a frequent pattern observed for company communications.

[first]@deskpro.com

Format

chris@deskpro.com

Example

85%

Success rate

What's the Latest News About Deskpro?

Deskpro BlogMay 21, 2024

Deskpro Horizon On-Premise Release Version 2024.2.0 Now Available

Deskpro announced the release of version 2024.2.0 for its On-Premise helpdesk platform, Deskpro Horizon. This update introduces new features, significant improvements, and bug fixes for customers who self-host the software....more

Deskpro Blog / CapterraMay 9, 2024

Deskpro Named a Top Performer in Capterra’s 2024 Shortlist Reports for Help Desk Software

Deskpro shared its achievement of being recognized as a Top Performer in multiple Capterra 2024 Shortlist reports related to Help Desk software, underscoring its positive user ratings and market presence....more

Deskpro Blog / G2January 24, 2024

Deskpro Awarded Best Ease of Use & Best Support in G2’s Winter 2024 Reports

Deskpro announced it received accolades for 'Best Ease of Use' and 'Best Support' in G2's Winter 2024 reports for help desk software, reflecting high customer satisfaction in these key areas....more

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