What Does Delaware North Do?

Total employees13389
HeadquartersBuffalo
Founded

Delaware North is a global leader in hospitality and food service, with over a century of experience. Headquartered in Buffalo, New York, the company operates in diverse sectors including sports and entertainment venues, national and state parks, airports, and gaming properties across four continents. Known for delivering exceptional guest experiences, Delaware North manages food and beverage, retail, lodging, and gaming operations for a prestigious portfolio of clients and owned properties. The company's success is built on a foundation of family ownership, a commitment to innovation, and a dedication to making a positive impact in the communities it serves.

Where Is Delaware North's Headquarters?

HQ Function

Serves as the central hub for global operations, strategic planning, corporate governance, and support services for all Delaware North divisions worldwide.

Notable Features:

The Delaware North Building is a 12-story, LEED Silver certified mixed-use development featuring Class A office space, The Westin Buffalo hotel, retail spaces, and integrated parking. It's known for its modern architecture and contribution to downtown Buffalo's revitalization.

Work Culture:

A dynamic and collaborative environment focused on hospitality excellence, innovation, and global growth. Employees at the HQ support diverse operations worldwide, fostering a culture of service and strategic thinking.

HQ Significance:

Represents Delaware North's long-term commitment to its home city of Buffalo, provides a state-of-the-art global command center, and symbolizes its status as a leading hospitality and food service company.

Values Reflected in HQ: Innovation (modern design, LEED certification), Community Commitment (investment in downtown Buffalo), Excellence (Class A facilities), and Global Reach (hub for international operations).

Location:

Delaware North operates on four continents (North America, Europe, Australia, and Asia), providing comprehensive hospitality services including food and beverage management, retail, lodging, gaming, and venue operations at airports, sports stadiums, national parks, and entertainment complexes worldwide. Its global functions include strategic business development, operational management, culinary innovation, and guest service excellence tailored to diverse international markets.

Street Address:

250 Delaware Avenue

City:

Buffalo

State/Province:

New York

Country:

United States

Where Else Does Delaware North Operate Around the World?

London, United Kingdom

Address: 115 Hammersmith Road, London, W14 0QH, United Kingdom

To provide localized leadership and operational support for Delaware North's growing portfolio in the strategically important UK and European markets, focusing on large-scale event hospitality and food service.

Melbourne, VIC, Australia

Address: Level 3, 500 Collins Street, Melbourne, VIC 3000, Australia

Functions as the primary hub for the Australasian market, leveraging expertise in large venue catering, airport hospitality, and unique resort experiences to serve clients in Australia and New Zealand.

Buying Intent Signals for Delaware North

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Delaware North? Meet the Executive Team

As of April 2025, Delaware North' leadership includes:

Louis M. Jacobs - Chief Executive Officer
Jeremy M. Jacobs Jr. - Chief Executive Officer
Charlie F. Jacobs - Chief Executive Officer
E. Scott Webb - Executive Vice President and Chief Financial Officer
Amy Latimer - President, TD Garden & Chief Growth Officer, Delaware North
Michael J. Phillips - Executive Vice President and Chief Human Resources Officer
Deborah J. Drucker - Executive Vice President and Chief Information Officer
Brian A. F. REDMAN - Executive Vice President and Chief Legal Officer & Secretary

Who's Investing in Delaware North?

Delaware North has been backed by several prominent investors over the years, including:

Jacobs Family (Private Ownership)

What Leadership Changes Has Delaware North Seen Recently?

Hire5
Exits0

In the past year, Delaware North has made several key executive appointments and promotions to strengthen its leadership across various business segments and global operations, focusing on gaming, international markets, restaurant groups, technology, and overall growth.

New Appointments:

Jeff Wilkinson, Jeff Wilkinson appointed as Chief Operating Officer of Delaware North's global gaming business to drive operational excellence and growth.
Wade McBurney, Wade McBurney appointed as CEO of Delaware North's Australian operations, overseeing strategy and performance in the region.
Kennie Williams, Kennie Williams appointed as COO of Patina Restaurant Group, a Delaware North subsidiary, to lead its operations.
Frank Girard, Frank Girard joined Delaware North as Chief Technology Officer to lead the company's technology strategy and digital transformation.
Amy Latimer, Amy Latimer, President of TD Garden, expanded her role to become Chief Growth Officer for Delaware North, focusing on strategic development.

What Technology (Tech Stack) Is Used byDelaware North?

Discover the tools Delaware North uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Delaware North Email Formats and Examples

Delaware North primarily utilizes common corporate email formats. The most prevalent structure involves the first initial of the employee's first name followed by their last name. Other formats like first.last may also be in use.

[first_initial][last]@delawarenorth.com

Format

jdoe@delawarenorth.com

Example

90%

Success rate

What's the Latest News About Delaware North?

Delaware North NewsroomMay 16, 2024

Delaware North Extends Partnership with Wellington Airport in New Zealand

Delaware North announced a multi-year extension of its partnership with Wellington Airport, continuing to provide food and beverage services at the New Zealand gateway....more

Delaware North NewsroomMay 8, 2024

Delaware North Kicks Off Food and Beverage Program at New Home of Buffalo Bills with Topping Off Ceremony Event

Delaware North celebrated its role as the future food and beverage partner for the new Buffalo Bills stadium at a topping off ceremony, marking a construction milestone....more

Delaware North NewsroomMarch 7, 2024

Delaware North and Gamewise Launch Betly.com Mobile Sportsbook in Arkansas

Delaware North, along with its joint venture Gamewise, launched the Betly.com mobile sportsbook app and website in Arkansas, expanding its mobile sports-wagering operations....more

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