Decatur Utilities
Decatur Utilities's Overview
Decatur Utilities (DU) is a municipally-owned utility company providing essential services to the city of Decatur, Alabama, and surrounding areas. Established in 1939 by an Act of the State Legislature, DU is responsible for the delivery of electricity, natural gas, water, and wastewater services to residential, commercial, and industrial customers. The company is committed to providing reliable, safe, and affordable utilities while focusing on customer service, environmental stewardship, and community development. Decatur Utilities plays a vital role in the region's infrastructure, supporting the quality of life and economic well-being of its service area.
Where is Decatur Utilities's Headquarters?
HQ Function
Serves as the central administrative and operational hub, managing electric, gas, water, and wastewater services. Includes customer service, engineering, billing, and system operations.
Notable Features:
Modern utility operations center, drive-thru payment windows, customer service lobby, and administrative offices. Likely equipped with SCADA (Supervisory Control and Data Acquisition) rooms for monitoring and controlling utility distribution networks.
Work Culture:
Public service-oriented, emphasizing safety, reliability, efficiency, and customer satisfaction in delivering essential services. A collaborative environment with a mix of field operations personnel, technical experts, and administrative staff, all focused on community well-being.
HQ Significance:
The headquarters is critical for the daily management, maintenance, and strategic planning of Decatur's essential utility infrastructure, ensuring uninterrupted service delivery to residents and businesses, which is vital for public health, safety, and economic activity.
Values Reflected in HQ: The facility reflects values such as operational excellence, customer focus, reliability, and community commitment through its design for efficient service delivery and customer accessibility.
Location:
Decatur Utilities' operations are geographically focused on serving the city of Decatur, Alabama, and its designated service territory within Morgan County. As a municipal utility, its mandate is local, and it does not have a global presence or international operations. All functions, including power distribution, gas distribution, water treatment and distribution, wastewater collection and treatment, customer service, and administration, are dedicated to supporting its local customer base.
Street Address:
1002 Central Parkway SW
City:
Decatur
State/Province:
Alabama
Country:
USA
Decatur Utilities's Global Presence
Decatur, Alabama/USA
Address: City Hall, 402 Lee St NE, First Floor, Decatur, AL 35601
Serves as an accessible payment point for customers, particularly those in the downtown Decatur area or individuals visiting City Hall for other municipal services, enhancing customer convenience.
Buying Intent Signals for Decatur Utilities
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Executive Team of Decatur Utilities
As of April 2025, Decatur Utilities' leadership includes:
Investors of Decatur Utilities
Decatur Utilities has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Based on publicly available information, there have been no major widely publicized new hires or exits at the top executive leadership level (General Manager, Assistant GMs, CFO) of Decatur Utilities in the last 12 months. Routine departmental management changes may occur but are not typically announced broadly.
Technology (Tech Stack) used by Decatur Utilities
Discover the tools Decatur Utilities uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Decatur Utilities Email Formats and Examples
Decatur Utilities (duc.com) likely uses standard corporate email formats for its employees. While the exact primary format isn't publicly advertised for all employees, patterns such as [first_initial][last]@duc.com or [first].[last]@duc.com are common for organizations of this type. For specific contact, it's best to refer to their official website or contact customer service.
[first_initial][last]@duc.com
Format
rhardin@duc.com
Example
70%
Success rate
News and media
duc.com • May 10, 2024
Decatur Utilities Crews Restore Power After Severe Storms
Decatur Utilities (DU) crews worked diligently to restore power to customers affected by severe storms that moved through North Alabama. Efforts focused on safely and quickly addressing outages caused by high winds and fallen trees....more
duc.com • February 26, 2024
Decatur Utilities Warns Customers of Bill Payment Scam
Decatur Utilities issued a warning to its customers about ongoing bill payment scams where individuals impersonate DU employees and threaten service disconnection unless immediate payment is made via untraceable methods. Customers are advised to be vigilant and contact DU directly to verify any suspicious calls....more
American Public Power Association (via DUC.com) • March 22, 2023
Decatur Utilities Earns National Recognition for Excellence in Reliability
Decatur Utilities received the RP3 Diamond Level designation from the American Public Power Association (APPA), recognizing its proficiency in reliability, safety, workforce development, and system improvement. This is the highest level of recognition offered by the RP3 program....more
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