Dear Frances is a luxury designer footwear brand founded by Jane Frances. The brand is recognized for its modern-classic designs, commitment to artisanal craftsmanship, and a focus on sustainable practices. Handcrafted in Italy, Dear Frances shoes, boots, and sandals are known for their quality, comfort, and timeless appeal, targeting a discerning clientele seeking understated elegance and ethically-conscious fashion. They operate primarily direct-to-consumer online, supplemented by select high-end retail partnerships.
Serves as the central hub for design, brand management, marketing, e-commerce operations, and global strategy.
Likely a modern, aesthetically-driven space reflecting the brand's design philosophy, potentially including a design studio and a small showroom for press and buyer appointments.
A creative, dynamic, and collaborative environment characteristic of a growing luxury fashion brand. Emphasis on quality, attention to detail, and brand integrity, with a relatively small, dedicated team.
London's status as a global fashion capital provides access to design talent, industry networks, media, and a diverse international market.
Dear Frances primarily supports its global customer base through its robust e-commerce platform, shipping to numerous countries worldwide. While its core operations are based in London, its manufacturing is in Italy. The brand's global presence is further extended through strategic partnerships with select luxury retailers and department stores in key international markets, allowing customers to experience the brand in person.
Not publicly disclosed (common for design studios/smaller HQs for privacy and security). Operations are managed from a central London base.
London
N/A
United Kingdom
Address: Specific address not publicly listed; likely a showroom or PR/marketing office presence rather than a full operational office.
To enhance brand visibility, manage press relations, and cater to the significant US customer base and retail market for luxury fashion.
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As of April 2025, DEAR FRANCES' leadership includes:
DEAR FRANCES has been backed by several prominent investors over the years, including:
As a privately held and relatively small company, Dear Frances does not frequently publicize executive team changes. No major executive hires or exits have been publicly announced in the last 12 months.
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Common email formats for Dear Frances likely include first name, or first initial and last name combinations. Customer service and press inquiries usually have dedicated addresses.
[first]@dearfrances.com or [first].[last]@dearfrances.com
Format
jane@dearfrances.com or customercare@dearfrances.com
Example
70%
Success rate
Forbes • May 3, 2024
Dear Frances's Balla Mesh flat was selected by Forbes Personal Shopper as one of the best ballet flats for women, praised for its airy mesh design, comfortable fit, and modern aesthetic, suitable for various occasions....more
Marie Claire • April 16, 2024
Marie Claire featured the Dear Frances Balla Mesh Flats in their list of best mesh flats, noting their popularity and chic design as a versatile addition to any wardrobe for the spring season....more
Who What Wear • November 7, 2023
Editors at Who What Wear expressed their admiration for the Dear Frances Chaise Mules, citing them as a comfortable and stylish footwear choice that has garnered a cult following and editor approval....more
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