Customers Bank
Customers Bank's Overview
Customers Bank (NYSE: CUBI) is a super-community bank with over $20 billion in assets, headquartered in Phoenixville, Pennsylvania. It offers a range of banking and lending services to small and medium-sized businesses, professionals, individuals, and families. Customers Bank is known for its 'high-tech, high-touch' approach, combining personalized service with advanced digital banking technologies. Key services include commercial & industrial lending, commercial real estate loans, multi-family and residential mortgage loans, Small Business Administration (SBA) loans, and a variety of consumer and business deposit products. The bank has also made significant strides in Banking-as-a-Service (BaaS) and digital currency banking solutions, partnering with fintech companies to provide innovative financial products.
Where is Customers Bank's Headquarters?
HQ Function
The headquarters serves as the central hub for executive leadership, strategic planning, corporate operations, administrative functions, technology infrastructure, and compliance for the entire bank.
Notable Features:
The headquarters is a modern facility situated in a prominent downtown Phoenixville location. It was designed to foster collaboration and accommodate the bank's growth, featuring contemporary office spaces and technology.
Work Culture:
Customers Bank promotes a work culture focused on innovation, customer-centricity, collaboration, and community engagement. Employees often experience a dynamic, fast-paced environment driven by the bank's growth and its involvement in fintech and digital banking solutions.
HQ Significance:
The Phoenixville headquarters centralizes Customers Bank's core decision-making processes and technological backbone. Its location signifies the bank's commitment to community development while serving as a base for its national operations and digital expansion.
Values Reflected in HQ: The headquarters reflects values such as growth, innovation, community commitment (through its location and design), and operational excellence.
Location:
Customers Bank primarily operates within the United States, with a significant presence in Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, New Hampshire, Illinois, Texas, Florida, and the District of Columbia. While it does not operate international retail branches, it supports businesses with international operations through its commercial banking services, international trade finance solutions, and correspondent banking relationships. Furthermore, its Banking-as-a-Service (BaaS) platform and digital banking capabilities allow services to be accessed by partners and clients who may have a global footprint.
Street Address:
99 Bridge Street
City:
Phoenixville
State/Province:
PA
Country:
USA
Customers Bank's Global Presence
New York, NY/USA
Address: 101 Park Avenue, New York, NY 10178 (Represents one of several NY presences)
To provide comprehensive banking solutions and expertise to the diverse and substantial business and private wealth community in the New York region, leveraging local market knowledge and the bank's full suite of financial products.
Boston, MA/USA
Address: One International Place, Suite 1400, Boston, MA 02110 (Example of a New England presence)
To expand Customers Bank's footprint in the Northeast, offering tailored financial services to businesses in the Greater Boston area and supporting regional economic growth.
Chicago, IL/USA
Address: Offices in the Chicago metropolitan area support commercial banking.
To establish and grow Customers Bank's presence in the key Midwestern economic hub of Chicago, providing financial solutions to local businesses.
Buying Intent Signals for Customers Bank
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Customers Bank
As of April 2025, Customers Bank' leadership includes:
Investors of Customers Bank
Customers Bank has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Over the past 12 months, Customers Bank has focused on strengthening its executive team, particularly in key financial and risk management roles. Notable changes include the formal appointment of a new Chief Financial Officer and the promotion of a new Chief Credit Officer, reflecting strategic internal talent development and a commitment to robust financial oversight.
New Appointments:
Technology (Tech Stack) used by Customers Bank
Discover the tools Customers Bank uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Customers Bank Email Formats and Examples
Customers Bank primarily uses the email format combining the employee's first initial followed by their last name. Variations might exist for common names or specific departments, but this is the most prevalent structure.
[first_initial][last]@customersbank.com
Format
jsmith@customersbank.com
Example
85%
Success rate
News and media
Customers Bank Investor Relations • April 24, 2024
Customers Bancorp Reports First Quarter 2024 Net Income of $60.8 Million; Diluted EPS of $1.84
Customers Bancorp, Inc. (NYSE: CUBI) announced strong Q1 2024 financial results, including a net income available to common shareholders of $60.8 million, or $1.84 per diluted share. The report highlighted continued growth in loans and deposits, alongside stable credit quality....more
Customers Bank News • March 7, 2024
Customers Bank Digital Asset Banking Franchise Exceeds $10 Billion in Annual Transaction Volume, Issues Update on New Instant Payment Rails
Customers Bank reported its digital asset banking franchise processed over $10 billion in transaction volume in the past year. The bank also provided an update on its development of new instant payment rails, underscoring its commitment to financial technology innovation and its Banking-as-a-Service (BaaS) offerings....more
American Banker • February 1, 2024
Customers Bank leans into BaaS with new instant payment rails
Customers Bank is enhancing its Banking-as-a-Service offerings by developing new instant payment capabilities, aiming to provide faster and more efficient payment solutions for its fintech partners and commercial clients. This move further solidifies its position in the competitive BaaS market....more
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