Customer Impact
Customer Impact's Overview
Customer-Impact is a full-service customer experience measurement firm specializing in mystery shopping, customer satisfaction surveys, compliance audits, and competitive intelligence. They partner with businesses across diverse industries, including retail, restaurants, financial services, and healthcare, to provide actionable insights that drive operational improvements, enhance customer loyalty, and boost profitability. By deploying a large network of qualified evaluators, Customer-Impact delivers objective feedback on customer interactions, brand standards, and overall service quality.
Where is Customer Impact's Headquarters?
HQ Function
Serves as the central hub for operations, client management, program development, data analysis, and technology infrastructure for their customer experience solutions.
Notable Features:
Located in Regency Park, a prominent business park, offering a modern office environment conducive to collaboration and client service.
Work Culture:
Emphasizes a client-centric approach, data integrity, and continuous improvement. The culture supports professional development and teamwork to deliver high-quality insights.
HQ Significance:
The headquarters is crucial for strategic planning, coordinating nationwide mystery shopping programs, and ensuring quality control across all client engagements.
Values Reflected in HQ: Professionalism, efficiency, and a commitment to quality service delivery are reflected in their choice of a well-maintained and accessible office location.
Location:
Customer-Impact primarily focuses its operations and services within North America, covering the United States and Canada. They manage a vast, remote network of mystery shoppers and field auditors across these regions to support national and regional client programs in various industries.
Street Address:
2500 Regency Parkway
City:
Cary
State/Province:
North Carolina
Country:
USA
Customer Impact's Global Presence
Buying Intent Signals for Customer Impact
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Customer Impact
As of April 2025, Customer Impact' leadership includes:
Investors of Customer Impact
Customer Impact has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Based on publicly available information, Customer-Impact's core executive team has remained stable, with no major C-suite hires or departures announced in the last 12 months. This suggests continuity in leadership and strategic direction.
Technology (Tech Stack) used by Customer Impact
Discover the tools Customer Impact uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Customer Impact Email Formats and Examples
Customer-Impact likely utilizes common corporate email formats. The most probable format combines the first initial and last name of the employee.
[first_initial][last]@customerimpactinfo.com
Format
shiller@customerimpactinfo.com
Example
80%
Success rate
News and media
Customer-Impact Blog • February 27, 2024
Customer-Impact news title: The Impact of Good (and Bad) Customer Service On Your Business
Customer-Impact published a blog post discussing the significant effects of customer service quality on business outcomes, highlighting how positive experiences drive loyalty and revenue, while negative ones can lead to customer churn and damaged reputation....more
Customer-Impact Blog • January 30, 2024
Customer-Impact news title: Why Should You Use Mystery Shopping In Your Business?
An article from Customer-Impact explaining the multifaceted benefits of implementing mystery shopping programs, such as identifying operational weaknesses, ensuring brand compliance, and improving employee performance....more
Customer-Impact Blog • December 19, 2023
Customer-Impact news title: How to Improve Customer Experience In Your Business
Customer-Impact shared insights and actionable strategies for businesses looking to enhance their overall customer experience, focusing on understanding customer needs and optimizing touchpoints....more
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