HQ Function

Serves as the central administrative and operational hub for the society, overseeing all strategic decisions, product development, customer service management, risk management, and support functions for its branch network and digital operations.

Notable Features:

Cumberland House is a modern, purpose-built office facility designed to foster collaboration and employee well-being. It occasionally hosts community and business events, reflecting its connection to the local area.

Work Culture:

The work culture at Cumberland Building Society emphasizes its 'kinder banking' philosophy, fostering a supportive, community-focused, and customer-centric environment. There is a strong value placed on employee development, engagement, and ethical conduct.

HQ Significance:

The headquarters in Carlisle is pivotal to the Society's operations within its core regions. It symbolizes its commitment to the local area, its long-standing presence as a key financial institution in the North West of England, and its role as a significant local employer.

Values Reflected in HQ: The design and operation of Cumberland House aim to reflect the Society's core values of community engagement, customer focus, employee well-being, and responsible, sustainable business practices.

Location:

Cumberland Building Society's operations are primarily concentrated within the United Kingdom. Its physical branch network and core services are tailored to communities in Cumbria, North Lancashire, South West Scotland, and Northumberland. While existing UK-based members might access online banking services from abroad, the Society does not maintain international branches or dedicated global operations. Its strategic focus remains on serving its regional member base within the UK.

Street Address:

Cumberland House, Cooper Way, Parkhouse

City:

Carlisle

State/Province:

Cumbria

Country:

United Kingdom