Crisis Text Line
Crisis Text Line's Overview
Crisis Text Line is a global not-for-profit organization providing free, 24/7, confidential crisis intervention via text message. Individuals in distress can text HOME to 741741 in the US and Canada, or corresponding numbers in the UK and Ireland, to be connected with a trained volunteer Crisis Counselor. These volunteers are supervised by paid staff clinicians and provide empathetic support, help texters explore coping strategies, and assist in safety planning. Crisis Text Line aims to create a more empathetic world where no one feels alone in their moment of crisis, leveraging data and technology to improve mental health support accessibility and effectiveness.
Where is Crisis Text Line's Headquarters?
HQ Function
Serves as the official corporate address for administrative, legal, and financial correspondence. Operational functions, including technology, volunteer management, and program delivery, are largely managed through a distributed team and digital infrastructure.
Notable Features:
Not applicable for a PO Box. The organization's key 'features' are its robust technology platform and its vast remote volunteer network rather than physical office attributes.
Work Culture:
Highly mission-driven, collaborative, and digitally native, supporting a large remote workforce and volunteer base. Emphasis on impact, empathy, and continuous improvement in service delivery. The culture fosters resilience and support among team members dedicated to a challenging but rewarding mission.
HQ Significance:
The official address ensures a stable point of contact for corporate matters, while the distributed operational model allows for scalability and broad reach of its critical services, making support accessible wherever texters are.
Values Reflected in HQ: Efficiency, accessibility, and focus on mission impact over physical infrastructure. Leverages technology and remote collaboration to maximize reach and support for individuals in crisis.
Location:
Crisis Text Line provides its free, 24/7 text-based mental health support and crisis intervention services primarily in the United States. It has strategically expanded its services internationally to Canada (Text HOME to 686868), the United Kingdom (Text SHOUT to 85258 - via affiliate Shout), and Ireland (Text HELLO to 50808 - via affiliate SpunOut.ie). Their global operations are supported by a remote network of trained volunteer Crisis Counselors and a sophisticated technology platform, enabling worldwide accessibility for texters in need within these service areas. The model focuses on partnerships with local organizations for international expansion, adapting to regional needs and contexts.
Street Address:
PO Box 1144
City:
New York
State/Province:
NY
Country:
USA
Crisis Text Line's Global Presence
Buying Intent Signals for Crisis Text Line
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Executive Team of Crisis Text Line
As of April 2025, Crisis Text Line' leadership includes:
Investors of Crisis Text Line
Crisis Text Line has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Crisis Text Line bolstered its leadership team with the appointment of a new Chief People and Culture Officer in mid-2023, aiming to enhance its organizational development and support for its dedicated staff and volunteers. No major executive departures have been publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by Crisis Text Line
Discover the tools Crisis Text Line uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Crisis Text Line Email Formats and Examples
Crisis Text Line utilizes professional email addresses for communication with partners, media, donors, and for internal operations. While specific individual emails are not publicly listed for privacy and security, common formats at organizations like Crisis Text Line often use a combination of first name, last name, or initials.
[firstinitial][lastname]@crisistextline.org
Format
dstrujillo@crisistextline.org
Example
80%
Success rate
News and media
Business Wire • March 7, 2024
Crisis Text Line Releases New Data Highlighting The Nation’s Teen Mental Health Crisis And The Positive Impact Of Volunteer Crisis Counselors
Crisis Text Line shared significant new data insights derived from its service, underscoring key trends in youth mental health issues such as anxiety, depression, and suicidal ideation. The report also highlighted the critical and positive impact of its trained volunteer Crisis Counselors in providing immediate, accessible support and de-escalation for teens in crisis....more
PR Newswire • June 22, 2023
Crisis Text Line Appoints Tayo Rockson as Chief People and Culture Officer
Crisis Text Line announced the appointment of Tayo Rockson as its new Chief People and Culture Officer. In this role, Rockson is responsible for leading the organization's human resources strategy, talent development, and fostering diversity, equity, inclusion, and belonging (DEIB) initiatives to support its employees and volunteers....more
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