Creative Virtual is a global leader in developing and implementing innovative self-service customer engagement solutions. They specialize in AI-powered virtual agents (chatbots), knowledge management, and live chat tools designed to help organizations improve customer experience, reduce costs, and increase sales. Their V-Person™ technology is recognized for its advanced natural language processing (NLP) capabilities and seamless integration across various digital channels.
Serves as the central hub for global operations, strategic decision-making, core research and development, product strategy, and corporate functions.
Located in a modern, well-equipped office building in a prominent London business district, designed to foster collaboration and innovation among its global team.
A dynamic and innovative environment that encourages collaboration, continuous learning, and a strong focus on delivering cutting-edge AI solutions. The culture is customer-centric, agile, and forward-thinking, reflecting its leadership in the tech space.
The London HQ is pivotal for coordinating Creative Virtual's international presence, driving its innovation roadmap, and maintaining its leadership in the competitive conversational AI market.
Creative Virtual supports a global clientele with its advanced conversational AI solutions. Functions supported globally include sales and business development, marketing, product research and development (R&D), software engineering, project implementation, customer support, and strategic consulting. Their distributed team and office network ensure localized service and understanding of regional market nuances across the Americas, EMEA, and APAC.
200 Aldersgate Street
London
England
United Kingdom
Address: 1177 Avenue of the Americas, 5th Floor, New York, NY 10036, USA
To serve and expand the growing client base in North America, providing localized support, market-specific strategies, and driving business development in the region.
Address: WeWork Chromium, Jogeshwari - Vikhroli Link Rd, Andheri East, Mumbai, Maharashtra 400076, India
Leverages India's rich tech talent pool for innovation in AI and NLP, provides round-the-clock operational support for global clients, and serves the burgeoning APAC market.
Address: Level 23, Tower 5, Collins Square, 727 Collins Street, Melbourne VIC 3008, Australia
To drive growth and customer engagement in the APAC region, offering tailored conversational AI solutions and local expertise to meet diverse market needs.
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As of April 2025, Creative Virtual' leadership includes:
Creative Virtual has been backed by several prominent investors over the years, including:
There have been no major, publicly announced high-profile executive hires or departures at Creative Virtual in the last 12 months. The company's leadership team appears stable, continuing to guide its strategic initiatives and growth in the conversational AI market.
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Creative Virtual commonly uses the [first].[last]@[domain] email format. This is a prevalent structure in many technology and corporate environments, allowing for easy identification and communication.
first.last@creativevirtual.com
Format
jane.doe@creativevirtual.com
Example
90%
Success rate
Forrester Research • May 30, 2024
Creative Virtual has been recognized as a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. This acknowledgment highlights the company's robust platform capabilities and market presence in the competitive conversational AI landscape....more
Creative Virtual Blog • October 26, 2023
Creative Virtual marked its 20th anniversary, reflecting on two decades of pioneering advancements in virtual agent and chatbot technology, and its commitment to transforming customer and employee engagement through AI....more
Creative Virtual News • February 7, 2023
Creative Virtual was recognized as a Leader in the 2023 Opus Research Conversational AI IntelliView report, underscoring its strength in delivering enterprise-grade conversational AI solutions....more
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