Coyle Hospitality Group is a market leader in designing and implementing customized mystery shopping programs, quality assurance services, and market research for the global hospitality industry. They partner with hotels, resorts, restaurants, spas, and other service-oriented businesses to enhance guest experiences, improve operational standards, and drive customer loyalty. Their services leverage a network of highly trained, anonymous evaluators to provide actionable insights and competitive intelligence.
The New York headquarters serves as the central hub for strategic planning, client management, program design, data analysis, and global operations coordination.
Located in a characteristic SoHo building, offering a professional and accessible environment. Specific architectural details are not widely publicized.
The work culture at Coyle Hospitality Group's headquarters is likely professional, client-focused, and data-driven, emphasizing quality, precision, and collaboration to deliver impactful insights to the hospitality sector.
The headquarters is pivotal for managing its global network of evaluators and serving a diverse clientele across the hospitality industry, solidifying its position as a thought leader in guest experience measurement.
Coyle Hospitality Group supports functions globally, primarily through its extensive network of mystery shoppers and quality assurance evaluators located in various countries. While its core operations are managed from its New York headquarters, the company designs and executes programs for hospitality clients worldwide, covering diverse markets and regions. Their services include multi-lingual support and culturally adapted evaluation criteria to ensure relevance across different international settings.
100 Crosby St, Suite 305
New York
NY
USA
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As of April 2025, Coyle Hospitality Group' leadership includes:
Coyle Hospitality Group has been backed by several prominent investors over the years, including:
No major executive hires or departures have been publicly announced for Coyle Hospitality Group in the last 12 months. Key leadership appears stable.
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Coyle Hospitality Group likely uses common professional email formats. Based on industry standards and observed patterns for similar companies, a likely format is the first initial followed by the last name.
[first_initial][last]@coylehospitality.com
Format
jcoyle@coylehospitality.com
Example
75%
Success rate
Coyle Hospitality Group / PR Newswire • January 24, 2024
Coyle Hospitality Group released its 2024 Global Edition of The Coyle Report, an annual publication that provides in-depth analysis and trends in the hospitality sector, focusing on guest experience and service quality....more
Hospitality Net • August 31, 2023
Coyle Hospitality Group and UniFocus announced a strategic partnership aimed at combining Coyle's mystery shopping and quality assurance expertise with UniFocus's labor management and workforce optimization solutions to enhance guest experiences and employee engagement in the hospitality industry....more
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