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Coutts's Overview

Total employees2704
HeadquartersLondon
Founded

Coutts & Co. is a prestigious British private bank and wealth manager, founded in 1692. As one of the world's oldest banks, it offers a comprehensive suite of services including investment management, private banking, financial planning, and philanthropy advice to high-net-worth individuals, families, entrepreneurs, and UK-connected international clients. Coutts is renowned for its enduring client relationships, discretion, and a deep understanding of the complex financial needs of its clientele. It operates as part of the NatWest Group's wealth businesses.

Where is Coutts's Headquarters?

HQ Function

Serves as the main operational and client-facing center for Coutts' private banking, wealth management services, strategic leadership, and administrative functions.

Notable Features:

Grade II listed historic architecture designed by John Macvicar Anderson, elegant client meeting rooms, a private museum showcasing banking history, a landscaped courtyard, and a rooftop garden with beehives. The building is recognized by its distinctive pepper-pot dome.

Work Culture:

A blend of deeply rooted tradition and contemporary professionalism, emphasizing client-centricity, discretion, ethical conduct, and expert financial stewardship. The culture supports collaboration and continuous development to meet sophisticated client needs.

HQ Significance:

The 440 Strand headquarters is a symbol of Coutts's enduring legacy, stability, and prestige in the British and international financial landscape. Its prime central London location underscores its historical and ongoing importance.

Values Reflected in HQ: The headquarters building embodies Coutts' core values of tradition, excellence, trust, discretion, and a long-term commitment to its clients and community.

Location:

Coutts primarily focuses on the UK domestic market, serving UK residents, UK-domiciled individuals, and UK-connected international clients. While its direct international office network was streamlined following the sale of Coutts International to Union Bancaire Privée (UBP) in 2015, Coutts continues to cater to clients with international financial needs through its London hub and its integration within the NatWest Group, which has broader international capabilities. Its global aspect today is more defined by the international nature of its clients' assets, interests, and lifestyles, rather than a widespread physical office presence outside the UK.

Street Address:

440 Strand

City:

London

State/Province:

England

Country:

United Kingdom

Coutts's Global Presence

Manchester, England, United Kingdom

Address: 1 Spinningfields Square, Manchester, M3 3AP

To serve the growing high-net-worth population and dynamic business community in Manchester and the surrounding region, offering localized expertise and seamless access to Coutts' full range of financial solutions.

Edinburgh, Scotland, United Kingdom

Address: 8 St Andrew Square, Edinburgh, EH2 2PP

To provide dedicated financial advisory and wealth management services within Scotland, leveraging Edinburgh's status as a major financial center and catering to the specific needs of Scottish clientele.

Birmingham, England, United Kingdom

Address: 2 St Philip's Place, Birmingham, B3 2RB

To support the financial ambitions of entrepreneurs, professionals, and established families in Birmingham and the wider Midlands region, providing expert advice and personalized service.

Buying Intent Signals for Coutts

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Coutts

As of April 2025, Coutts' leadership includes:

Emma Crystal - CEO, NatWest Wealth Businesses (including Coutts & Co.)
Mohammad Kamal Syed - Head of Coutts Private Bank
Alanदीप Higgins - Chief Investment Officer, Coutts
James Clarry - Chief Operating Officer, NatWest Wealth Businesses

Investors of Coutts

Coutts has been backed by several prominent investors over the years, including:

NatWest Group plc (Parent Company)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

Key executive changes in the past year include the departure of Coutts CEO Peter Flavel in July 2023. Mohammad Kamal Syed assumed leadership as interim CEO, later becoming Head of Coutts Private Bank. Emma Crystal was appointed CEO of the broader NatWest Wealth Businesses, including Coutts, effective Summer 2024.

Departures

Peter Flavel, Peter Flavel resigned as CEO of Coutts amidst significant public and political scrutiny over the bank's handling of a client account closure.

New Appointments:

Mohammad Kamal Syed, Mohammad Kamal Syed took on leadership of Coutts as Interim CEO, later confirmed as Head of Coutts Private Bank, guiding the bank through a period of transition.
Emma Crystal, Emma Crystal was appointed to lead NatWest's Wealth Businesses, including Coutts & Co., bringing extensive experience from her previous role at Credit Suisse.

Technology (Tech Stack) used by Coutts

Discover the tools Coutts uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Coutts Email Formats and Examples

Coutts, as part of NatWest Group, generally utilizes professional email formats. The most common structures are likely [firstname].[lastname]@coutts.com or [firstinitial].[lastname]@coutts.com. Variations might exist based on role or department.

firstname.lastname@coutts.com or f.lastname@coutts.com

Format

jane.doe@coutts.com or j.doe@coutts.com

Example

80%

Success rate

News and media

ReutersFebruary 20, 2024

Coutts parent NatWest hires Credit Suisse's Emma Crystal to head wealth management

NatWest Group announced the appointment of Emma Crystal as the new CEO for its wealth management businesses, which include the prestigious private bank Coutts & Co. Crystal, joining from Credit Suisse, is set to start in summer 2024....more

NatWest Group PLCFebruary 16, 2024

Coutts Reports £1.6 Billion Net New Money Inflows in 2023

In NatWest Group's Full Year 2023 financial results, Coutts and its private banking operations reported strong client acquisition with £1.6 billion in net new money. Operating profit for Coutts and Private Banking was £391 million, down 10% year-on-year primarily due to deposit migration and mortgage margin pressure....more

Financial TimesJuly 27, 2023

Coutts chief Peter Flavel resigns over Nigel Farage affair

Peter Flavel, chief executive of Coutts, stepped down from his role following intense scrutiny and criticism over the bank's decision to close Nigel Farage's accounts and the subsequent handling of the sensitive information....more

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