Costco Travel is a travel agency service provided exclusively for Costco members. It leverages Costco's significant buying power to offer a curated selection of vacation packages, cruises, rental cars, hotels, and other travel products at competitive prices. Known for its value proposition, quality offerings, and customer service, Costco Travel aims to provide members with memorable travel experiences without the typical hassle of trip planning. It operates primarily online and through call centers, seamlessly integrating with the overall Costco membership benefits program.
The Costco Wholesale headquarters in Issaquah serves as the central command for all Costco operations worldwide, including the strategic direction, buying, marketing, IT, and financial oversight for Costco Travel services.
The Issaquah campus is extensive, featuring modern office buildings designed for a large workforce. It reflects Costco's no-frills, efficiency-focused approach, with practical and functional spaces rather than ostentatious architecture.
Costco is known for a positive work culture that emphasizes employee well-being, offering competitive wages and benefits. The culture promotes internal growth, efficiency, and a strong ethical code, focusing on delivering value to members.
This location is the nerve center for one of the world's largest retailers, dictating the strategy and operations for all its entities, including the rapidly growing Costco Travel division. Decisions made here impact millions of Costco members globally.
Costco Travel primarily serves Costco members in countries where Costco Wholesale has a significant retail presence. This includes the United States, Canada, the United Kingdom, Mexico, and more recently expanding into markets like Australia, Japan, Korea, and Spain. Its global functions involve securing international travel deals, managing multi-currency transactions, providing localized customer support, and adapting travel offerings to suit regional preferences and travel regulations. Operations are supported by a robust online platform and international call center capabilities.
999 Lake Drive
Issaquah
Washington
USA
Address: Not publicly listed as distinct 'Costco Travel' offices; operations are often co-located with Costco Wholesale regional offices or dedicated call centers.
To provide accessible and localized customer service and sales support for Costco members booking travel across different time zones and regions within North America, and increasingly, other international markets where Costco Travel operates.
Address: Hartspring Lane, Watford, WD25 8JS, UK (Costco UK Head Office)
To cater specifically to the travel preferences and regulatory environment of the UK and European travel market, offering localized deals and support for Costco's UK membership base.
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As of April 2025, Costco Travel' leadership includes:
Costco Travel has been backed by several prominent investors over the years, including:
Significant executive changes at Costco Wholesale often influence all divisions, including Costco Travel. The most notable recent change was the CEO transition. Specific top-level changes solely within the Costco Travel division are less frequently publicized as major corporate news.
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Costco Wholesale (and by extension, Costco Travel for corporate communications) primarily uses the 'costco.com' domain. The most common format is the first initial followed by the last name.
f[last]@costco.com
Format
jdoe@costco.com (example for John Doe)
Example
85%
Success rate
Travel Weekly • May 15, 2024
Costco reported continued strong performance in its travel division, with increased bookings for cruises and vacation packages. The company highlighted member satisfaction and value as key drivers of this growth, capitalizing on pent-up travel demand....more
Costco Wholesale Investor Relations • March 7, 2024
Costco's Q2 earnings call mentioned positive contributions from ancillary businesses, which typically include Costco Travel. Strong overall company performance often correlates with increased discretionary spending by members on services like travel....more
The Points Guy • February 20, 2024
Travel industry analysts often review Costco Travel's offerings, generally concluding that it provides good value, particularly for cruises, rental cars, and Disney/Universal packages, due to included extras or lower base prices for members....more
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