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Costa Coffee's Overview

Total employees17939
HeadquartersLoudwater, High Wycombe
Founded1971

Costa Coffee is a British multinational coffeehouse company, originally founded in London in 1971 by Italian brothers Sergio and Bruno Costa. It has grown to become the largest coffeehouse chain in the UK and the second largest globally. Acquired by The Coca-Cola Company in 2019 for £3.9 billion, Costa Coffee continues to expand its operations, which include traditional coffee shops, Costa Express self-serve machines, ready-to-drink (RTD) products, and at-home coffee solutions. Known for its signature Mocha Italia blend, Costa is committed to sustainably sourced coffee and providing a welcoming experience for customers worldwide.

Where is Costa Coffee's Headquarters?

HQ Function

Serves as the central hub for Costa Coffee's global operations, strategic planning, marketing, product development, and corporate functions following its acquisition by The Coca-Cola Company. It coordinates activities across its retail stores, Costa Express, and ready-to-drink (RTD) product lines.

Notable Features:

Modern office facilities designed to foster collaboration and innovation, reflecting the brand's dynamic approach. Likely features open-plan workspaces, meeting rooms equipped for global communication, and potentially on-site coffee brewing and tasting labs to support product development.

Work Culture:

A dynamic, customer-centric environment that blends Costa's rich coffee heritage with Coca-Cola's global brand and operational expertise. Emphasis on teamwork, quality, agility, and driving growth in the competitive beverage sector. Employees are often passionate about coffee and the brand.

HQ Significance:

Represents a key operational center for one of the world's leading coffee brands, driving its expansion and innovation under the umbrella of The Coca-Cola Company. It's pivotal for managing global strategy and brand consistency.

Values Reflected in HQ: The headquarters likely reflects values such as passion for coffee, innovation, global collaboration, operational excellence, and a commitment to growth and quality, aligning with both Costa's heritage and Coca-Cola's corporate standards.

Location:

Costa Coffee supports a wide range of functions globally, including retail store operations (both company-owned and franchised across approximately 45 countries), product sourcing and roasting (with roasteries in the UK and Asia), supply chain management, global and local marketing, brand development, quality assurance, customer service, new product innovation (e.g., Ready-To-Drink products, Costa Express machines, at-home coffee ranges), international franchising support, and corporate governance. Its global presence spans across Europe, Asia Pacific, the Middle East, and Africa, with tailored strategies for each market.

Street Address:

3 Knaves Beech Business Centre, Davies Way

City:

Loudwater, High Wycombe

State/Province:

Buckinghamshire

Country:

United Kingdom

Costa Coffee's Global Presence

Basildon, Essex, United Kingdom

Address: Costa Coffee Roastery, Christopher Martin Road, Basildon, Essex, SS14 3EZ

Key production and supply chain hub, ensuring consistent quality and supply of coffee to stores and partners across the UK and for export to some international markets. This facility is crucial for maintaining product quality and meeting demand.

Warsaw, Poland

Address: Costa Coffee Polska Sp. z o.o., ul. Domaniewska 34A, 02-672 Warszawa, Poland

Drives growth and brand presence in the strategically important Central and Eastern European coffee market, adapting global strategies to local consumer tastes, managing local partnerships, and ensuring operational excellence in the region.

Buying Intent Signals for Costa Coffee

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Costa Coffee

As of April 2025, Costa Coffee' leadership includes:

Philippe Schaillee - Chief Executive Officer

Investors of Costa Coffee

Costa Coffee has been backed by several prominent investors over the years, including:

The Coca-Cola Company

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits1

Recent key leadership changes include the appointment of Philippe Schaillee as CEO in early 2023, tasked with steering Costa Coffee's global growth and innovation. Strategic appointments like a new Marketing Director for UK&I also highlight a focus on strengthening core markets and driving brand strategy.

Departures

Jill McDonald, Jill McDonald departed from her role as CEO of Costa Coffee.

New Appointments:

Philippe Schaillee, Philippe Schaillee was appointed as the new Chief Executive Officer of Costa Coffee.
Adam Ernest, Adam Ernest joined Costa Coffee as the new Marketing Director for the UK & Ireland.

Technology (Tech Stack) used by Costa Coffee

Discover the tools Costa Coffee uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Costa Coffee Email Formats and Examples

Costa Coffee, as part of The Coca-Cola Company, likely utilizes email formats common within large corporations for its corporate employees. These often include combinations of first name and last name. For customer service or general inquiries, specific departmental emails are used.

[first].[last]@costacoffee.com

Format

jane.doe@costacoffee.com

Example

75%

Success rate

News and media

World Coffee PortalFebruary 7, 2024

Costa Coffee pilots reverse vending machines in 10 UK stores

Costa Coffee is trialling reverse vending machines in 10 UK stores to encourage recycling of beverage containers, offering a 20p discount on future purchases for each item recycled, as part of its sustainability efforts....more

The GrocerJanuary 25, 2024

Costa Coffee rolls out new breakfast meal deal across UK stores

Costa Coffee has introduced a new nationwide breakfast meal deal in the UK, offering customers a breakfast roll or pastry and a small or medium hot drink for a set price to enhance its morning food offering and value proposition....more

FoodBev MediaDecember 5, 2023

Costa Coffee unveils festive menu and iconic Christmas cups

Costa Coffee launched its annual festive menu featuring new and returning seasonal drinks and food items, alongside its highly anticipated Christmas-themed takeaway cups, marking the start of the holiday season for the coffee chain and engaging customers with seasonal offerings....more

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