Costa Coffee is a British multinational coffeehouse company, originally founded in London in 1971 by Italian brothers Sergio and Bruno Costa. It has grown to become the largest coffeehouse chain in the UK and the second largest globally. Acquired by The Coca-Cola Company in 2019 for £3.9 billion, Costa Coffee continues to expand its operations, which include traditional coffee shops, Costa Express self-serve machines, ready-to-drink (RTD) products, and at-home coffee solutions. Known for its signature Mocha Italia blend, Costa is committed to sustainably sourced coffee and providing a welcoming experience for customers worldwide.
Serves as the central hub for Costa Coffee's global operations, strategic planning, marketing, product development, and corporate functions following its acquisition by The Coca-Cola Company. It coordinates activities across its retail stores, Costa Express, and ready-to-drink (RTD) product lines.
Modern office facilities designed to foster collaboration and innovation, reflecting the brand's dynamic approach. Likely features open-plan workspaces, meeting rooms equipped for global communication, and potentially on-site coffee brewing and tasting labs to support product development.
A dynamic, customer-centric environment that blends Costa's rich coffee heritage with Coca-Cola's global brand and operational expertise. Emphasis on teamwork, quality, agility, and driving growth in the competitive beverage sector. Employees are often passionate about coffee and the brand.
Represents a key operational center for one of the world's leading coffee brands, driving its expansion and innovation under the umbrella of The Coca-Cola Company. It's pivotal for managing global strategy and brand consistency.
Costa Coffee supports a wide range of functions globally, including retail store operations (both company-owned and franchised across approximately 45 countries), product sourcing and roasting (with roasteries in the UK and Asia), supply chain management, global and local marketing, brand development, quality assurance, customer service, new product innovation (e.g., Ready-To-Drink products, Costa Express machines, at-home coffee ranges), international franchising support, and corporate governance. Its global presence spans across Europe, Asia Pacific, the Middle East, and Africa, with tailored strategies for each market.
3 Knaves Beech Business Centre, Davies Way
Loudwater, High Wycombe
Buckinghamshire
United Kingdom
Address: Costa Coffee Roastery, Christopher Martin Road, Basildon, Essex, SS14 3EZ
Key production and supply chain hub, ensuring consistent quality and supply of coffee to stores and partners across the UK and for export to some international markets. This facility is crucial for maintaining product quality and meeting demand.
Address: Costa Coffee Polska Sp. z o.o., ul. Domaniewska 34A, 02-672 Warszawa, Poland
Drives growth and brand presence in the strategically important Central and Eastern European coffee market, adapting global strategies to local consumer tastes, managing local partnerships, and ensuring operational excellence in the region.
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As of April 2025, Costa Coffee' leadership includes:
Costa Coffee has been backed by several prominent investors over the years, including:
Recent key leadership changes include the appointment of Philippe Schaillee as CEO in early 2023, tasked with steering Costa Coffee's global growth and innovation. Strategic appointments like a new Marketing Director for UK&I also highlight a focus on strengthening core markets and driving brand strategy.
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Costa Coffee, as part of The Coca-Cola Company, likely utilizes email formats common within large corporations for its corporate employees. These often include combinations of first name and last name. For customer service or general inquiries, specific departmental emails are used.
[first].[last]@costacoffee.com
Format
jane.doe@costacoffee.com
Example
75%
Success rate
World Coffee Portal • February 7, 2024
Costa Coffee is trialling reverse vending machines in 10 UK stores to encourage recycling of beverage containers, offering a 20p discount on future purchases for each item recycled, as part of its sustainability efforts....more
The Grocer • January 25, 2024
Costa Coffee has introduced a new nationwide breakfast meal deal in the UK, offering customers a breakfast roll or pastry and a small or medium hot drink for a set price to enhance its morning food offering and value proposition....more
FoodBev Media • December 5, 2023
Costa Coffee launched its annual festive menu featuring new and returning seasonal drinks and food items, alongside its highly anticipated Christmas-themed takeaway cups, marking the start of the holiday season for the coffee chain and engaging customers with seasonal offerings....more
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