HQ Function

Global headquarters for customer management and business process outsourcing operations, overseeing strategy, finance, and corporate functions prior to its acquisition.

Notable Features:

Standard modern office facilities typical of a large corporation, located in downtown Cincinnati. No highly unique architectural features widely publicized, focused on functionality for corporate operations in the Atrium Two building.

Work Culture:

A corporate environment focused on operational excellence, customer service innovation, and managing a large global workforce. Emphasis on metrics-driven performance and process optimization, typical of the BPO industry.

HQ Significance:

Served as the central hub for Convergys' global operations, strategic decision-making, and leadership before its acquisition and integration into Concentrix.

Values Reflected in HQ: The choice of a prominent downtown location reflected its status as a major employer and global player. Internally, the space would have been organized to support collaboration, efficiency, and corporate governance for its worldwide operations.

Location:

Prior to its acquisition in 2018, Convergys provided a wide range of customer support and BPO services globally. This included customer care, technical support, analytics, back-office functions, and customer lifecycle management solutions for industries such as communications, financial services, healthcare, retail, and technology. Operations were supported by a large network of contact centers and service delivery locations across North America, South America, Europe, and Asia, in over 30 countries.

Street Address:

201 E 4th St

City:

Cincinnati

State/Province:

OH

Country:

USA