Continuum Managed Services
Continuum Managed Services's Overview
Continuum Managed Services was a leading provider of fully managed IT services, including Remote Monitoring and Management (RMM), Backup and Disaster Recovery (BDR), and outsourced Network Operations Center (NOC) and Help Desk solutions, primarily serving Managed Service Providers (MSPs). Founded in 2011 after spinning off from Zenith Infotech, Continuum empowered MSPs to scale their operations and deliver high-quality IT support to their clients. In October 2019, Continuum was acquired by ConnectWise, a major software company developing solutions for Technology Solution Providers (TSPs). The acquisition aimed to combine Continuum's service delivery capabilities with ConnectWise's comprehensive suite of business management software, creating a more powerful and integrated platform for MSPs. Continuum's offerings and teams have since been integrated into ConnectWise's operations and product lines.
Where is Continuum Managed Services's Headquarters?
HQ Function
Served as the central hub for executive leadership, strategic planning, product development, sales, marketing, and corporate operations.
Notable Features:
Located in Boston's financial district within the 99 High Street building, offering a modern office environment. It likely featured collaborative workspaces, meeting rooms, and facilities typical of a growing technology company.
Work Culture:
Continuum was known for a dynamic, partner-centric work culture focused on innovation and service excellence for MSPs. Employees often highlighted a collaborative atmosphere and opportunities for growth, driven by the mission to help MSPs succeed.
HQ Significance:
The Boston HQ was strategically important, placing Continuum in a major US East Coast technology hub, facilitating talent acquisition, industry networking, and projecting an image of a significant player in the IT management space. It was the command center for its rapidly expanding global operations.
Values Reflected in HQ: The choice of a prime Boston location reflected Continuum's ambition, commitment to innovation, and its focus on attracting top talent. It signaled a strong, stable presence in the competitive tech landscape, underpinning its value of empowering MSP partners.
Location:
Prior to its acquisition by ConnectWise in 2019, Continuum Managed Services maintained a significant global presence to support Managed Service Providers (MSPs) worldwide. Key functions supported globally included 24/7/365 Network Operations Center (NOC) services, help desk support, backup and disaster recovery solutions, and remote monitoring and management. This global reach was facilitated by strategically located offices and operational centers in North America (USA), Europe (UK), and Asia (India, Australia), ensuring continuous service delivery and localized support across different time zones for its MSP partners.
Street Address:
99 High Street
City:
Boston
State/Province:
MA
Country:
USA
Continuum Managed Services's Global Presence
Pittsburgh, PA, USA
Address: Specific pre-acquisition address not widely publicized; operations were later heavily integrated with ConnectWise's Pittsburgh presence.
Key U.S. operational hub, leveraging talent for technical support, NOC services, and potentially R&D, supporting North American MSPs and contributing to overall service excellence.
Mumbai, India
Address: Amsri Faust, Level 4, LBS Marg, Opp. Shreyas Cinema, Ghatkopar (W), Mumbai 400086 (Example of a known past address for their large Indian operations)
Leveraged India's vast IT talent pool to provide cost-effective, high-quality technical services and support on a global scale, crucial for Continuum's managed services model.
London, UK
Address: Specific pre-acquisition address not widely publicized.
Spearheaded Continuum's growth and presence in the EMEA region, building relationships with local MSPs and adapting services to regional requirements.
Sydney, Australia
Address: Specific pre-acquisition address not widely publicized.
Expanded Continuum's reach into the APAC market, offering dedicated resources and support to help MSPs in the region thrive using Continuum's platform and services.
Buying Intent Signals for Continuum Managed Services
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Executive Team of Continuum Managed Services
As of April 2025, Continuum Managed Services' leadership includes:
Investors of Continuum Managed Services
Continuum Managed Services has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
As Continuum Managed Services was acquired by ConnectWise in October 2019 and subsequently integrated, there have been no executive hires or exits specific to 'Continuum Managed Services' as a standalone entity in the last 12 months. Executive movements concerning former Continuum leadership would have occurred during or after the integration into ConnectWise and would now be reflected as ConnectWise executive changes if applicable.
Technology (Tech Stack) used by Continuum Managed Services
Discover the tools Continuum Managed Services uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Continuum Managed Services Email Formats and Examples
Prior to its acquisition by ConnectWise, Continuum Managed Services primarily used the email domain @continuum.net. Common email formats for technology companies include patterns like [first_initial][last] (e.g., jdoe@continuum.net) or [first].[last] (e.g., jane.doe@continuum.net).
[first_initial][last]@continuum.net or [first].[last]@continuum.net
Format
mgeorge@continuum.net (Illustrative example for former CEO Michael George, based on common formats)
Example
70%
Success rate
News and media
CRN • October 30, 2019
ConnectWise Buys Continuum, Commits To 'Choice' For MSPs
ConnectWise announced its acquisition of Continuum Managed Services. The deal aimed to combine ConnectWise's business management solutions with Continuum's RMM, BDR, security, and outsourced services, significantly expanding ConnectWise's offerings for MSPs....more
TechCrunch • September 1, 2011
Zenith Infotech Spins Off RMM Business Into Continuum, With Backing From Summit Partners
Continuum was officially launched, spinning out of Zenith Infotech’s RMM (Remote Monitoring and Management) business. The newly formed company received financial backing from Summit Partners and was led by CEO Michael George, with a focus on providing managed IT services to MSPs....more
ChannelE2E • October 2, 2017
Continuum Hosts Annual Navigate 2017 Conference for MSP Partners
Continuum held its annual Navigate user conference in Las Vegas, bringing together hundreds of MSP partners. The event featured keynotes, product announcements including new security offerings, and educational sessions aimed at helping MSPs grow and optimize their businesses....more
Continuum (PR Newswire) • November 13, 2017
Continuum Opens New Office in Pittsburgh to House Growing Help Desk Operation
Continuum announced the opening of a new, larger office space in Pittsburgh, Pennsylvania, to accommodate the rapid expansion of its Help Desk operations. This move aimed to enhance support services for its MSP partners and their clients....more
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