Consumer Protection BC
Consumer Protection BC's Overview
Consumer Protection BC is a not-for-profit corporation established in 2004 to strengthen consumer protection in British Columbia. It administers and enforces consumer protection laws, licenses specific sectors (such as travel agencies, debt collectors, payday lenders, funeral services, home inspectors, and motion picture distributors), educates consumers and businesses about their rights and responsibilities, and investigates alleged violations of consumer protection laws. Their vision is a fair and informed marketplace for BC consumers and businesses, and their mission is to protect consumers and encourage this fair marketplace through licensing, inspection, inquiry response, education, and enforcement.
Where is Consumer Protection BC's Headquarters?
HQ Function
The headquarters serves as the central administrative and operational hub for all of Consumer Protection BC's activities, including licensing, investigations, legal services, consumer education programs, policy development, and enforcement actions across British Columbia.
Notable Features:
The headquarters are housed in a standard corporate office building, designed to efficiently support its regulatory and administrative functions. No specific unique architectural highlights are publicly noted.
Work Culture:
Consumer Protection BC fosters a professional, public service-oriented work environment. The culture emphasizes integrity, fairness, accountability, collaboration, and respect, with employees dedicated to the mission of protecting consumers and promoting ethical business practices within the province.
HQ Significance:
As the primary center for operations, the headquarters is crucial for the strategic oversight and implementation of consumer protection laws in British Columbia. Decisions and actions originating from this office impact millions of consumers and thousands of licensed businesses throughout the province.
Values Reflected in HQ: The operations and environment at the headquarters aim to reflect Consumer Protection BC's core values: accountability in its regulatory actions, collaboration with stakeholders, integrity in its conduct, respect for consumers and businesses, and a commitment to service excellence.
Location:
Consumer Protection BC's mandate and operations are exclusively focused on the province of British Columbia, Canada. It does not maintain a global presence or international offices. Its primary mission is to serve consumers and businesses within British Columbia. However, it may collaborate with other Canadian provincial/territorial or federal regulatory bodies, and occasionally with international counterparts, on matters of shared interest, cross-jurisdictional issues, or enforcement cooperation.
Street Address:
200 – 4946 Canada Way
City:
Burnaby
State/Province:
British Columbia
Country:
Canada
Consumer Protection BC's Global Presence
Province-wide, British Columbia, Canada
Address: Services delivered across British Columbia, coordinated from the Burnaby headquarters. No other physical public office locations are listed.
To ensure that all consumers and businesses in British Columbia have access to information, resources, and regulatory oversight, regardless of their specific location within the province. Engagement is often facilitated through online resources, phone support, and targeted outreach.
Buying Intent Signals for Consumer Protection BC
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Executive Team of Consumer Protection BC
As of April 2025, Consumer Protection BC' leadership includes:
Investors of Consumer Protection BC
Consumer Protection BC has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past 12 months, Consumer Protection BC saw a significant leadership transition. In October 2023, Rob Gialloreto, the President & CEO, departed from the organization. Subsequently, Shahid Noorani, who was already serving as Vice President, Licensing, Investigations & Legal Services, was appointed as the Acting President & CEO.
Departures
New Appointments:
Technology (Tech Stack) used by Consumer Protection BC
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Consumer Protection BC Email Formats and Examples
Consumer Protection BC utilizes a primary general inquiry email address for public and business communications. This ensures queries are routed to the appropriate department. While direct email addresses for specific staff members exist, they generally follow common professional formats but are not widely publicized to manage inquiries efficiently. For most interactions, using the official 'info@' address or contact forms on their website is recommended.
General Inquiries: info@consumerprotectionbc.ca. Internal staff emails likely follow standard patterns such as [firstinitial][lastname]@consumerprotectionbc.ca or [firstname].[lastname]@consumerprotectionbc.ca, but these are not for direct, unsolicited public use.
Format
info@consumerprotectionbc.ca
Example
95%
Success rate
News and media
consumerprotectionbc.ca • May 22, 2024
Consumer Protection BC orders travel agency to pay after BC resident doesn’t get refund for cancelled trip
Consumer Protection BC issued a compliance order and an administrative monetary penalty against G.T.A. Travel Inc. for failing to refund a consumer for travel services that were not provided, which contravenes BC’s consumer protection legislation....more
consumerprotectionbc.ca • April 24, 2024
Burnaby home inspector pays penalty after breaking consumer protection laws
A home inspector based in Burnaby, Amanat Ali Kahlon, faced a compliance order and an administrative monetary penalty from Consumer Protection BC due to violations of direct sales contract requirements under British Columbia's consumer protection laws....more
consumerprotectionbc.ca • February 28, 2024
Surrey travel agency ordered to pay $1,500 after breaking consumer protection laws
Uniglobe Norima Travel (Surrey) Inc. was ordered by Consumer Protection BC to pay an administrative monetary penalty of $1,500 for contravening BC's consumer protection laws related to its travel services operations....more
consumerprotectionbc.ca • October 2, 2023
Consumer Protection BC announces departure of President & CEO
The Board of Directors of Consumer Protection BC announced that Rob Gialloreto, President & CEO, would be leaving the organization. Shahid Noorani, Vice President, Licensing, Investigations & Legal Services, was appointed as Acting President & CEO, effective immediately....more
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