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Connect's Overview

Total employees1244
HeadquartersLondon
Founded1990

Connect Managed Services (often referred to as Connect) is a specialist technology provider that transforms customer engagement through the innovative use of contact centre and CX (Customer Experience) technology. They partner with global brands to optimize customer interactions, improve operational efficiency, and deliver exceptional experiences by leveraging solutions from leading vendors like Genesys, NICE, and AWS. Connect offers a comprehensive suite of services including consulting, implementation, managed services, and support for contact centre infrastructure, workforce optimization, AI-driven automation, and cloud communications.

Where is Connect's Headquarters?

HQ Function

Serves as the central hub for strategic decision-making, global operations management, finance, marketing, and core administrative functions. It's also a key site for client engagement and solution showcases.

Notable Features:

Located in a modern office building with views over the River Thames, offering state-of-the-art facilities, collaborative workspaces, and advanced technology infrastructure to support its operations and client demonstrations.

Work Culture:

Fosters a dynamic, innovative, and collaborative work environment. Employees are encouraged to be customer-centric, proactive, and contribute to the company's growth. Emphasis is placed on continuous learning and adapting to the evolving CX landscape.

HQ Significance:

The London HQ is pivotal for Connect's European operations and global strategy, leveraging the city's status as a major technology and business hub to attract talent, partners, and clients.

Values Reflected in HQ: The choice of a prime, modern London location reflects Connect's commitment to excellence, innovation, professionalism, and its focus on being accessible to global clients and partners.

Location:

Connect Managed Services supports global functions including sales, service delivery, technical support, consulting, and managed services for its international client base. With key offices in the UK (London, Manchester), USA (New York), and Australia (Sydney), Connect provides 24/7 support capabilities and deploys customer experience solutions across multiple geographies, catering to multinational corporations requiring consistent and high-quality CX technology and support worldwide.

Street Address:

7th Floor, 10 Lower Thames Street

City:

London

State/Province:

England

Country:

United Kingdom

Connect's Global Presence

Manchester, England, United Kingdom

Address: Building 7, Exchange Quay, Manchester, M5 3EP

Strengthens Connect's presence in the North of England, providing localized support and services to a growing client base in the region and acting as a centre for technical expertise.

New York, NY, USA

Address: 135 W 41st St, New York, NY 10036, USA

Establishes a strategic foothold in the largest global market for CX solutions, enabling Connect to serve multinational clients and tap into American innovation and business opportunities.

Sydney, NSW, Australia

Address: Level 13, 167 Macquarie Street, Sydney, NSW 2000, Australia

Facilitates growth in the APAC market, providing regional expertise and a local presence to better serve clients in Australia and surrounding countries.

Buying Intent Signals for Connect

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Connect

As of April 2025, Connect' leadership includes:

Adam Young - Chief Executive Officer
Russell McCann - Chief Financial Officer
Mark Fagan - Group Sales Director
Richard Clarkson - Group Services Director
Steven Fricker - Group Marketing Director

Investors of Connect

Connect has been backed by several prominent investors over the years, including:

LDC (Lloyds Development Capital)

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

Connect Managed Services significantly strengthened its leadership team in early 2024 with key appointments in sales, services, and marketing. No major publicly announced executive departures were identified in the same period based on available information.

New Appointments:

Mark Fagan, Mark Fagan appointed as new Group Sales Director.
Richard Clarkson, Richard Clarkson appointed as new Group Services Director.
Steven Fricker, Steven Fricker appointed as new Group Marketing Director.

Technology (Tech Stack) used by Connect

Discover the tools Connect uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Connect Email Formats and Examples

Connect Managed Services likely uses standard professional email formats, typically combining employee names with their domain '@weareconnect.co.uk'. Common structures include first name initial followed by last name, or first name separated by a dot from the last name.

[firstinitial][lastname]@weareconnect.co.uk or [first].[lastname]@weareconnect.co.uk

Format

jdoe@weareconnect.co.uk or john.doe@weareconnect.co.uk

Example

80%

Success rate

News and media

Business WireFebruary 1, 2024

Connect Managed Services Appoints New Group Sales Director to Spearhead Growth

Connect Managed Services announced the appointment of Mark Fagan as its new Group Sales Director. Fagan brings extensive experience to the role and will be responsible for leading the company's sales strategy and driving business growth....more

Channel Buzz UKFebruary 8, 2024

Connect Managed Services Appoints New Group Services Director to Enhance Customer Success

Connect has appointed Richard Clarkson as its new Group Services Director. In his new role, Clarkson will focus on enhancing customer success and overseeing service delivery operations for the CX technology provider....more

EIN NewsFebruary 22, 2024

Connect Managed Services Appoints New Group Marketing Director to Drive Brand and Demand

Steven Fricker has been named the new Group Marketing Director at Connect Managed Services. He will be responsible for developing and executing marketing strategies to drive brand awareness and demand generation for Connect's CX solutions....more

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