Connect Managed Services (often referred to as Connect) is a specialist technology provider that transforms customer engagement through the innovative use of contact centre and CX (Customer Experience) technology. They partner with global brands to optimize customer interactions, improve operational efficiency, and deliver exceptional experiences by leveraging solutions from leading vendors like Genesys, NICE, and AWS. Connect offers a comprehensive suite of services including consulting, implementation, managed services, and support for contact centre infrastructure, workforce optimization, AI-driven automation, and cloud communications.
Serves as the central hub for strategic decision-making, global operations management, finance, marketing, and core administrative functions. It's also a key site for client engagement and solution showcases.
Located in a modern office building with views over the River Thames, offering state-of-the-art facilities, collaborative workspaces, and advanced technology infrastructure to support its operations and client demonstrations.
Fosters a dynamic, innovative, and collaborative work environment. Employees are encouraged to be customer-centric, proactive, and contribute to the company's growth. Emphasis is placed on continuous learning and adapting to the evolving CX landscape.
The London HQ is pivotal for Connect's European operations and global strategy, leveraging the city's status as a major technology and business hub to attract talent, partners, and clients.
Connect Managed Services supports global functions including sales, service delivery, technical support, consulting, and managed services for its international client base. With key offices in the UK (London, Manchester), USA (New York), and Australia (Sydney), Connect provides 24/7 support capabilities and deploys customer experience solutions across multiple geographies, catering to multinational corporations requiring consistent and high-quality CX technology and support worldwide.
7th Floor, 10 Lower Thames Street
London
England
United Kingdom
Address: Building 7, Exchange Quay, Manchester, M5 3EP
Strengthens Connect's presence in the North of England, providing localized support and services to a growing client base in the region and acting as a centre for technical expertise.
Address: 135 W 41st St, New York, NY 10036, USA
Establishes a strategic foothold in the largest global market for CX solutions, enabling Connect to serve multinational clients and tap into American innovation and business opportunities.
Address: Level 13, 167 Macquarie Street, Sydney, NSW 2000, Australia
Facilitates growth in the APAC market, providing regional expertise and a local presence to better serve clients in Australia and surrounding countries.
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As of April 2025, Connect' leadership includes:
Connect has been backed by several prominent investors over the years, including:
Connect Managed Services significantly strengthened its leadership team in early 2024 with key appointments in sales, services, and marketing. No major publicly announced executive departures were identified in the same period based on available information.
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Connect Managed Services likely uses standard professional email formats, typically combining employee names with their domain '@weareconnect.co.uk'. Common structures include first name initial followed by last name, or first name separated by a dot from the last name.
[firstinitial][lastname]@weareconnect.co.uk or [first].[lastname]@weareconnect.co.uk
Format
jdoe@weareconnect.co.uk or john.doe@weareconnect.co.uk
Example
80%
Success rate
Business Wire • February 1, 2024
Connect Managed Services announced the appointment of Mark Fagan as its new Group Sales Director. Fagan brings extensive experience to the role and will be responsible for leading the company's sales strategy and driving business growth....more
Channel Buzz UK • February 8, 2024
Connect has appointed Richard Clarkson as its new Group Services Director. In his new role, Clarkson will focus on enhancing customer success and overseeing service delivery operations for the CX technology provider....more
EIN News • February 22, 2024
Steven Fricker has been named the new Group Marketing Director at Connect Managed Services. He will be responsible for developing and executing marketing strategies to drive brand awareness and demand generation for Connect's CX solutions....more
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