Concentrix
Concentrix's Overview
Concentrix, a leading global provider of customer experience (CX) solutions and technology, significantly expanded its capabilities with the acquisition of ServiceSource, a company specializing in B2B digital sales, customer success, and recurring revenue growth. This strategic integration, completed in 2022, aimed to bolster Concentrix's portfolio by adding ServiceSource's expertise in inside sales, revenue retention, and channel management. The combined entity, operating under the Concentrix brand, leverages data analytics, digital transformation, and advanced technologies to design, build, and run exceptional customer journeys and drive business outcomes for global brands across diverse industries. The focus remains on enhancing customer engagement, optimizing sales processes, and maximizing customer lifetime value.
Where is Concentrix's Headquarters?
HQ Function
Serves as the central hub for global corporate management, strategic planning, financial oversight, and technology development for Concentrix's worldwide operations.
Notable Features:
Modern office campus facilities designed to foster collaboration, innovation, and employee well-being, equipped with advanced technology infrastructure.
Work Culture:
Concentrix promotes a culture of customer-centricity, innovation, diversity, and inclusion. The environment encourages continuous learning, teamwork, and a 'game-changer' mindset to deliver exceptional results for clients.
HQ Significance:
The Newark headquarters is pivotal for directing Concentrix's global strategy, managing its vast network of delivery centers, and driving innovation in customer experience solutions.
Values Reflected in HQ: The headquarters embodies Concentrix's values of agility, boldness, and a relentless focus on client success and employee empowerment.
Location:
Concentrix operates in over 70 countries across 6 continents, with a vast network of delivery centers and operational hubs. The integration of ServiceSource further strengthened its presence, particularly in North America, Europe, and Asia-Pacific, adding specialized capabilities in B2B digital sales and revenue growth. Globally, Concentrix supports functions including customer care, technical support, sales and marketing, digital transformation, AI and analytics, back-office processing, and specialized industry solutions for sectors like automotive, banking, healthcare, retail, and technology.
Street Address:
39899 Balentine Drive, Suite 235
City:
Newark
State/Province:
California
Country:
USA
Concentrix's Global Presence
Denver, Colorado, USA
Address: 1660 Wynkoop St, Suite 1100, Denver, CO 80202, USA (Former ServiceSource HQ)
Serves as a significant operational hub in North America, particularly for specialized B2B digital sales and customer retention services, leveraging talent from the Denver tech ecosystem.
Dublin, Ireland
Address: Block C, EastPoint Business Park, Dublin 3, Ireland
Strategic location for accessing a multilingual talent pool and supporting European market operations, offering a full suite of CX and BPO services.
Manila, Philippines
Address: Concentrix One Building, San Lazaro Tourism & Business Park, MJC Drive, Sta. Cruz, Manila
Leverages a large, skilled, and cost-effective workforce to provide round-the-clock support and services to global clients, particularly those in North America and APAC.
Liverpool, United Kingdom
Address: Edward Pavilion, Albert Dock, Liverpool, L3 4AF, United Kingdom (A former ServiceSource significant location)
Supports UK and EMEA client base with specialized B2B sales and customer lifecycle management services, benefiting from the local talent pool.
Buying Intent Signals for Concentrix
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Executive Team of Concentrix
As of April 2025, Concentrix' leadership includes:
Investors of Concentrix
Concentrix has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Concentrix has seen significant executive team evolution following its combination with Webhelp (completed September 2023), which was a larger strategic move than the ServiceSource acquisition. Most high-level changes reflect this larger integration. The integration of ServiceSource leadership primarily occurred at senior operational and divisional levels rather than top C-suite changes within the last 12 months.
New Appointments:
Technology (Tech Stack) used by Concentrix
Discover the tools Concentrix uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Concentrix Email Formats and Examples
Concentrix primarily utilizes the email format [first].[last]@concentrix.com. Variations might exist for specific departments or for employees transitioned from acquired companies like ServiceSource, but this is the most common structure.
firstname.lastname@concentrix.com
Format
jane.doe@concentrix.com
Example
90%
Success rate
News and media
Concentrix Newsroom • March 27, 2024
Concentrix Reports First Quarter 2024 Financial Results
Concentrix Corporation announced its financial results for the first fiscal quarter ended February 29, 2024. The company reported revenue growth and highlighted progress on its strategic initiatives, including the ongoing integration of Webhelp....more
Concentrix Newsroom • September 29, 2023
Concentrix Completes Combination with Webhelp
Concentrix announced the successful completion of its combination with Webhelp, creating a diversified global CX leader with an expanded breadth of generative AI solutions, digital capabilities, and high-value services....more
ServiceSource News (via PR Newswire, often archived) • October 18, 2022
ServiceSource Stockholders Approve Acquisition by Concentrix
ServiceSource International, Inc. announced that its stockholders voted to approve the previously announced acquisition of ServiceSource by Concentrix Corporation. This marked a key step towards the completion of the transaction....more
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