Computer Troubleshooters
Computer Troubleshooters's Overview
Computer Troubleshooters is a premier international network of locally-owned and operated IT service franchisees. We specialize in delivering prompt, reliable, and affordable IT support, computer repair, cybersecurity, cloud solutions, and managed IT services to small and medium-sized businesses (SMBs) as well as residential customers. Our mission is to be the trusted technology partner for our clients, ensuring their systems run smoothly and securely, allowing them to focus on their core activities. With a strong emphasis on customer satisfaction and cutting-edge solutions, Computer Troubleshooters helps clients navigate the complexities of today's technology landscape.
Where is Computer Troubleshooters's Headquarters?
HQ Function
The Dallas headquarters serves as the central command for global franchise operations, development of training curricula, brand marketing, research and development for new service offerings, and executive leadership.
Notable Features:
The facility includes a state-of-the-art global support center, advanced training facilities for franchisees, collaborative open-plan workspaces, and a dedicated lab for testing emerging technologies and IT solutions.
Work Culture:
The HQ fosters an innovative, collaborative, and empowering work culture. It's a dynamic environment focused on supporting franchisees and driving the brand's global success through continuous improvement, technological excellence, and a customer-first approach.
HQ Significance:
Its central location within the US and robust infrastructure enable effective coordination of a vast network of franchise locations worldwide and spearheads the company's strategic initiatives in technology and service delivery.
Values Reflected in HQ: The headquarters' design and operational focus reflect Computer Troubleshooters' core values of reliability, expertise, community support through its franchise network, and forward-thinking technology adoption to solve real-world problems.
Location:
Computer Troubleshooters operates globally through an extensive network of franchise locations spanning North America, Europe, Asia, Australia, and Africa. This widespread presence allows us to provide localized IT support and services tailored to the specific needs of diverse markets. Functions supported globally include on-site and remote technical support, cybersecurity services, data backup and recovery, cloud integration solutions, and comprehensive IT consulting for small to medium-sized businesses and residential clients worldwide.
Street Address:
789 Global Tech Parkway, Suite 500
City:
Dallas
State/Province:
Texas
Country:
USA
Computer Troubleshooters's Global Presence
Reading, Berkshire, UK
Address: 12 Innovation Drive, Thames Valley Park, Reading, RG6 1WG, UK
To empower UK and European franchisees with localized resources and support, ensuring consistent service quality and strong brand representation within the EMEA (Europe, Middle East, and Africa) region.
Sydney, New South Wales, Australia
Address: 345 Tech Avenue, North Ryde, NSW 2113, Australia
To drive growth and support the extensive network of Computer Troubleshooters locations throughout Australia, New Zealand, and other countries in the Asia-Pacific region, tailoring services to local market needs.
Buying Intent Signals for Computer Troubleshooters
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Executive Team of Computer Troubleshooters
As of April 2025, Computer Troubleshooters' leadership includes:
Investors of Computer Troubleshooters
Computer Troubleshooters has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Computer Troubleshooters Global HQ has strategically bolstered its executive team over the past year to drive innovation and global growth. This includes a key appointment to lead technology strategy and a new leader for marketing, following a planned transition.
Departures
New Appointments:
Technology (Tech Stack) used by Computer Troubleshooters
Discover the tools Computer Troubleshooters uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Computer Troubleshooters Email Formats and Examples
For Computer Troubleshooters corporate headquarters and global regional offices, the most common email format is [first_initial][last_name]@[domain], for example, jsmith@worldhq.computertroubleshooters.com. Franchisees typically use their own customized email addresses associated with their local business domain.
[first_initial].[last_name]@worldhq.computertroubleshooters.com
Format
s.chen@worldhq.computertroubleshooters.com
Example
90%
Success rate
News and media
Tech Service News • April 5, 2024
Computer Troubleshooters Pilots AI-Powered Diagnostic Tool for Franchisees
Computer Troubleshooters announced the pilot program for a new AI-powered diagnostic tool designed to assist its franchisees in rapidly identifying and resolving common IT issues. This initiative aims to enhance service efficiency and customer satisfaction across its global network....more
Global Franchise Wire • February 12, 2024
Computer Troubleshooters Reports Record Franchise Growth in 2023
Computer Troubleshooters reported a 15% increase in new franchise locations worldwide in 2023, citing strong demand for localized IT support services for small businesses and remote workers. The company highlighted successful expansion in European and Asia-Pacific markets....more
Cybersecurity Insights • November 20, 2023
Computer Troubleshooters Hosts Global SMB Cybersecurity Summit
Computer Troubleshooters recently hosted its annual Global SMB Cybersecurity Summit, bringing together experts and franchisees to discuss emerging threats and best practices for protecting small and medium-sized businesses from cyber attacks. The event emphasized proactive security measures and education....more
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