HQ Function

Historically, CommInsure's core functions, including product development, underwriting, policy administration, claims management, and customer service for its insurance products, were integrated within Commonwealth Bank's broader financial services operations and infrastructure.

Notable Features:

CBA's key head office locations, such as Commonwealth Bank Place at Darling Quarter or the campus at South Eveleigh, are state-of-the-art, modern corporate environments designed to support large-scale operations with advanced technology, collaborative workspaces, and employee amenities. These sites often feature sustainable design principles.

Work Culture:

The work culture at CommInsure, as part of CBA, would have aligned with the bank's corporate values, generally emphasizing customer focus, integrity, collaboration, and accountability. In its later years, there was an increasing focus on digital transformation and agile methodologies across CBA, including its insurance arm.

HQ Significance:

CBA's Sydney-based headquarters served as the central hub for managing one of Australia's largest insurance portfolios under the CommInsure brand, making critical decisions that impacted millions of policyholders and the broader financial services industry.

Values Reflected in HQ: Operations under CommInsure aimed to reflect CBA's group values such as 'Care, Courage, Commitment'. However, the brand also faced periods of intense scrutiny regarding claims handling and practices, which led to significant remediation efforts and reforms before its divestment.

Location:

CommInsure's primary operational focus was always Australia. Its parent company, CBA, also had significant operations in New Zealand, including the life insurer Sovereign, which was also acquired by AIA Group. Following the acquisitions, the former CommInsure life insurance business is now part of AIA Group, a leading pan-Asian life insurance group with a presence in 18 markets across Asia-Pacific. The general insurance business is part of Hollard Group, which has a global presence including operations in Africa, Europe, India, China, and Australia.

Street Address:

Commonwealth Bank Place, 11 Harbour Street

City:

Sydney

State/Province:

NSW

Country:

Australia