ClientSuccess is a prominent Customer Success Management Platform designed to help SaaS and subscription-based companies proactively manage their customers, reduce churn, and maximize customer lifetime value. The platform provides insights into customer health, engagement, and satisfaction, enabling Customer Success Managers (CSMs) to effectively onboard, retain, and grow their customer base. Key features often include customer health scoring, automated playbooks, engagement tracking, feedback management, and robust reporting capabilities. ClientSuccess aims to provide a comprehensive solution for businesses to build long-term, profitable customer relationships.
The Lehi headquarters serves as the primary hub for executive leadership, product development, engineering, sales, marketing, and customer support operations.
Located in a modern tech park, the office likely features an open-plan layout to encourage collaboration, state-of-the-art meeting rooms, and amenities typical of contemporary tech companies.
ClientSuccess fosters a customer-centric, innovative, and collaborative work environment. The culture emphasizes teamwork, data-driven decision-making, and a passion for helping clients achieve their customer success goals. Employees often describe it as energetic and supportive.
Its location in Silicon Slopes provides access to a rich talent pool, a vibrant tech community, and a strong network of partners and investors, contributing to its growth and innovation.
While its primary headquarters is in Lehi, Utah, ClientSuccess serves a global clientele. Its platform is utilized by businesses across North America, Europe, APAC, and other regions. The company supports this international customer base through its robust software platform and a distributed team that enables sales, support, and customer success operations worldwide.
2600 W Executive Pkwy, Suite 140
Lehi
Utah
USA
Address: N/A (Distributed Team)
To effectively serve a global customer base, attract diverse talent, and offer operational flexibility. This model supports scaling efforts and ensures responsive customer engagement worldwide.
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As of April 2025, ClientSuccess' leadership includes:
ClientSuccess has been backed by several prominent investors over the years, including:
ClientSuccess has seen strategic leadership additions and stability following its acquisition by HG. The focus remains on scaling operations and enhancing product capabilities.
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ClientSuccess primarily uses the [first_initial][last]@clientsuccess.com email format. Other formats might exist but this is the most common one.
[first_initial][last]@clientsuccess.com
Format
dblake@clientsuccess.com
Example
90%
Success rate
Hg • April 10, 2024
Hg, a leading software and services investor, announced its investment in ClientSuccess. This partnership aims to support ClientSuccess's mission to innovate and lead in the customer success software space, enhancing its platform and expanding its market reach....more
PR Newswire • December 7, 2023
Dave Blake, Founder and CEO of ClientSuccess, was named one of the Top CEOs in Utah for 2023 by The Salt Lake Tribune and Top Workplaces. This recognition highlights his leadership and the positive work culture at ClientSuccess....more
ClientSuccess Blog • October 19, 2023
ClientSuccess announced it has received multiple awards in G2's Fall 2023 reports, including being recognized as a Leader in Customer Success software. These awards are based on user reviews and reflect high customer satisfaction....more
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