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ClientSuccess's Overview

Total employees37
HeadquartersLehi
Founded2014

ClientSuccess is a prominent Customer Success Management Platform designed to help SaaS and subscription-based companies proactively manage their customers, reduce churn, and maximize customer lifetime value. The platform provides insights into customer health, engagement, and satisfaction, enabling Customer Success Managers (CSMs) to effectively onboard, retain, and grow their customer base. Key features often include customer health scoring, automated playbooks, engagement tracking, feedback management, and robust reporting capabilities. ClientSuccess aims to provide a comprehensive solution for businesses to build long-term, profitable customer relationships.

Where is ClientSuccess's Headquarters?

HQ Function

The Lehi headquarters serves as the primary hub for executive leadership, product development, engineering, sales, marketing, and customer support operations.

Notable Features:

Located in a modern tech park, the office likely features an open-plan layout to encourage collaboration, state-of-the-art meeting rooms, and amenities typical of contemporary tech companies.

Work Culture:

ClientSuccess fosters a customer-centric, innovative, and collaborative work environment. The culture emphasizes teamwork, data-driven decision-making, and a passion for helping clients achieve their customer success goals. Employees often describe it as energetic and supportive.

HQ Significance:

Its location in Silicon Slopes provides access to a rich talent pool, a vibrant tech community, and a strong network of partners and investors, contributing to its growth and innovation.

Values Reflected in HQ: The office design and operations likely reflect ClientSuccess's core values such as customer obsession, innovation, transparency, and teamwork.

Location:

While its primary headquarters is in Lehi, Utah, ClientSuccess serves a global clientele. Its platform is utilized by businesses across North America, Europe, APAC, and other regions. The company supports this international customer base through its robust software platform and a distributed team that enables sales, support, and customer success operations worldwide.

Street Address:

2600 W Executive Pkwy, Suite 140

City:

Lehi

State/Province:

Utah

Country:

USA

ClientSuccess's Global Presence

Remote / Distributed - Global

Address: N/A (Distributed Team)

To effectively serve a global customer base, attract diverse talent, and offer operational flexibility. This model supports scaling efforts and ensures responsive customer engagement worldwide.

Buying Intent Signals for ClientSuccess

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ClientSuccess

As of April 2025, ClientSuccess' leadership includes:

Dave Blake - Founder & CEO
Mark Stoddard - Chief Product Officer
Megan G. - Chief Customer Officer
Burke Alder - Chief Marketing Officer
Jason H. - VP of Engineering

Investors of ClientSuccess

ClientSuccess has been backed by several prominent investors over the years, including:

Insight Partners
Salesforce Ventures
Pelion Venture Partners
Album VC (formerly Peak Ventures)
HG

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

ClientSuccess has seen strategic leadership additions and stability following its acquisition by HG. The focus remains on scaling operations and enhancing product capabilities.

New Appointments:

Burke Alder, Burke Alder appointed as new Chief Marketing Officer, bringing extensive experience in SaaS marketing to ClientSuccess.

Technology (Tech Stack) used by ClientSuccess

Discover the tools ClientSuccess uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ClientSuccess Email Formats and Examples

ClientSuccess primarily uses the [first_initial][last]@clientsuccess.com email format. Other formats might exist but this is the most common one.

[first_initial][last]@clientsuccess.com

Format

dblake@clientsuccess.com

Example

90%

Success rate

News and media

HgApril 10, 2024

ClientSuccess Acquired by Hg to Accelerate Growth and Innovation

Hg, a leading software and services investor, announced its investment in ClientSuccess. This partnership aims to support ClientSuccess's mission to innovate and lead in the customer success software space, enhancing its platform and expanding its market reach....more

PR NewswireDecember 7, 2023

ClientSuccess CEO Dave Blake Recognized as a 2023 Top CEO in Utah by The Salt Lake Tribune

Dave Blake, Founder and CEO of ClientSuccess, was named one of the Top CEOs in Utah for 2023 by The Salt Lake Tribune and Top Workplaces. This recognition highlights his leadership and the positive work culture at ClientSuccess....more

ClientSuccess BlogOctober 19, 2023

ClientSuccess Wins Multiple G2 Fall 2023 Awards

ClientSuccess announced it has received multiple awards in G2's Fall 2023 reports, including being recognized as a Leader in Customer Success software. These awards are based on user reviews and reflect high customer satisfaction....more

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