What Does Citizens Do?

Total employees22615
HeadquartersProvidence
Founded1828

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions. Citizens helps customers reach their potential by listening to them and by understanding their needs. They provide personalized advice, financial expertise, and convenience through an accessible network of branches, ATMs, online and mobile banking.

Where Is Citizens's Headquarters?

Citizens officeCitizens officeCitizens officeCitizens office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central administrative and executive hub for all Citizens Financial Group operations.

Notable Features:

The headquarters building is a prominent landmark in downtown Providence, reflecting the bank's longstanding presence and commitment to the community.

Work Culture:

The headquarters fosters a collaborative and customer-focused work environment. It is designed to encourage innovation and teamwork, with open workspaces and dedicated meeting areas. Focus on employee development, community engagement, and promoting a culture of inclusion and diversity.

HQ Significance:

The headquarters is significant as the nerve center for the bank's strategic decision-making, regulatory compliance, and overall management. It symbolizes Citizens Bank's deep roots in Rhode Island and its commitment to serving the financial needs of its customers.

Values Reflected in HQ: The headquarters reflects the bank's core values of integrity, customer focus, teamwork, and performance. These values are integrated into the building's design, operations, and employee culture.

Location:

While primarily focused on the United States, Citizens Bank supports international transactions and provides services to businesses with global operations. They may also have partnerships or correspondent banking relationships to facilitate international banking needs.

Street Address:

One Citizens Plaza

City:

Providence

State/Province:

RI

Country:

USA

Where Else Does Citizens Operate Around the World?

Boston, MA, USA

Address: Various locations throughout the Boston metropolitan area.

To provide comprehensive financial services tailored to the specific needs of the Boston area and surrounding communities.

Buying Intent Signals for Citizens

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Citizens? Meet the Executive Team

As of April 2025, Citizens' leadership includes:

Bruce Van Saun - Chairman and Chief Executive Officer
Brendan Coughlin - Head of Consumer Banking

Who's Investing in Citizens?

Citizens has been backed by several prominent investors over the years, including:

Vanguard
BlackRock
State Street Corporation

What Leadership Changes Has Citizens Seen Recently?

Hire1
Exits0

Executive team activity has been moderate with minor position changes and strategic hires to fortify key departments.

New Appointments:

Michelle Bessette, Citizen Bank appointed Michelle Bessette as the new Chief Marketing Officer.

What Technology (Tech Stack) Is Used byCitizens?

Discover the tools Citizens uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Citizens Email Formats and Examples

Citizens Bank typically uses a standard email format for its employees. This generally consists of a combination of the employee's first and last name.

[first].[last]@citizensbank.com

Format

john.doe@citizensbank.com

Example

70%

Success rate

What's the Latest News About Citizens?

Providence Business News • October 26, 2023

Citizens Bank reports Q3 net income of $479M

Citizens Financial Group reported third-quarter net income of $479 million, or 94 cents per share, down from $558 million, or $1.06 per share, in the same period last year....more

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